ComplaintsforActivision Blizzard, Inc.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently purchased a Playstation 5 and the new Call of Duty. When I started up the game, my Playstation Account was linked to my old college email from 10 years ago that I no longer have access to (************). I've tried every solution to unlink my account or update the email address but it says that "a verification link will be sent to ************", which I obviously can't get to anymore. When I go to the Activision support page, there is a link for steps to fix this but even so, it still sends a verification link to my old email. I have no way of updating my email. My PS ID is **************. I would like my email to be changed to ************************ There is quite literally no way to reach customer support about this. When you call their offices and ask for customer services, it directs you to the website. When you ask to speak to the operator during business hours, it says your call cannot be transferred and hangs up. There is no email or way to submit a ticket about this. I found a round about way to submit a written ticket and that was to select an issue that was unrelated to mine. At that point, I sent in the ticket on 11/2 and heard back from Roger on 11/4. I replied with the information he asked for but have not heard back since. Please help. I've attached a screenshot of the case # and details. I have never come across a company with no way to reach customer service.

  Business response

  11/23/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ********, Please check if you have any response through the official support channel. Also, you can let us know if you have any other questions or concerns. Kind Regards, KT Consumer Response /* (3000, 7, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had correspondence but not since 11/15. Can you please have someone look at the latest message? This is for Case Number********** Business Response /* (4000, 9, 2022/11/21) */ Thanks for replying back ********, We reported the situation with the support team and the email address should be updated for you, please take a look in game and on the ************** website to be sure that the change appears on your account. I will be here. Warm Regards, KL. Consumer Response /* (2000, 11, 2022/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Updated my email on account.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I pre-order MW2 in was falsely banned playing on a ps4 and never been banned before. Can still play other cods and even the mobile version also says banned from them. Like a refund or help getting account unbanned.

  Business response

  11/28/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ******, I understand it is important for you to know more information about your account status. Can you please provide the information below to take care of this situation as soon as possible? - PSN ID: - Do you play on another platform besides PS4? - Activision ID: - Activision account email address: You can let us know if you have any other questions or concerns. Kind Regards, KT

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased multiple games from Activision that consistently don't work or crash constantly. They consistently release paid applications that are unfinished and do not go through proper quality control measures.

  Business response

  11/29/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ******, It's unfortunate to hear that your game is crashing. Can you please provide the information below to take care of this situation as soon as possible? - Xbox gamertag: - PSN ID: - Battle tag: - Steam ID: - Platforms you play on: - Game/title you play: - Activision ID: - Activision account email address: - How often are you experiencing this issue? And since when? - In which mode or part of the game did this happen? - Do you know if friends are experiencing the same? If so, on which platform are they? - Is the game crashing to the main game menu, console dashboard, black screen or shuts the game down? Please let us know if you have any other questions or concerns. Kind Regards, **

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Activision account was hacked and I lost all of my in game progress. I had to create a new account to play Call of Duty Modern Warfare 2. I have sent in multiple requests to recover my account, as everything has reset in the game and I have to restart from the beginning after putting in countless hours in. I have received no email responses nor follow ups. My current account under the email ******************** has my play station network connected, where my old account with email ********************** had my progress saved. These need to be restored as I am missing everything in game I have earned.

  Business response

  12/12/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hi *******, We are sorry to hear that you are experiencing an issue with your account. I'll be glad to assist. When possible please provide us with the following information: -Compromised Activision ID: -What unusual activity did you notice in your account: -What occurs when you try to log into your main account: -Date the account was compromised: Best regards, ** Consumer Response /* (3000, 7, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still need to get in contact with them for this to be resolved. If you can send them the message back stating that the compromised Activision ID is: ****************** When I tried logging in with my normal email and password I was unable to, where I then tried signing in with PSN and I got access. After I found out my account was hacked and when logging in with my PSN account, I was able to get into my Activision account and unlink my PSN account. Then I made a temporary Activision account( ******************) I was able to link my PSN account but then I found everything was reset as if I've never touched the game. I then was able to get back into the hacked account and remove the hackers email and information, as well as turn on 2FA with my correct email and information. I have all the login info for the now in hacked account as well as my temporary account. This all happened on 11/09 Business Response /* (4000, 9, 2022/11/21) */ Hi *******, Thanks for the information provided, could you please let us know what type of information was changed in your account that you were able to notice when logging in via PSN: (if email address for example then include the address that it was changed to) What email address are you currently using to try to log in to your main account? Have you tried a password reset? Best regards, ** Consumer Response /* (4200, 11, 2022/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email was changed on the Activision account to: ************************** I was able to remove that email address and replace it with my original email(********************). My main account is now technically unhacked as I changed my email/password and set up 2FA. There is no problem for me getting into the account, I am only unable to link my PSN back to my main account as I had to make a temporary account. If you can switch my PSN back over to my main account so I get all my progress back, that would be great, as I haven't been able to enjoy the game for almost 2 weeks now. Also is there a quicker way for responses as this seems to take days to hear back. Business Response /* (4000, 13, 2022/11/29) */ Hi *******, Good day. Upon checking the information that you provided, it would seem to appear that your PSN account is already linked to your Activision account ******************. Kindly get back to us if you see otherwise. Regards, ***

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I'm contacting regarding the email address linked on my Activision account. My Activision ID is *********************** The email linked to the email address is NOT in use, nor does it exist. I simply can't log in as the email is not real, I'm not sure what has happened. However, it is asking me to verify it, and I can't change it as it sends a code to the email. I can't do anything on the account anymore as it all requires a code to the email. However, I can't access the email. I can use the game on my Xbox and access my Activision information on the website, however it's preventing me editing vital information and playing on other platforms. Please allow me the ability to change the email, I can provide all relevant information and photos of the account to prove my ownership. This is just beyond silly

  Business response

  12/05/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ******, It's unfortunate to hear that you are having issues with your account email address. Can you please provide the information below to take care of this situation as soon as possible? - Xbox gamertag: - PSN ID: - Battle tag: - Steam ID: - Platforms you play on: - Current email address: - Desired email address: You need to provide an email address that is NOT being used by another Activision account. Please let us know if you have any other questions or concerns. Kind Regards, KT Consumer Response /* (3000, 7, 2022/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) - Xbox gamertag:*********** - Platforms you play on: XBOX - Current email address: ************************* - Desired email address: ************************** Business Response /* (4000, 9, 2022/11/19) */ Thanks for replying back ******, I appreciate the details, the email address has been updated on the account, please try one more time to log in, you might need to reset the password on the account first. Let me know how it goes. Warm Regards, KL.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested assistance from Activision support in November 1. They said it could be up to 4 days so I waited. It's almost been 2 weeks and I've heard nothing from them. All I need from them is to unlinked my Xbox account amd delink another. I used the wrong email when trying to re link. I now have my little brothers Xbox account linked and it won't let me unlink them. I need the Xbox account *************** unlinked and the Xbox account************* re linked to the Activision account************* (*********************). I have had my Activision account linked to************* for like 10+ years. This should be easy to verify. This is ridiculous for how much money we spend on call of duty to have such poor customer support

  Business response

  11/28/2022

  Business Response /* (1000, 6, 2022/11/15) */ Hello *****, Please check if you have any response through the official support channel. Also, you can let us know if you have any other questions or concerns. Kind Regards, KT

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  tried to log into my activision acc but was unable to because the email that i used to sign in hade been changed only by one character i even tried the make a matching email to try to recover the acc and fix the email but that didn't work

  Business response

  11/28/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ***** It's unfortunate to hear that you are having issues with your account email address. The account management team let us know there is an account with the correct email address. In this case, you would need to involve another email address and provide it to us. Also, we need you to please create a case through Activision support so the email change can be properly reviewed. You can log in and create the case by following the steps below: - Go to https://support.activision.com/options - Log in with the platform button (choose the platform your account is linked to) right below where it says "OR" - Select the game you need assistance with. - Select your platform. - Select the topic: - In the issue, please select "I can't link/unlink my accounts" - Choose the option that says "Submit a ticket" and create a case with an explanation of the situation. You can provide the case number once you create it. Please let us know if you have any other questions or concerns. Kind Regards, KT

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unable to access account information and support team had yet to respond since the creation of a ticket nearly 2 weeks ago. Created a new ticket and have been told to wait at least another 4 days. Account number is *************

  Business response

  11/28/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hi *****, Sorry to hear that you are experiencing an issue with your account. We were able to check and report the situation and have been informed that your case was updated. We'll be here if you happen to need further assistance. Best regards, KC

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I also received a random permanent ban on my steam account from the Morden warfare beta with the code "CASERMA RHINO". I sent a request to have it reviewed and received an automatic decline claiming I was using unauthorised software and manipulation of game data. I have never used cheats or any other software, or been banned from another game. I now have a ban on my steam profile and I can't even get a refund on the game due to the ban. If they spent time to actually look into the ban they would see I did nothing wrong, I was clearly not cheating with my terrible K.D and the ban was given the day after I played with only 2.4 hours playtime.

  Business response

  11/21/2022

  Business Response /* (1000, 5, 2022/11/15) */ Hello ******* Thank you for letting us know about this, please be aware that the teams at Player Support have been unable to find your Activision account. In order to better assist you please confirm us with the following information: - Activision ID. - E-mail. - Which console are you playing on? - Username on the platform (PSN ID, Xbox Gamertag, Battletag, ***** username) We await your reply. Regards, DA. Consumer Response /* (2000, 7, 2022/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) - Activision ID. *************** - E-mail. **************** - Which console are you playing on? PC - Username on the platform (PSN ID, Xbox Gamertag, Battletag, ***** username) *****

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the new Call of Duty game on October 28th. I've tried logging into my Activision Account but do not have access to the Two Factor Authentication (that I do not recall setting up) from when I originally created the account. I've created MULTIPLE support tickets and have even been contacted by email from Activision Support, but I have received no responses since I last replied to an email from "Rowee B" over 10 days ago who said he would be "awaiting my response". My online cases were updated, but when I try to view "My Cases" on their website, the only option - even if the case says it was updated - is to CLOSE THE CASE. If I download the conversation details there is no information! I've tried calling their support line. It only redirects to the Online Support (which is broken.) I want to use the same Activision Account I have had since 2008 that is linked to the same email that I have used. In the supporting documents, I have provided my Activision Account, linked Battle Net Account, and Steam Account that was used to purchase the game. I also included pictures of the support issue with the website.

  Business response

  11/17/2022

  Business Response /* (1000, 5, 2022/11/14) */ Hello there ****, I will take a look into your case. We were able to report this situation with the Activision Player Support team, they were not able to reply back as the case was closed after you opened a new one, and as they are facing a high volume of contacts, the waiting time is longer than usual. However, they were able to reply back on your last ticket and an email was sent to the email address attached to the Activision account, there you will see the backup codes to log into the account. If you encounter any issue you can continue the interaction with them or with us on this channel. Have a great day! Warm Regards, KL. Consumer Response /* (2000, 7, 2022/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Addressed concerns and got me my account back

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩