Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have the game modern warfare that was purchased from last year, was playing and due to the amount of rage reporting my game has been put on a temporary shaddow ban for no reason. I bought this game to play it and because the system is broken I am now not allowed to even play the game that I have purchased. I am not willing to wait 2-3 weeks for the stystem to deem my innocent for just playing the game It is unjust why this should be happening to me and many others who have paid money to activision for them to have such a bad system in place that punishes people for simply playing their game that they have purchased.

  Business Response

  Date: 01/04/2024

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
    
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^GJ

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with my Activision Account. I don't receive any emails to my registered email address: *****************************.Therefore i am unable to verify my account and cant reset my Password so i can deleted this account. I can only login with the connected steam account which i want to unlink from the Activision Account.Activision ID: LeoBaumi#******* Email: *****************************

  Business Response

  Date: 01/04/2024

  Hello ********,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activision blizzard put my count in shadowban, they do not notify me the reason of this. And i do not use hacks in warzone.I buy this games in ********* store.Call of duty MWF Call of duty MWF II Call of duty MWF III But activision dont let me play online.

  Business Response

  Date: 01/03/2024

  Hi *****, 
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21088927
  
  I am rejecting this response because:

  Activision are request more information, i will provide by this contact

  What platform are you using to play the game?

  Xbox Gamertag: Waruso 07

  Steam: Waruso 07

  Battlenet: Waruso#*****

  Can you provide me with more details about your issue?

  i will shadownbanned, and i do not why, i do not use cheats, i just play in my xbox series and my ROG Ally, when i whant to play, i have ping 200, and i verify the activision ban page, and i find my account is under revision (shadow ban).

  I cant play warzone 2.0.

  I really hope you let me use my account again, veacuse i am not a cheats player.

  Sincerely,
  
  ***************************

  Business Response

  Date: 01/05/2024

  Hello Diego,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
    
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^GJ

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The email on my activision account is the wrong one but in order to change it I need a code from that email but I do not have access to that email, my activision ID is L_burnt_potato#*******

  Business Response

  Date: 01/03/2024

  Hi ******,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never cheated in my life and my account got flagged by salty players who lost to me. I was flagged and "under review" for a week now during my christmas break unable to play with my friends. Your anti cheat system is completely garbage and is abused by people who just spam report anybody who is better than them This is an absolute JOKE. I did nothing wrong and I cannot play the game!! REFUND THE **** OR LET ME PLAY THE ****

  Business Response

  Date: 01/03/2024

  Hi ****,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21088271
  
  I am rejecting this response because:

  IM STILL SHADOW BANNED AND MY ACCOUNT IS UNDER REVIEW AND I CANNOT PLAY WARZONE

  My battle tag on pc is: trash#****

  My Activision id is: FATE#*******

  I CANT PLAY WARZONE BECAUSE MY ACCOUNT IS UNDER REVIEW AFTER BEING FALSE REPORTED BY OTHER PLAYERS. I DID NOT CHEAT OR DO ANYTHING WRONG

   

   

  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/05/2024

  Hello ****,
  
  After checking your account status, I can see that the under-review status you reported has expired. For future reference, we can't alter any type of restriction set in place by the security team.
  
  Kind regards.  
  Activision Support
  ^GJ

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently banned. On June 11th, 2023 at 9:57am PDT, I received an email telling me a Battlenet account was linked to my activision account. I do not use battle net, as I play on PS5, so my PSN account was linked. The battlenet account name was InkyBear#*****. Within 2 hours of that email, at 11:20am PDT, I immediately unlinked the battlenet account, and within 3 minutes of unlinking that account, at 11:23am PDT, I changed my password for the activision account. I have email proofs that are ************* stamped for my claims above. in August of 2023, I found out I was banned, and immediately submitted an appeal. On August 26th, 2023 at 11:22pm PDT, I received an email from activision support stating that my ban will not be overturned because I was the holder of the activision account that was used. I also have proof of these emails. I then submitted a support ticket for an account recovery request, case number *********, hoping to plead my case and prove there was unauthorized use of my account, but was told "We are unable to process your request (Case Number *********) because your issue is not related to the purpose of the form." I clearly was not the owner of the battlenet account InkyBear#*****. All I wish for is to have my account rightfully unbanned, as I did not break and Terms of service while playing, and I quite enjoyed playing this game with friends. Should they need proof of these emails, I am willing to talk to send these emails to them.

  Business Response

  Date: 01/03/2024

  Hi Cayden, 
  
  In this case, to initiate your accounts recovery, please take a moment to fill out a new Account Recovery Form: *********************************************************. You can skip step one and use your current account information.
  
  Once your account has been restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team should have a resolution for you within 24 hours and you will be notified if there are any delays.
  
  Once you fill out the form, please send me the recovery from number.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21088169
  
  I am rejecting this response because: I have tried that in the past, but as stated before, they said it did not work for the purpose of the form. Its under Case Number *********. I tried to do it again after receiving your response, but all I received was an error message on the website stating "Our system is currently unable to process account recovery requests. Please try again later". It said the same error message last night, before lodging my complaint here. 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 01/11/2024

  Hi ******,
  
  We understand your frustration with this issue. However, after further investigation, our security team verified that your account violated the security and enforcement policy. All relevant information pertaining to the ban can be found here:
  
  ***************************************************
  
  What this means is we will be upholding the ban on the account. Specific details regarding the ban will not be released to help maintain the integrity and security of the game. This is a company policy that will not be changing. If you seek a refund, you must contact the business where you purchased the game. If you would like to provide feedback regarding our policies, you can visit ****************************************************************
  
  Kind regards,
  Activision Support
  ^CA

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi I'm currently new to MW3 on pc I was previously a console player, I cannot access my account due to the email I registered under isn't a real email. I require dire assistance as I'm a content creator. I would love immediate assistance with changing my old email to my real email as I'm prohibited from playing without an account.

  Business Response

  Date: 01/03/2024

  Hi *******, 
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jayzear Millwood

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Activision, I lost access to my email that was associated with my Activision account and I can't change it because the only means of doing so is by sending a code to the email that I no longer have access to. I have sent emails and submitted a ticket in Activision and numerous days later have gotten no response. I am capable of proving that this account is mine because I have access to the Xbox account that is linked to my Activision account. The old email that is associated with this account is: ********************* and my new email that i currently use is ********************** Please help me change the email associated with the account to the email that I use currently.Thank you,-****

  Business Response

  Date: 01/03/2024

  Hi ****, 
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21088126
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 01/04/2024

  I rejected the business response because it had not resolved my issue regarding my Activision account information.

  Business Response

  Date: 01/09/2024

  Hello ****,  
    
  Your new support ticket on Activision's official support channel has been updated; please reply to it, if applicable, so the process can continue. If you encounter difficulties in submitting your email response to your case, it's possible to reply via the Activision Support website (go to "My Cases" and use the comments section to submit your reply). When creating a support ticket tailored to updating your email, we recommend mentioning all the email addresses in your possession.  
    
  Kind regards.
  Activision Support
  ^GJ

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21088126
  
  I am rejecting this response because although it has set me on the right track for recovering my account, it hasn't completely solved the issue.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/21/2024

  Hello ****,
  
  We understand this is frustrating; however, since you can't access the email address associated with your Activision account, we can't verify that you are the owner of the account. Only verified account owners can request changes to account details due to privacy and security concerns.
  
  You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.
  
  Thank you for your understanding.
  
  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost access to my activision accounts email ****************** about a month or two ago (disabled/deactivated) and have been trying to contact activision ever since to help change my email but they never respond or I dont get any help. This is very frustrating as this means I cant make any changes or anything of the sort to my activision account. I have tried reaching out to them directly but they always just dont answer. I have full proof that I am the owner of the account as well as live gameplay of me playing on it on my twitch which is yozeonn. I have access to the battle net and the account just not the email so I cant make any changes and im seeking help to change my email for activision which is why im reaching out through BBB. My activision Id is YoZeonn#******* and my new email that I would like to change my activision to is ****************** I have created another ticket on activisions website where I hope I can get proper assistance to help with this issue. Case # ********. I have also attached proof of me being owner of the account through ********************** images. thank you.

  Business Response

  Date: 01/03/2024

  Hi there,
  
  Please review if any responses were provided using the official support channel. We'll be here if you happen to need further assistance.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21087912
  
  I am rejecting this response because: Im still waiting for the email to be changed and a response.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/05/2024

  Hello *****,  
    
  We have been informed that Activision Support managed to resolve your issue by updating the email address. It was a pleasure to assist you with the expedition of the process. 
    
  Kind regards.
  Activision Support  
  ^GJ

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I havent played CODM for about 11 months and when I come back i find out that i was hacked! When I go to the account recovery section, I see that they arent accepting account recovery requests at the moment and has been that way for a few days now. As i am desperately trying to find ways to get in contact, I hear about the BBB from Reddit. And I would like some help getting my email changed back to my original email. I can log in to the account through ************** ******* was removed) in CODM, but my ************** account has been unlinked from my activision.Support Details:CODM User ID: DLERQK CODM Privacy ID: REE5NTkyMTQ2NDI5MzVGM0UxNzBDQjA3RDhBQjE4NTdFNEIxMkY1OUMyMDJCNDRBNzg0OTA2QTI2NTNEMkQ0Ng==Date of account creation: April 8, 2020 Device Model (As of Creation): ************** S9+ or S20 Ultra (been a while sorry)Creation Location: *******************, **, ************* Last Used Location: ****************, ************* (moved)Legendary Weapons/Characters/Vehicles Owned: AK47 - Pumpkin Head Shorty - Last Resort M4LMG - Salamander Ghost- Retribution Reaper - Ashura Snowboard- Sand Storm Credits (as of writing) - ****** CP - 0 Original Activision username (before change, if even changed): Arydan#******* I hope this is enough information!The original email is ********************** and is the email I need it back to, I can reset the password myself to save you trouble!Thanks, Hopefully you can help!

  Business Response

  Date: 01/03/2024

  Hi *****,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************