Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i Got Shadow ban for nothing on call of duty game

  Business Response

  Date: 12/12/2023

  Hello *********,
  
  We have been informed that your account is under review. For more details regarding Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************. It's important to be aware that you can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Please understand that when your account is under review, it means that the Security Team is conducting a thorough investigation. If any policy violations or infractions are discovered during the review, it will lead to a permanent ban. However, if no infractions are identified, everything will return to normal.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shadowbanned on my main account *********************** and then I made a new account and stayed up all night and spent the whole day ranking up my new account ********************** so that I can play warzone with my group tonight seeing that I can only play again in February and I have been shadowbanned again for no reason and Activisions website says Not Eligible for Appeal . *** played Call of Duty for 15 years now so I do trust the development team but this is really unacceptable.I hope to hear from you soon and to be able to play this afternoon.Best regards.A *****

  Business Response

  Date: 12/12/2023

  Hello *********,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20988332
  
  Activision

  
  Good day Sir,

  
  A quick overview of my issue: I allow my little cousin to play on my account when Im at work and 2/3 days ago when I got home i was unable to play with my friends - I could find games that were foreign servers only so Im unable to play. I proceeded to make a new account and stayed up all night levelling up so I could play on my off day, in the afternoon I wasnt able to play with my friends again nor find a single game with less than 200ping, Id really appreciate it if you could help me solve this. 

  
  My battlenet is (bleakbill #****) for both of my accounts. 

  
  My main Activision account is (9th Sun#********

  
  My second account is (Sun#********

  
  Sincerely, 
  
  *****************************
  

  Business Response

  Date: 12/14/2023

  Hello *********,
  
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************. Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Best Regards, 
  Activision Support
  ^JR
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my activision account was hacked and I need a recovery my case number is *********

  Business Response

  Date: 12/12/2023

  Hello *****,
  
  In this case, can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  Your full Activision ID (name#*******?
  Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The action was an ban on an account to use their voice chat in game. They did not like the language being used and decided to mute me for 3 days. This is a clear violation of freedom of speech. They are not constitutionally allowed to violate the first amendment of the constitution. How is this any different then, say, ******* listening into people's phone calls and penalizing them if they use "offensive" language on the phone. If they offer a public voice chat for people who purchase their game then they DO NOT have the right to have moderators pick and choose what people can and can't say. This is a lawsuit in the making.

  Business Response

  Date: 12/13/2023

  Hi ****,
  
  After further investigation, we found active temporary enforcement on your account. Remember that if your account is enforced upon, you must wait until the enforcement is over. We will not be able to overturn it. You can periodically check the ban appeal section (***************************************************) of our website to see if the enforcement has ended. Unfortunately, we are limited in what information we can provide. However, we can refer you to our security and enforcement policy privacy page and terms of use linked below:
  
  **********************************************************************************************
  *********************************************************
  *******************************************************
  
  When the enforcement has completed, feel free to close out this case with the BBB. Thank you for your time and patience in this matter.
  
  Kind regards,
  Activision Support
  ^CA
  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not know why my Activision (Warzone) account is under review when I use a cloud gaming to play Warzone and I do not have the necessity to use cheats. It can prove that I do not really use cheats if they check the ** on the cloud gaming computer that I played.It's literally annoying at this point that I need to wait 2-3 more days to be able to play the game. What's the main point to do this? I'm not playing with cheats or anything like that because I play with a Cloud Gaming ** and it can not include hacks even when I can't modify something on the ** because it's restricted for me but only play and that's it.And It's not the first time that I got under review IT'S the second time.

  Business Response

  Date: 12/12/2023

  Hello *****,
   
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal.
    
  Kind Regards,
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20987872
  
  I am rejecting this response because:
  
  Hello and good afternoon. Yes, I said before and I knew that my account is under review but I really wanna know why? Like I said before, I use Geforce Now as part of a Cloud Gaming PC to play the game and it's very limited and restricted to do anything other than just play and that's it. I don't know why my account is under review just because people (apparently) spam reported me and your anti-cheat detected me like a cheater when I can't use cheats because what I previously said before and It's not even necessary for me to use cheats 'cause I know that I will get banned.
  
  It's been like 2 or more days that my account is still under review and counting so, I hope you resolve my problem as fast as possible. Thank you.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/14/2023

  Hello *****, 
  
  Please keep in mind that we don't have the reason for your account been placed under review. Additionally, we are unable to provide a time frame or revert this; for now, you have to wait until the review is lifted on your account.
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account got stolen and someone setup 2FA and never received a email noting that someone did. I put in a support ticket but after some time with no reply i seen other people having to spend 2 months with back and forth emails because the site has no reply option. I didnt ever receive backup option for the 2FA either but i guess that would be received by the person who set it up

  Business Response

  Date: 12/12/2023

  Hello ******,
  
  Now that you have sent the report to the Activision Security Team it will be necessary to wait for the updates, once your account has been restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team should have a resolution for you within 24 hours and you will be notified if there are any delays so please remain attentive, please also change the password on your email account since having access to the email is necessary to set up a 2 Step Authentication.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding Call of Duty Modern Warfare 3 and Warzone gameplay, specifically relating to mouse and keyboard input. I among many use mouse and keyboard to play COD MW3 and many of the users have tried to reach out to Sledgehammer games and Activision to fix the input problems and/or make changes to the input doesnt have any disadvantages to controller. There was a video created by a content creator highlighting the issues and there have been no announcements, adjustments ect to remedy the problem. While the option is to switch inputs to controller, some like myself arent able to play controller for a prolong gaming session, due to for example, arthritis, back issues ect. Theres no way to contact anyone from sledgehammer or activision to voice the complaint or speak directly.

  Business Response

  Date: 12/12/2023

  Hello Mootaz,
  
  In this case, you'll need to create a support ticket using Activision's official support channel in order to work on this issue with the mouse and keyboard input.
  
  Here are the steps to create a support ticket:
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials.
  Check the CAPTCHA box.
  Proceed to login.
  Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  Go to "Support" in the right upper corner.
  Click on "Support home."
  Go to "Support options" in the dropdown menu.
  Select the game you need assistance with.
  Select your platform.
  Select the topic.
  Select the issue you're experiencing.
  Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Kind Regards,
  Activision Support
  ^DS

  Customer Answer

  Date: 12/13/2023

  I followed the business instructions except I am unable to relay to them my case number. My case number with Activision Support is 30796686. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/14/2023

  Hello Mootaz,
  
  Please review if any responses were provided using the official support channel. We'll be here if you happen to need further assistance.
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW2 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.

  Business Response

  Date: 12/12/2023

  Hello Saud,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^DS

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got shadow banned on the 9th december for no reason. I am not allowed to play a game anymore that i was paying 70 for. My account is: UNDER REVIEWGAME(S):Call of Duty: Modern Warfare III Call of Duty: Warzone Call of Duty: Modern Warfare II DESCRIPTION:Your account is being reviewed to determine a potential violation. Unfortunately, we are unable to inform you when the review process will be complete. You may check back here periodically to see if your status clears, or changes to a temporary or permanent suspension.I did not violate any terms. My account details of the Activision account are the following: email: *********************** id: R a M b a#*******

  Business Response

  Date: 12/12/2023

  Hello ******,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^OA.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continuously shadow banned. 20 times over the past 3 years on all warzone games. Each time being unbanned. I literally do not cheat and will never cheat. Tired of being banned for no reason. I need an answer on what you are seeing on my PC so i can delete it. There has to be something the cheat is detecting and I would not mind showing anyone my PC.

  Business Response

  Date: 12/11/2023

  Hi ******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  - Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well).
  - All platforms that are linked to your Activision account.
  - Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  - The email address associated with your Activision account.
  - Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Thanks,
  Activision Support
  ^TK