Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account that I have spent money on and am trying to change the email address associated with it, i no longer have access to the email address associated with the account but cannot change it due to needing to verify

  Business Response

  Date: 03/10/2024

  Hello *****,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 03/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent money on both the game and on in game purchases. Played cod for around 10 years and have never encountered any problems until now. Flawed anticheat all based on reports got me shadow banned (limited matchmaking). They reviewed my account and made the decision that I wasnt cheating. Literally one day later after getting litfed for not cheating Im shadow banned again because people spam report.

  Business Response

  Date: 03/10/2024

  Hello ******,
  
  We have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: ****************************************************************************************************;
  
  Keep in mind that, accounts are placed in a limited matchmaking state to determine if any infractions occurred, and at any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban. You can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21410009
  
  I am rejecting this response because:
  Ive already gotten ** and had to wait 1 week for the account review. The account was reviewed and I was found not guilty and the ** was lifted. 5 games and Im ** again. I cant play the game that I put massive amounts of money on because your ban system is based on player reports and not detection. Your anticheat is flawed.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/16/2024

  Hello ******,
  
  I can see that the old account restriction is no longer active. For future reference, if the security team determines that your account's security was not genuinely compromised, we can't request to remove any active account restrictions. Preventing future similar account statuses is also out of our reach, as exiting a limited matchmaking state does not mean your account has been cleared of potential violations.
  
  Kind regards.  
  Activision Support
  ^GJ

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21410009
  
  I am rejecting this response because:
  
  Sincerely, when I needed help you didnt provide help. A answer of theres nothing we can do is unacceptable. Right now Im fine but what prevents this from happening again in the future.
  
  *******************************

  Business Response

  Date: 04/03/2024

  Hello ******,
  
  After checking your account information, I can see that your account has no active enforcements at the moment. I understand how frustrating it is, but in the future we do not know how to prevent it since we do not have information about the process.
  
  Best Regards,
  Activision Support 
  ^TR

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this game for enjoyment with friends all over. Over the last 2-3 months, I've been suspected of cheating on a multiplayer platform and continuously get placed in a shadow-banned lobby that consists of players who abuse hacks for pleasure and skilled dedicated players who seek to master their craft. Furthermore, these lobbies take up to 7 business days to resolve and this has been the 6th time I've been accused of these accusations. I do not support the hacking community.

  Business Response

  Date: 03/10/2024

  Hello ****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support 
  ***

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So after spending money to play the game and to stream it openly for all of my viewers which is my main job, I am somehow shadow banned on the game without any sort of penalty being openly enforced. I have sent them copies of personal diagnostic files and computer info as well as uploading videos for them of the issues that they requested me do and submitting over 6 different tickets for submission to fix the issue. This is an on going issue because the lack of support or contact by Activision support not only through there online ticket system but also by the actually in game reports as well. According to findings and collected data on the internet proven time and time again the enforcement and punishments on an account are handled strictly by **** from a basis of player based reports. ONLY after the **** that they call ricochet being an anticheat flags and says it needs further moderation does a third party indonesian company evaluate the information of the account and individual but also monitors the network and hardware traffic while requesting more data such as FULL hardware images and MSINFO files. This is not only concerning but an eye opener I would love to talk more in depth about if anybody is interested in covering and holding this billion dollar company accountable. Especially after being acquired by ********* in Billion dollar deal. This isin't even accounting for the poor server optimization and lack of upgrades due to the lack or respect for players.

  Business Response

  Date: 03/11/2024

  ***************,
  
  Activision needs to gather all possible information regarding your account in order to further look into this; therefore, could you please send me the following when you get a chance?
  
  - Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well).
  - All platforms that are linked to your Activision account.
  - Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  - The email address associated with your Activision account.
  - Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Thank you,
  Activision Support
  ^TK

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW3 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.

  Business Response

  Date: 03/10/2024

  Hello ********,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: ****************************************************************************************************;
  
  Keep in mind that, accounts are placed in a limited matchmaking state to determine if any infractions occurred, and at any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban. You can always monitor the status of your account by visiting this portal: ***************************************************.
  
  If you are experiencing any other account- or game-related issue, please reach out to our support team at ************************************************. Note that if you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW3 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.

  Business Response

  Date: 03/10/2024

  Hello ********,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely accused of cheating Ive reached out multiple times and they say they cant help but this is their system

  Business Response

  Date: 03/10/2024

  Hello *******,
  
  We have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************. Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Best Regards, 
  Activision Support
  ***

  Customer Answer

  Date: 03/10/2024

   
  Complaint: 21409358
  
  I am rejecting this response because: this not the first time they have responded that way Ive read their code of conduct and none of those apply to me it keeps happening this has been happening for 2 also 3 months 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/14/2024

  Hello *******,
  
  Please keep in mind that we are unaware of the reason your account is restricted. Additionally, we are unable to provide a time frame or revert this; for now, you have to wait until the restriction is possibly lifted from your account. Updates about your account status will be displayed on the following page: ***************************************************.
  
  Exiting a limited matchmaking state does not mean your account has been cleared of potential violations.
  
  Best regards.
  Activision Support 
  ^GJ

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21409358
  
  I am rejecting this response because:
  Wait please help me understand so basically im put under review to not even be reviewed? Then me thinking its over trys and play again and this happens again and again for the last 2 months so I havent been able to enjoy this game since I brought Ive had this account since ********* honestly 2mos is not enough time to investigate my account? Its starting to feel like Im being scammed out my money at this point. Im not a rule breaker but ** beating treated as such this totally unprofessional. I believe I deserve to be treated like a normal gamer that enjoys fps not sum clown that doesnt enjoy the integrity of the game but 2mos of under review and you guys arent even reviewing is insane everyone knows its from someone spam reporting u and yet theirs no fix
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activisions products are getting worse by the week, literally. They make patches they claim are to fix problems, but they only succeeded in creating more issues AND taking things away. They charge 100$ or more for these games, and yet you get less than ever.There digital mostly, so you don't even get the book and artwork you USED to get.. but more importantly... The quality... You need to play to understand what I am saying, but there are items you can only use once every 2 or 3 REAL TIME DAYS, and you craft this stuff planning on a big mission, got friends and all...You go in, you GOLD ARMOR, which refills your armor automatic, flickers and don't work AT ALL.You bring in 2 legendary tools, and CRYSTALS, which took you multiple days to save up 2... Your AETHER BLADE, DOG BONE, so by the time you go in you've got almost a week invested in this...You load in, and the s*** freezes, and kicks EVERYONE. It's NOT on my end if it kicks the whole team, and then we have all lost all our gear.And they get to charge us so much for this??? Why is the government NOT stepping in? You can't sell a product that doesn't work, and then keep raising the price. If an authority figure doesn't step in, it's only a matter of time before some one crazy does something because they feel that no one is listening, and no justice is being done, and they will get their own justice. The difference in quality of a cod game like WW2, from 2018 and mw3, from 2023 is ridiculous. Why does an older game look better, work better? Maybe who is in charge NOW, is doing something wrong, maybe even illegal. They certainly are not putting their effort and time, and OUR MONEY into the game, or it would be better. I paid 110$ for the game, vault edition, and countless bundles, I've probably got ******* in this game ALONE, multiple by cod black ops 1,2,3,4, cw, ghosts, me 1,2,3, and WW2, I've bought enough over enough time to KNOW THE QUALITY IS GOING DOWN HILL.

  Business Response

  Date: 03/11/2024

  Hello *****,
  
  In this case, you'll need to create a support ticket using Activision's official support channel under the correct account. Here are the steps to create a support ticket:
  
  1. Visit ************************************************ and click or tap "LOG IN".
  2. Log in using the Activision account email and password. If necessary, you'll find an option to log in using your platform credentials just below the "Email Address" and "Password" fields.
  3. Create a ticket by selecting a topic and issue that provide you with the option to submit a support ticket.
  
  You can always add more details about the issue in the text box before submitting. Once you create your support ticket, please send us the ticket number so we can expedite the case. In addition, please note that if you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  Thank you,
  Activision Support
  ^TK

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldn't search for game modes! Because I got Shadowband!! Why did I get Shadowband when I didn't use any kind of cheating tools!!

  Business Response

  Date: 03/10/2024

  Hello ******,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: ****************************************************************************************************;
  
  Keep in mind that, accounts are placed in a limited matchmaking state to determine if any infractions occurred, and at any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban. You can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Activision account has been placed in a limited matchmaking status for the second time in a short period. The first time was on February 17th. I couldn't play for a week even though I did nothing wrong. The so-called 'shadowban' was lifted on February 24th.After playing for a few days, I am once again removed from the game during a Warzone match. What's the issue? I have been placed in the limited matchmaking status again and therefore cannot play. I am being prevented from playing a game for which I paid 70 euros. Outrageous!There is no way to contact Activision. The 'ban appeal' process is sealed shut and automated. I am completely fed up with the standard responses like: you have to wait until we have checked your account, etc. I am not a cheater, so I am sure that I am getting a shadowban because other players are reporting me. Activision's system works so outrageously poorly that paying and honest players are 'banned' due to mass reports.I expect my account to be cleared very soon and for this not to happen again in the future. This concerns the account with ******************** ID '*******#*******'.

  Business Response

  Date: 03/11/2024

  Hello ****,
  
  We have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: ****************************************************************************************************;
  
  Keep in mind that, accounts are placed in a limited matchmaking state to determine if any infractions occurred, and at any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban. You can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21408603
  
  I am rejecting this response because:

  This is the most generic response ever! They havent put any effort in it. Everything that is stated, I allready knew. I know that im in this state and that theres a chance that the account will be cleared. I know it will because I dont cheat. But I keep on getting in this state because Im being reported by people who cant take a loss. I have to wait a minimum of 7 days, during which I cant, play each time! Just to be cleared again. Those weeks are stacking up while I paid for the game and each season I pay money for seasonal content. Its just outrageous that the game is swarmed by hackers and that legit players like myself cant play because of mass reports. Shame on you Activision.

   Sincerely,

  
  ***********************

  Business Response

  Date: 03/16/2024

  Hello ****,
  
  I can see that the old account restriction is no longer active. For future reference, if the security team determines that your account's security was not genuinely compromised, we can't request to remove any active account restrictions. Preventing future similar account statuses is also out of our reach, as exiting a limited matchmaking state does not mean your account has been cleared of potential violations.
  
  Kind regards.  
  Activision Support
  ^GJ