Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!My activision account name is Relentless#*******, i am playing or i should say i was playing from battle.net. My account must of been hacked but not completly taken away from me. What i mean by that is a hacker took my account to use it and exploit on without changing my login informations. Ilive alone so i know for a fact itts not sombody in my home, also for the couple last months since the end of November of 2023 i was on a vessel since my field of work is marine engineer. I had not a clue what was going on with the game or my account since the last time i had log on to play with my friends. Please look into this i do not hack,mod, exploit or do anything against TOI also you can see on the last past title of Call of Duty's that I have played i never had any kind of this incidents and my I am totaly clear, please do this background check to see that i am clear and all the years i've been playing the game i never did anything against the Code of Conduct.

  Business Response

  Date: 02/21/2024

  Hello Nikos,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as you asked i sennd you furthermore informations

  I am playing from Battle-net and my tag is RelentlessOG #**** also my activision ID is Relentless#*******.

  So what happen is that i had stop playing around the *****th of November 2023 since i got abroad on a vessel for work as a marine engineer that is my field of work, i used to travel all those months till two days ago that i got back from my travel. So yesterday i wanted to join play some Call of Duty with my friends and i find out that my account has been permanently banned. Since i wasn't been able to play all those months and I am living alone and no-one else had access on my account i believe it was hacked and someone used it to exploit and hacking or whatever they did to lead on this matter.

  If you want more information please reach out on me to provide you.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got banned for no reason. They arent responding and i have been trying to communicate with the company with no luck. I have had this account since 2009 and all my data got lost

  Business Response

  Date: 02/21/2024

  Hello ********,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21321523

  I am rejecting this response because:
  theres no way to get a ticket on Activision it says that the system is down. My activision account name: ******* 

  game tag: elcapital_05

  email: ***************************

  EXPLANATION: I got banned for no reason (looks like my account was hacked or something) Im not able to go into my mw3 account. I need my access and data from mw3. I can give you permission to have access to my PC since I dont use nothing ilegal to play. Theres no reason I got banned without an explanation. Thank you so much

  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/25/2024

  Hello ********,
  
  In this case, can you share the following information from the affected account?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards
  Activision Support
  ^JR 

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21321523
  
  I am rejecting this response because:

  pc player with battle net account

  ******** is Activision name

  elcapitan_05 is my player tag 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/06/2024

  Hello ********,
  
  It appears that an account deletion request was performed for the account you're trying to access. We cannot undo the right to erasure request as it has already been processed, and there is no way to restore your personal data because it has been erased from Activision systems. To ensure that players understand the permanence of this request, the portal requires players to confirm that they wish to move forward with their request, and they must acknowledge that. In doing so, they are requesting that all personal data associated with the authorized accounts be removed and that neither Activision nor they themselves will ever be able to recover the information.
  
  We apologize for any inconvenience.
  
  Kind regards.  
  Activision Support 
  ^GJ

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I keep getting falsely reported for cheating and I get put in to shadowbanned lobbies all the time, this is wrong and I want this to be fixed asap. Activision ID BigBrownIceCream

  Business Response

  Date: 02/21/2024

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support 
  ***

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two accounts for MW3 one is my wife's and one is mine. We both play the game habitually when we have the opportunity (me more so than her). But recently in the last couple of months everytime we play we end up getting put into "Limited Matchmaking Lobbies" from either false reporting from other users or their faulty "Richochet Anti-Cheat". I recently started playing again after taking a few year break and got back into my groove of the game where I was when I was a teenager (was a pro Halo 3 player in MLG ******* and MLG *******). I also played call of duty a lot then too starting back in Call of Duty 3. Been a fan if the game for so long until now. I have invested tons of money into these two accounts and now I can't play the game. The first few times it happened I was like ok I got false reported. Now I can't play the game for more than a day without getting shadowbanned for a week+. I was 300SR away from reaching Iridescent in the new ranked mode when I got banned again. This has got to stop. I request to be removed from the reporting system because I have been a faithful customer for over 10 years and plan to attempt to go pro in the next WSOW if possible. I just began streaming and am starting to amass a following. I need to be whitelisted like the other streamers because this is absolutely unacceptable. From the numerous amount of times I have been banned the system should've picked up that I obviously AM NOT cheating in any way considering it UNBANNED me everytime!! Please understand that I am purely frustrated with the situation and hope that Activision will take this complaint seriously and help a faithful customer!!

  Business Response

  Date: 02/21/2024

  ******************,
  
  We have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************. Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Best Regards, 
  Activision Support
  ***

  Customer Answer

  Date: 02/25/2024

   
  Complaint: 21321448
  
  I am rejecting this response because: The fact is I am having an unpleasant experience playing the game because of the faulty system. I am well aware of the "Appeal a Ban". However, when I am in limited matchmaking I get put into lobbies with hackers and I am NOT one! Thus you are punishing me for an infraction that hasn't been proven I have committed. ******** until proven guilty? Or guilty until proven innocent?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/29/2024

  ******************,
  
  After checking your account information, I can see that your account has no active enforcements at the moment. 
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21321448
  
  I am rejecting this response because: I'm curious to know how you checked my account with no information provided to you regarding my account information? Because my wife's account is in a "Limited Matchmaking" state once again! This is utterly ridiculous. Like I previously stated. I want both of my accounts whitelisted from the Ricochet anticheat! I am obviously not cheating!! I have been in Limited Matchmaking (cheater lobbies) for forever it's an ongoing cycle at this point! And your previous response was a lie...you literally just lied to the consumer in a BBB complaint tool! That's wild! I want both if our accounts whitelisted. Meaning no more Limited Matchmaking going forward. You are losing customers that have been playing for over a decade because you guys can't get it right! If I don't get my accounts whitelisted, I will involve my litigation team. This is unacceptable.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/31/2024

  ******************,
  
  I understand your concern. Please keep in mind that we don't have the reason for your account been placed in a limited matchmaking state Additionally, we are unable to provide a time frame or revert this; for now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support
  ^JR

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Today at 2/20/2024 I was playing with my friends. After the game we won i got a message: Player Kicked. I checked the appeal a ban on Activision site and it says: LIMITED MATCHMAKING. I searched on multiple forums and all say that this means it is a Shadowban. It says I have to wait 1-14 days according to the forums. The reason I am making this complaint is because I did not break any rules. It is unfair I am not able to play the game for this long. Also there is no way to appeal for this on their forums. Can you guys sort this problem out because I am not able to contact their support. On the document I added shows my details for the account.Thanks in advance.***************

  Business Response

  Date: 02/21/2024

  Hello **********,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account was placed in a limited matchmaking state by the Security Team. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. 
  
  Kind Regards,
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21321183
  
  I am rejecting this response because:
  
  I am unable to olay the game. They are sending the same message over and over again. I am unable to enjoy to play the game where i have spent lots of hours and money on it. They are not taking legal actions. Did some researches and found that it can take up to 14 days. Also this happens because people spam report you if you kill them. It happened in a game with 14 kills while streamers make ***** kills and dont get limeted marchmaking because they are whitelisted. Please BBB do something about this. There are plenty innocent people out there with the same issue as me and waiting without any reason. Please help me i am begging you. This is not nice of them. Can you please contact them and talk about this situation. 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 02/24/2024

  Hello **********,
  
  Please keep in mind that we are unaware of the reason your account is restricted. Additionally, we are unable to provide a time frame or revert this; for now, you have to wait until the restriction is possibly lifted from your account. Updates about your account status will be displayed on the following page: ***************************************************.
  
  Best regards.
  Activision Support 
  ^GJ

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activision case number: ******** I am writing to express my concerns and seek a resolution regarding a significant issue with my account. I have purchased "Modern Warfare 3" for both PC and PS5 platforms, totaling $160, and have additionally invested around $100 in in-game assets. However, I am unable to access these assets due to an email linkage issue. The core of the problem lies in the account email being linked to an Apple "Hide my email" address. This feature restricts incoming emails to only those from Battle.net, making it impossible for me to receive any verification or account-related emails from Activision. As a result, I am locked out of my account and unable to utilize the content I have rightfully paid for. Over the past two months, I have made multiple attempts to contact your support team for assistance. Unfortunately, my requests have either been ignored or my tickets closed without any explanation or resolution. This lack of response and support is not only frustrating but also unfair, considering the amount I have invested in your products. I am requesting your immediate attention to this matter. The solution I seek is straightforward: Please change the email associated with my account to a different one that I can provide, allowing me full access to my account and the content I have purchased. Your prompt and positive response will be greatly appreciated, and I hope this matter can be resolved amicably and efficiently. Thank you for your attention to this matter. What platform are you using to play the game? -> Battle.net on PC Your full Xbox Gamertag, full PSN ID or your full battle tag (Name#****)? -> RANDOMCLICKR#**** Your Full Activision ID (name#*******? -> RandomClicker#******* The email address on the Activision ID? -> ********************************************************* The email address you want to use? -> *********************************

  Business Response

  Date: 02/21/2024

  Hello *******,
   
  In this case, you'll need to create a support ticket using Activision's official support channel.
   
  Here are the steps to create a support ticket: 
   
  -Go to:  *****************************************.
  -Go to the login screen.
  -Enter your Activision account credentials or one of your linked platform accounts credentials.
  -Check the CAPTCHA box.
  -Proceed to log in. 
  -Go to "Support" in the right upper corner.
  -Click on "Support home." 
  -Go to "Support options" in the dropdown menu. 
  -Select the game you need assistance with. 
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
   
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
   
  Once you create your support ticket, please send us the ticket number so we can expedite the case.
   
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21321124
  
  I am rejecting this response because:
  
  I have provided Activision Support ticket number in the very first sentence of my complaint and nobody is helping me to change email address.

  Providing again: 
  Activision case number: 31299947
  
  Please help me update my email address.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/25/2024

  Hello there,
  
  It is important that you create a case using the official channel, as they are the ones who have the means to guide you and help you in a better way with your situation. In this case, please go to ********************************************************** and follow the on-screen steps in order to create a case from the affected account.
  
  Note that you do not need access to your account or email in order to create a case with these steps. If you have any problems responding to your case by email, please use the Comments section of your case in My Cases.
  
  Once you have created your support ticket, please send us the ticket number so we can expedite the case.
  
  Best Regards,
  Activision Support 
  ***

  Customer Answer

  Date: 02/28/2024

  
  Complaint: 21321124
  
  I am rejecting this response because:
  Business (Activision) didn't provide me necessary help and I still can't get full control over my account where I invested over $200. 
  
  It seems you guys are completely ignoring what I described as my initial problem, also it seems like you completely ignored the fact that I provided ticket number twice during initial message and after that. 
  
  I'll do this 3rd time:
  OFFICIAL ACTIVISION TIKET NUMBER 31299947
  NEW TICKET I JUST CREATED: 31357256
  
  Your support is closing my tickets with the message that they can't update my email since I don't access to that.
  Well, that's the only reason I'm asking you to update it because that old email doesn't exist anymore. 
  
  My arguments that I can provide any possible prove that I'm the owner of that account were completely ignored. 
  Please help me to resolve this issue. 
  
  I'll continue escalating this issue as much as I can till my problem will be resolved. It's not fair that I'm investing a decent amount of money in your products and games and you can't even help me with my basic asks.
  
  Sincerely,
  *******************************

  Business Response

  Date: 03/06/2024

  Hello *******,  
    
  Your request might be denied if the email address you provide is not eligible for an update. Due to the security implications behind updating an email, you will need to retry the process through a new support ticket and provide a list of all email addresses in your possession (excluding the email they have already rejected). Keep in mind that an alternative email address should not be tied to a different Activision account for the process to work. Here's how to submit a new support ticket:  
    
  Go to ************************************************ (this page won't request 2FA).  
  Go to the login screen.  
  Enter using your Activision account credentials or your linked gaming platform credentials.  
  Check the CAPTCHA box.  
  Proceed to log in.  
  Select a title like Modern Warfare III or Warzone.  
  Select your platform.  
  Select the topic.  
  Select the issue you're experiencing (change it if the page doesn't allow you to continue).  
  Fill out the support ticket details and click "submit."  
    
  If you encounter difficulties in submitting your email response to your case, it's possible to reply via the Activision Support website (go to "My Cases" and use the comments section to submit your reply). Once you create your support ticket, please send us the ticket number so we can expedite the case. When creating your support ticket, we recommend mentioning your BBB complaint number on it.  
    
  Best regards.  
  Activision Support  
  ^GJ

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got shadowbanned by activision because Im a good player not fair that good players get banned for being good not everyone is a cheater. People are actually good at the game and you guys always ruin it by banning people who have no right to be banned. Instead of paying attention to people who dont cheat how about you guys actually pay attention to the people that never get banned for cheating

  Business Response

  Date: 02/21/2024

  Hello ******,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to change my email address on my activision account for months now. The email address i have on my account has been deleted years ago due security breaches of someone trying to access my email. I tried explaining to activision about my situation and how there was nothing i could do. I changed my password security questions but it wouldnt help so I had to delete the account. I explained to Activision the situation but practically they would ignore me or not bother on helping me in my situation in the slightest. I was willing to help to verify that I am the user of the account but they would just close my ticket on go on with their day. All i want to do is to just change my email address on the account thats it nothing more.

  Business Response

  Date: 02/21/2024

  Hello ****, 
   
  In order to move forward, could you please send me the following when you get a chance?
   
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, gull Steam Gamertag or your full battle tag (Name#****)?
  - Your Full Activision ID (name#*******?
  - The email address on the Activision ID?
  - The email address you want to use?
  - The reason you can't access the current email address on your account?
   
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:

  Xbox gamertag: FlatterGuide93
  Playstation: INVISIBLELIGHT64
  Steam Account: **************
  Activision ID: **************
  Email on Activision : ************************
  
  
  New email address: *************************
  
  
  Reason for not being able to access email: 
  
  
  the email was deleted years ago due to security breach and was advised from ****** support to delete the email address instead since password changes wasnt preventing whoever was trying to access my account so i was told to create a new once since deleting the previous email would prevent them from gathering any sort of information from my account.
  
  
  Case number from activision: 31029463
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:

  Xbox gamertag: FlatterGuide93
  Playstation: INVISIBLELIGHT64
  Steam Account: **************
  Activision ID: **************
  Email on Activision : ************************
  
  
  New email address: *************************
  
  
  Reason for not being able to access email: 
  
  
  the email was deleted years ago due to security breach and was advised from ****** support to delete the email address instead since password changes wasnt preventing whoever was trying to access my account so i was told to create a new once since deleting the previous email would prevent them from gathering any sort of information from my account.
  
  
  Case number from activision: 31029463
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/25/2024

  Hello Iram,
  
  Since you don't have access to the email address on this Activision account, there's no way to verify that you're the owner of the account. Only verified account owners can request changes to account details due to privacy and security concerns.
   
  You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.
  
  Best Regards
  Activision Support
  ^JR 

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21320008
  
  I am rejecting this response because:

  I have provided the information that you have asked and yet still tell me that I haven't verified that I'm not the owner? I have all of the recent purchases I have made on my account. I have the receipts along with them. The response was unhelpful. I explained the situation on why the email was deleted. I just want to update my email address thats all. So i can be up to date. There has to be another solution to this.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/05/2024

  From the CONSUMER:

  Sent 2/28/2024 5:25:26 PM

  Read by ************************** on 2/28/2024 5:25:59 PM

   
  Complaint: 21320008
  
  I am rejecting this response because:

  I have provided the information that you have asked and yet still tell me that I haven't verified that I'm not the owner? I have all of the recent purchases I have made on my account. I have the receipts along with them. The response was unhelpful. I explained the situation on why the email was deleted. I just want to update my email address thats all. So i can be up to date. There has to be another solution to this.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/09/2024

  Hello Iram,
  
  After the research done with the details shared it was confirmed that it will not be possible to proceed with your request, without the access to the email on the account no changes can be made.
  
  You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.
  
  Kind Regards,
  Activision Support
  ^DS

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21320008
  
  I am rejecting this response because:

  I have prodived you information that you have asked. The only way i couldve provided that information is by logging in to my account. I have made lots of purchases and purchased almost every call of duty game you have. You are telling me you cant prove im the owner? Even though i provided everything you have asked. I dont like the response Im not asking you to delete my account im simply asking is to change my email address. I have receipts after receipts of purchases. You can't just change my email address? I am rejecting your response. I hope we can both come to a solution. I will provide anything you ask. That only I the owner of the account would be able to provide.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ticket number is ******** I need to change my email to my current as I have no access to the email I created an account with. I can not see any emails they send me and cannot change my email without verification and the email I created the account with is inactive.

  Business Response

  Date: 02/22/2024

  Hello ******,
  
  Since you don't have access to the email address on this Activision account, there's no way to verify that you're the owner of the account. Only verified account owners can request changes to account details due to privacy and security concerns.
  
  You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just playing with people and they said that I am a hacker and I am not a hacker and they insulted me and my mother and that was just the problem. Please cancel the shadow band.

  Business Response

  Date: 02/21/2024

  Hello *****,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  
  Best Regards,
  Activision Support
  ^JR