Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've got activison Id i tried updating my username to CuL which my name is ****** my last name that is and it wouldn't let me said inappropriate however i put a** and it would let me I did not save this however i seen i had old address so i updated now my activison id is a** i want this changing to CuL or CuLL preferable 1st one im so angry I don't want the gamertag a** is offensive downgrading and stupid cant have my **** name but i can have ass!

  Business Response

  Date: 02/27/2024

  Hello ******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel.
   
  Here are the steps to create a support ticket: 
   
  -Go to:  *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login. 
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home." 
  -Go to "Support options" in the dropdown menu. 
  -Select the game you need assistance with. 
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
   
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
   
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21349914
  
  I am rejecting this response because this is exactly what I thought you'd put I'm not a child I understand how to look through support however doesn't allow me to submit a ticket or contact your support team you website is really bad for customer service now I'm stuck with ******************** id that says A** because of this stupidity 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/01/2024

  Hello ******,
  
  If your username gets restricted, you will need to create a support ticket. However, if you have no restrictions, you will have to wait until the automated system provides a new rename token.
  
  Kind regards.  
  Activision Support
  ^GJ

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21349914
  
  I am rejecting this response because I didn't change my name my 6 year old son was on my account and done this he didn't actually mean to do it and I cannot change it back its offensive and embarrassing to be playing on account called a** I expect some how to get a token or to be able to change this please I've been playing call of duty cod4 days this is my original account please activison id is #********** thank you 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/13/2024

  Hello ******,
  
  While we would love to ***** you a rename token, we can only do this if your username were to get incorrectly flagged for being offensive. Your account is currently in good standing; there's no further action that we can take.
  
  Kind regards.  
  Activision Support
  ^GJ

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing call of duty warzone for 4 years now and have bought many things from them. Recentley within the last 2 months I have had an issue where I get shadow banned all the time. I dont cheat and have never cheated and I have donated so much of my time and momey to this game. This is very frustrating as I enjoy playing this game but can only play around 2 games before I get shadow banned for another week again.

  Business Response

  Date: 02/28/2024

  Hello ****,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21349753
  
  I am rejecting this response because:

  
  - What platform are you using to play the game? Battle Net
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag ye#*******
  - Your full Activision ID ye#*******
  - Can you provide me with more details about your issue?

  I have been shadowed. 5 times this cod while playing for no reason and I have spent a lot of money and time into this game. I dont cheat and you guys know it. I should be whitelisted because I dont use any malicious software on the game. I really enjoy playing this game and it pains me to not be able to do that because of these limited matchmakings.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/03/2024

  Hello ****,
  
  After checking your account information, I can see that your account has no active enforcements at the moment. 
  
  Best Regards,
  Activision Support
  ^JR
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Call of Duty black ops cold war but i got banned without even entering the game. i got banned for manipulation of game data.the support team wouldn't give any further information about how and why.it's my legal right to know why i got falsely banned for a game i payed money for. or else that would be scamming and fraudulent activity.I have no problem in taking this corporation to court and i have an attorney. i requested either an immediate refund or unbanning my account and computer hardware id.

  Business Response

  Date: 03/04/2024

  Hello ******,

  After further investigation, we've found that you've requested your account be deleted via the following case 31356854. Your deletion request was successfully processed. For any further inquiries or concerns, please contact us via our support site: ************************************************

  Warmest regards

  Activision Support

  ^DW

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I purchased COD MWIII on 11/11/2023. I have been a regular player of the game and, on 2/21/2024, got suspended from it for no reason. I have attempted to contact the customer service team through several avenues and have not gotten an answer - there are not many options to contact the customer service team. I believe this is unfair treatment, as I am not allowed to defend myself and now am not able to play the game I purchased. I am ready to provide any type of proof that is requested of me to confirm that, in fact, I did not do anything against the game's rules and policies. Thank you for your time and assistance,***********************

  Business Response

  Date: 02/27/2024

  Hello ******,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21349691
  

  Good evening,

  
  In this case, can you share the following information?

  -Of course. Please, see below:
  
  What platform are you using to play the game?

  Battle.net: saade#*****

   Activision ID: Jalesis#*******

  Can you provide me with more details about your issue?
  

  -I was playing BR mode trios on Wednesday 2/21/2024 at around 8PM and got a message mid-match stating "player kicked". I didn't think anything of it, as I thought my internet went down and kept waiting so I could connect for the following match. I attempted connecting and could not do so, so I tried the next day and couldn't either. I started doing some research and that's how I managed to get to the conclusion that my account was temporarily banned. I did as much research as I could as to what could have caused it, but I only install games on my PC (I can provide list if needed), so I am not sure of what caused this, but I can assure I did not break any rules.

  
  If you have created a support ticket on Activision's website, please send me the ticket number.

  I attempted creating a support ticket through Activision but, according to the appeal ban site, I was not eligible to appeal. Therefore, I was not able to create a ticket.

  Please, let me know if there's any other details I can provide.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/02/2024

  Hello ******,
  
  After checking your account information, I can see that your account has no active enforcements at the moment.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have access to the email on my Activision account. I have tried to get help from the support team, but they refuse to help me since they cannot supposedly can't very that it is me. the support ticket number is ********. I really just want to change my email so I can link it to my Playstation and not lose any progress. They literally refuse to help me change the email

  Business Response

  Date: 02/27/2024

  Hello *******,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  I hope to hear from you soon.
  
  Best Regards,
  Activision Support
  ^JR

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiply quieries regarding a problem with 2 activision accounts that I need fixed, no one has gotten back to me from support!! Case Ref ******** Can you please unlink my Xbox account ********** to a new generated activation account that was created automatically on my Xbox, Activision account it has been linked to is anon52695703#*******. I wish to be linked to my account ********** To make matters worse on my Gibber1993 account I accidentally changed my email to an incorrect email *********************** can this be reversed back to the previous email ****************** To summarise:-anon52695703#******* unlink Xbox account ********** change email to previous ****************** Can you confirm?? I can provide any further details if required.Kind Regards *********************

  Business Response

  Date: 02/27/2024

  Hello ****,
  
  In this case, you'll need to create a support ticket using Activision's official support channel.
   
  Here are the steps to create a support ticket: 
   
  -Go to:  *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login. 
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home." 
  -Go to "Support options" in the dropdown menu. 
  -Select the game you need assistance with. 
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
   
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
   
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21349588
  
  I am rejecting this response because:

  I have already submitted 2 tickets which I stated in my complaint

  31346545 & 

  31170174

   

  I really need this sorted, this is the worst customer services I have ever experienced 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/08/2024

  Hi Mark,
  
  Please review if any responses were provided using the official support channel:

  - *************************************************

  If you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  We'll be here if you happen to need further assistance.
  
  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MW3 is unplayable, and is not what was advertised in its current stated. I cannot find a game without a cheater due to me wrongfully being placed on a shadow ban. This is a feature meant for people using external software for competitive advantage but I am only and have only used the game on a controller with no other aid.Doing nothing against the terms and service resulting in this punishment I am simply requesting for this issued to be resolved or to be refunded for the game and the blackcell. I only am requesting such do to the game being unplayable do to the extreme amounts of cheating in the shadow banned lobbies. My actvision id is ArdynLifts#*******

  Business Response

  Date: 02/27/2024

  Hello Ardyn,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support 
  ***

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been playing mw3 on my ps5 and recently got a pc. I bought the game again on Battle net and went to log in to my activision account. It said I had to enter an authentication code from my app, which there is no record of in my authentication app, nor in my emails. Now I have spent alot of time and money into this game and I do not want to have to start again. I can provide proof it is my account, just need to be able to get back into it so I can play again.

  Business Response

  Date: 02/27/2024

  Hi *********,
  
  Please review if any responses were provided using the official support channel. If you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  We'll be here if you happen to need further assistance.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not played call of duty in over a year. I bought and downloaded the most recent one, and upon signing in to play, I was told that I was permanently banned from activision due to unauthorized software and manipulation of game data. Im not sure what this means or why I was banned. I tried to appeal stating that Ive only ever played on Xbox and have not manipulated any game data (my stats are a clear indicator that I have not cheated).I have played every call of duty that has ever come out and have spent hundreds of dollars over the last 21 years all to be banned for an act I have not committed.And the company will not answer the phone, or provide any other form of communication

  Business Response

  Date: 02/27/2024

  Hello ****,  
  

  If there are additional accounts linked that you don't recognize, you can report the unrecognized activity via the following form: *********************************************************. If your account is restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team will reveal the verdict once the investigation concludes.
    
  Once you fill out the form, please send us the recovery number. Please, also provide the following details:
  
  Your Activision ID
  The email linked to your Activision account
  The Steam numerical ID, PSN ID, Battle.net username, or Xbox gamertag linked to the affected account
    
  Kind regards.  
  Activision Support  
  ^GJ

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that my main call of duty: mobile account doesn't contain any progress/items that i bought or unlocked over the years of playing. I'm not sure if this has anything to do, but it all started when i had some truble with the ******** account a few months ago, but the account was migrated to activision long before. Here is my in-game name if it can be useful to the cause: DiamondBlock97

  Business Response

  Date: 02/28/2024

  Hello there,
  
  In order to move forward, could you please send me the following when you get a chance?
   
  What platform are you using to play the game? (Android or IOS)
  Your full Player ID (How to find the Player ID > Settings> Legal and privacy)
  Do you have access to the Activision account linked to your COD Mobile account?
   
  Feel free to contact us back with the information as soon as you have it.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21348571
  Hello There,

  the platform i used to play the game was android and if my memory isn't messing with me, this should be the full id: *******************.

  the account i used was under the mail *********************** but right now it seems as it isn't linked to that codm account anymore.

  i hope this would help in the recovery of the account.

  kind regards,

  Diamond.

  Business Response

  Date: 03/02/2024

  Hello Diamond,
  
  In this case, you'll need to create a support ticket using Activision's official support channel.
  
  Here are the steps to create a support ticket:
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials.
  Check the CAPTCHA box.
  Proceed to login.
  Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  Go to "Support" in the right upper corner.
  Click on "Support home."
  Go to "Support options" in the dropdown menu.
  Select the game you need assistance with.
  Select your platform.
  Select the topic.
  Select the issue you're experiencing.
  Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Kind Regards,
  Activision Support
  ^DS