Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to login into my activation account. However I do not remember my password and can not reset it because Activision failed to tell me that when I changed phones and lost my app I would lose my two factor authentication information.. what a joke it locked me out of my own account. *** spent hundreds if not thousands of dollars on their products so I should be able to have access to it. They have a link that says if you have trouble click here for support.. then it asks me to login in. Like I cant! Please help me get my account back. Dealing with activision is horrible.

  Business Response

  Date: 02/05/2024

  Hello ****,
  
  In order to move forward, could you please send me your Full Activision ID (name#******)? (In case you have an additional Activision ID, please share this ID as well)
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21243118
  
  I am rejecting this response because:

  this is the only way I know how to respond to your request, my activision ID is Daddy#******* (sorry I play with my kids sometimes) and my Xbox gamer tag is

  IM U S IK IE T 

  if it is easier please email me direct to ****************** or my cellphone at ************

   

  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/08/2024

  Hello ****,
  
  I'm glad to inform you that the Back Up codes have been resent to the email listed on the Activision account. Please keep an eye on both your inbox and spam folder.
  
  Please make sure to enter the backup codes using the following steps:
  
  1. Navigate to activision.com and enter your email and password to sign into the website.
  2. When prompted to enter a Two-Factor Authentication code, players should click the Need Help? link just below the 2FA box.
  3. Clicking the Need Help? link will open a new text entry box where players can enter a backup code.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My activision account is: Cardierwes#******* Just like every other complaint you see, I too have been banned into limited matchmaking meaning I cant play the game until they see fit. In the past 2 weeks Ive been banned 3 times! They unlock my account for one day (meaning they saw I wasnt cheating) and then ban me again the same night just because someone reports my account after they lose to me. There is clearly an issue here that many honest players are facing and activision is not addressing it at all. No customer support just automated messages. *** spent well over thousands of dollars on this game and I make a consistent income from it by live streaming. So not only do I feel cheated out of the money Ive spent with activision, but I am also losing a source of income to help pay my bills because they have a flawed security system!!! Why is this so hard for anybody to understand??

  Business Response

  Date: 02/05/2024

  Hello ******
  
  We have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************. Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Best Regards, 
  Activision Support
  ***

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21243026
  
  I am rejecting this response because: this is the same automated message I always get. I knew that information already, there needs to be a real person who comes in and actually reads whats going on and come up with a real solution.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW2 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.

  Business Response

  Date: 02/05/2024

  Hello there,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So basically the issue that i am facing is getting my account being under review for the second time while playing totally normal without using any kind of cheats or third party usage , this is really ruining my game experience specially when it comes to the time i spent grinding for months just to get the last camo in the game. please i need this issue to be fixed ASAP.

  Business Response

  Date: 02/04/2024

  Hi Hazza,
  
  Activision needs to gather all possible information regarding your account in order to further look into this; therefore, could you please send me the following when you get a chance?
  
  - Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well).
  - All platforms that are linked to your Activision account.
  - Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  - The email address associated with your Activision account.
  
  I hope to hear from you soon.
  
  Thank you,
  Activision Support
  ^TK

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an account with ******************** for years. I've been trying to get ahold of support to try and remedy this situation. There is no customer service at all for ********************. Very limited on what you can even get help with. No way to reach a human or get answers. So I lost an account on their mobile game COD: Mobile. I have switched phones and need ro recover an account that ive had in the past linked to another phone, but under my same email and activision sign in. I've spent a good amount of time and money for the game and would like to make use of the account once again, but am unable to sign back into account. With no help or support from the company I feel as if I will never recover the account. I've searched for hours for an email, and even clicked every option possible through their AI support team. It just loops you back to the same page over and over. Seeing multiple complaints on all types of sites that say this is the norm for Activision. Even the emails I've sent just get a response claiming they cannot even look into problem since it is not related to an account hacking. My account exists because I cannot use my old username as it is being used by my old account. I just need someone to point me in right direction but it seems the company has no problem ignoring consumers and hoping I just start overall repay everything.

  Business Response

  Date: 02/05/2024

  Hello *******,
  
  In order to move forward, could you please send me the following when you get a chance?
   
  ? What platform are you using to play the game? (Android or IOS)
  ? Your full Player ID (How to find the Player ID > Settings> Legal and privacy)
  ? Do you have access to the Activision account linked to your COD Mobile account?
   
  Feel free to contact us back with the information as soon as you have it.
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend money on their call of duty game and they ban and shadow ban me for no reason. I violate no rules. I pay money for the game so I expect to play the game normally. My Activision account is viszit#*******

  Business Response

  Date: 02/04/2024

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************. It's important to know that you can always monitor the status of your account by visiting this portal: ***************************************************.
  
  If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal.
  
  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour, impossible de la part de ACTIVISION davoir une rponses. Aprs avoir pay un jeu 69 je ne peux quasiment plus jouer. Car mon compte est shadowban en permanence. Aucun solution pour viter ca. Et aucun aide ou solution de leur part !

  Business Response

  Date: 02/04/2024

  Bonjour Alban,
   
  Dans ce cas, nous ne sommes pas au courant du terme que vous utilisez, mais nous avons t informs que votre compte a t plac dans un tat de matchmaking limit. Pour plus de dtails sur la politique d'Activision en matire de scurit et d'application de la loi, veuillez consulter cet article : ****************************************************************************************************. Il faut savoir que vous pouvez toujours suivre l'tat de votre compte en consultant le portail suivant: *********************************************************.
  

  N'oubliez pas que les comptes sont placs dans un tat de matchmaking limit afin de dterminer si des infractions ont t constates et que le compte peut tout moment revenir au matchmaking normal, tre plac nouveau dans un tat de matchmaking limit ou faire l'objet d'un bannissement temporaire ou permanent.
   
  Cordialement,
  Assistance d'Activision
  ^TK

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21241936
  
  I am rejecting this response because:

  Je que le compte peut revenir en normal, mais le problme est la cest que ds que mon compte est en matchmaking normal aprs 2 parties il repasse en matchmaking limit. 
  Ce qui fait que je ne peux pas jouer car en tant en matchmaking limit on ne peut pas jouer au jeu 

  
  Sincerely,
  
  Alban Bit

  Business Response

  Date: 02/08/2024

  Bonjour *****,  
    
  J'ai constat que l'ancienne restriction du compte n'tait plus en vigueur. Pour rfrence future, nous ne pouvons pas modifier les restrictions mises en place par l'quipe de scurit.
    
  J'***** avoir de vos nouvelles bientt. Je vous remercie. 
  Activision Support  
  ^GJ

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to log in to my Activision account to link services and I lost access to my original email so I dont have the 2fa backup codes so I cant access my account at all.

  Business Response

  Date: 02/04/2024

  Hello *****,
  
  In order to move forward, could you please send me the following information when you get a chance?
  
  - What platform are you using to play the game?
  - Your full Xbox gamertag, full PSN ID, Steam ID, or your full Battletag (Name#****).
  - Your full Activision ID (Name#****56) (In case you have an additional Activision ID, please share this ID as well).
  - The email address associated with the Activision ID.
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Thank you,
  Activision Support
  ^TK

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been shadow banned for no reason really needs fixing has my account since 2014 and now this because of some low life spam reporting can anyone help

  Business Response

  Date: 02/04/2024

  Hi *******,
  
  Activision needs to gather all possible information regarding your account in order to further look into this; therefore, could you please send me the following when you get a chance?
  
  - Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well).
  - All platforms that are linked to your Activision account.
  - Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  - The email address associated with your Activision account.
  - Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Thank you,
  Activision Support
  ^TK

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am genuinely having buyers remorse. So normally I play on Xbox Series X, and my buddies were saying that I should get a PS5. I bought the PS5-MW3 Bundle and right now it has been an absolute nightmare trying to get my account to link to ***** am literally signed into my email, and when I request for a new password, or try to link my account, it DOES NOT send me a code.I am not trying to start fresh, I want to play with my account that I've spent $100s of dollars on for bundles and hours of gameplay to unlock in game rewards.My support ticket for this is #******** I will happily take this down once this is resolved, but as of right now... I am out $500 buying a PS5 that I can't even use.

  Business Response

  Date: 02/04/2024

  Hi *****,
  
  Please review if any responses were provided using the official support channel. If you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  We'll be here if you happen to need further assistance.
  
  Take care,
  Activision Support
  ^TK