Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wrongfully shadow banned from spam reports on MW3 (2023)

  Business Response

  Date: 12/04/2023

  Hello *****,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20950297
  
  My response to their questions: 

  I play on PC/Steam

  steam ID: *****************

  Activision ID: Jev#*******

  I play using a controller and I dont use any 3rd party services. Im just like any other player but wrongfully accused of cheating and a victim to being spam reported by other players 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/15/2023

  Hello *****,
  
  After checking your account information, I can see that your account has no active enforcements at the moment.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appear to be shadowbanned, and am not given any update on when, or how it will be lifted. It is very discerning when I paid almost $70 for the game and am not even able to receive updates as to why, or especially when I will be un-banned. *Note I was not, an ***have never*** cheated in this game. The reporting process or "AI" anti-cheat needs to be updated to innocent until proven guilty. It is really ruining the gaming experience when the only lobbies I can get into are lobbies full of actual cheaters, that are somehow still allowed to actually play the game.

  Business Response

  Date: 12/04/2023

  Hello ***,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20949934
  
  Platform: PC/BattleNet

  BattleTag: DANLIBERATOR#****

  Activisioin ID: ***#*******

  More Details: My account says its under review, but I have never cheated/spammed/used profanity, so I want to be not under review for bogus reporting on someone else's account. It should be innocent until proven guilty, because I have spent $70 on this game, and from the looks of this, it usually does not happen only once to people, and I would like to actually play the game I paid for. Not just be put into other hacker lobbies, and not be able to play with other friends. 

  
  Sincerely,
  
  ****************************

  Business Response

  Date: 12/15/2023

  Hello ***,
  
  After checking your account information, I can see that your account has no active enforcements at the moment.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2/2023 - Activision Blizzard has banned my Call of Duty account for no reason and I would like to appeal my ban but they have not contacted me back no matter how many times I try to email/chat with them. I would like to unban my account as I have been accused of cheating but it is not true.

  Business Response

  Date: 12/03/2023

  Hello ******,
  
  We've received information indicating that your account is under review. For more details regarding Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************. It's important to be aware that you can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Please understand that when your account is under review, it means that the Security Team is conducting a thorough investigation. If any policy violations or infractions are discovered during the review, it will lead to a permanent ban. However, if no infractions are identified, everything will return to normal.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20949624
  
  I am rejecting this response because:
  I have been wrongfully accused of cheating and getting temporarily banned for no reason. I also am unhappy about the fact that it could take weeks to unban my account and they dont give a timeframe so I wont be able to play for a while. I just ask for this process to be sped up as soon as possible.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/15/2023

  Hello ******,
  
  Please keep in mind that we don't have the reason for your account been placed under review. Additionally, if your account appears to be under review, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought modern warfare 3, but only after i started playing it. i can't play. i was surprised to discover that i was banned. i haven't even played one game. i need help

  Business Response

  Date: 12/03/2023

  Hello Myo,
  
  We've received information indicating that your account is under review. For more details regarding Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************. It's important to be aware that you can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Please understand that when your account is under review, it means that the Security Team is conducting a thorough investigation. If any policy violations or infractions are discovered during the review, it will lead to a permanent ban. However, if no infractions are identified, everything will return to normal.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 12/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Myo Bm

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Activision Support,I hope this message reaches you promptly. I am writing to express my dissatisfaction and frustration regarding a critical issue I am facing with your service.I urgently need assistance with unlinking my Steam account from my current Activision account. Unfortunately, the existing process is posing significant challenges for me. The primary concern is that I no longer have access to the email associated with my current Activision account.This issue is impeding my ability to link my Steam account to a different Activision account, hindering my overall gaming experience. I want to highlight that I am willing to provide any necessary information to verify my ownership of the account, yet the current situation seems to be a roadblock.I understand that these processes are in place for security reasons, but I believe there should be more efficient methods for users facing genuine challenges like mine. Your prompt attention and resolution to this matter are crucial for maintaining my satisfaction as a customer.I appreciate your understanding and hope for a swift and effective resolution.Acct needing steam unlinked from: ********************* (I DO NOT HAVE ACCESS TO THIS EMAIL)New account needing steam link: *************************

  Business Response

  Date: 12/03/2023

  Hello ******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel under the correct account. Here are the steps to create a support ticket:
  
  1. Visit **************************************** and click or tap "LOG IN".
  2. Log in using the Activision account email (the one you do not have access to) and password. If necessary, you'll find an option to log in using your Steam account credentials just below the "Email Address" and "Password" fields.
  3. Once logged in, go to "SUPPORT OPTIONS" and proceed to create a support ticket. (Not an Activision Account Recovery Request.)
  
  You can create a ticket by selecting a topic and issue that provide you with the option to submit a support ticket. Even if the selected topic and issue don't directly align with your situation, you can always add more details in the text box before submitting. Once you create your support ticket, please send us the ticket number so we can expedite the case.
  
  Additionally, please note that if you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  Thanks,
  Activision Support
  ^TK

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20949301
  
  I am rejecting this response because:

  I have diligently followed your provided instructions on three different devices (Apple, Android, and Windows) using two distinct networks. I made sure to test various browsers such as Edge, Chrome, Safari, among others, to cover all possible scenarios.
  
  Unfortunately, each attempt to create a support ticket following the outlined steps results in a frustrating webpage error stating, "No results. Please try again." Despite my thorough efforts, the ticket is not created, leaving me unable to report my issue and seek assistance.
  
  I assure you that I have exhausted all possible avenues to create a ticket as per your guidelines, and the consistent error message raises concerns about the functionality of the support system. Again, I need to unlink my steam account from ******************** email *********************
  The steam account should be linked to *******************************************
  
  I kindly request your urgent attention to resolve this issue and provide guidance on creating a support ticket successfully. Your assistance in this matter is highly appreciated, as it directly impacts my ability to address a concern that I believe requires your prompt attention.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/15/2023

  Hello ******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel in order to work on this issue with the email linked.
  
  Here are the steps to create a support ticket:
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials.
  Check the CAPTCHA box.
  Proceed to login.
  Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  Go to "Support" in the right upper corner.
  Click on "Support home."
  Go to "Support options" in the dropdown menu.
  Select the game you need assistance with.
  Select your platform.
  Select the topic.
  Select the issue you're experiencing.
  Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an activison account and the email account that was used has been lost, and I also forgot the password to the activison account and can not change it because I lost access to the to the Gmail and I would like to change my activison account email to an email account I have access to.

  Business Response

  Date: 12/03/2023

  Hello ****,
  
  In this case, you'll need to create a support ticket using Activision's official support channel under the correct account. Here are the steps to create a support ticket:
  
  1. Visit **************************************** and click or tap "LOG IN".
  2. Log in using the Activision account email and password. If necessary, you'll find an option to log in using your platform credentials just below the "Email Address" and "Password" fields.
  3. Once logged in, go to "SUPPORT OPTIONS" and proceed to create a support ticket. (Not an Activision Account Recovery Request.)
  
  You can create a ticket by selecting a topic and issue that provide you with the option to submit a support ticket. Even if the selected topic and issue don't directly align with your situation, you can always add more details in the text box before submitting. Once you create your support ticket, please send us the ticket number so we can expedite the case.
  
  Additionally, please note that if you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  Thanks,
  Activision Support
  ^TK

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased call of duty games for over 10 years so my wife and I can play ******** split screen mode. After purchasing this new call of duty there is no option for ******** split screen, just solo play. They should list on the game somewhere that you cant play this option. Call of duty response is to buy a second console and game to play this even though *** always played ******** splitscreen on one console, they should have to release a splitscreen option since they never said you cant anymore with new games. You can play core mode in splitscreen as usual but all of a sudden you cant play the ******** mode in splitscreen and thats all we play. Lots of complaints out there about this and they should have to resolve this. I will never purchase a new call of duty along with all my friends that play this game. I saw a poll where over ****** people wont purchase the game for this reason. They would be able to fix all this by just making ******** splitscreen an option as it always has been with the purchase of only 1 game and 1 console. This should be illegal.

  Business Response

  Date: 12/03/2023

  Hi ******,
  
  Its perfectly understandable that youre upset about whats happened. Our recommendation is to submit your feedback about the game using this link: **************************************************************************.

  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully banned from call of duty Modern Warfare II. I play on PC and just got a new laptop. After about a week of playing on my new device I cannot find a match. I went to *************************************************** and it says that my account "is being reviewed to determine a potential violation." I have not ever cheated, I have close to 900 hours in the game and I purchased it for $70 dollars and bought the battle pass as well.

  Business Response

  Date: 12/03/2023

  Hello *******,
  
  We've received information indicating that your account is under review. For more details regarding Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************. It's important to be aware that you can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Please understand that when your account is under review, it means that the Security Team is conducting a thorough investigation. If any policy violations or infractions are discovered during the review, it will lead to a permanent ban. However, if no infractions are identified, everything will return to normal.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20948891
  
  I am rejecting this response because:
  

  While you technically allow players to continue playing while you review their accounts, matchmaking can take ***** minutes, rendering the game effectively unplayable. If you are going to review flagged players either way, you should continue to allow them to continue to play normally while they are being reviewed. Up until this point, call of duty players have continued to play your games despite the quality lowering with each release. Between your disastrously awful MWIII campaign launch, continued issues with skill based matchmaking in multiplayer, and your lackluster zombies mode, even the most devout COD fans are losing interest. I personally was unhappy with the content offered in MWIII, but I was considering buying it if it went on sale for a decent price. Unless this issue is resolved in a VERY timely manner I will join those COD fans who can no longer put up with your companies anti-consumer practices. I know my $70 is not even a drop in the bucket to your massive company, but I am not alone. I have seen major content creators disavow call of duty. I have seen the same sentiments in forum posts with hundreds or thousands of comments in agreement. I know many of these same content creators have been shadow banned with their accounts eventually restored. Why are you further alienating your loyal fan base with these terrible practices? My anger and my money will not make a difference to you, but your fan base is losing their patience. Tread carefully.

  Business Response

  Date: 12/15/2023

  Hello Preston,
  
  Please keep in mind that we don't have the reason for your account been placed under review. Additionally, we are unable to provide a time frame or revert this; if your account appears to be under review, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The activision account linked with this mail ******************************** is currently linked with my PSN account and I am unable to unlink it due to the fact I dont have access to this gmail account. The gmail belongs to my ex girlfriend of which I no longer have a way of contacting. I dont see a way to cotnact activision in any other way than this. I have payed for several call of duty games on my playstation, most of which I am currently unable to play due to this problem. I am actually getting frustrated at the fact that I cannot in any way contact this company?!? Please fix. Thank you.

  Business Response

  Date: 12/03/2023

  Hello ******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel under the correct account. Here are the steps to create a support ticket:
  
  1. Visit **************************************** and click or tap "LOG IN".
  2. Log in using the Activision account email and password. If necessary, you'll find an option to log in using your PlayStation account credentials just below the "Email Address" and "Password" fields.
  3. Once logged in, go to "SUPPORT OPTIONS" and proceed to create a support ticket. (Not an Activision Account Recovery Request.)
  
  You can create a ticket by selecting a topic and issue that provide you with the option to submit a support ticket. Even if the selected topic and issue don't directly align with your situation, you can always add more details in the text box before submitting. Once you create your support ticket, please send us the ticket number so we can expedite the case.
  
  Additionally, please note that if you have any issues responding to your case via email, you can use the Comments section on your case in My Cases.
  
  Thanks,
  Activision Support
  ^TK

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to express my concern and frustration regarding the current status of my Activision account, which is currently under review. I recently discovered this when attempting to play a multiplayer game Warzone and am unsure whether this is due to AFK activity.I want to clarify that I have not violated any terms of service. There was one instance where I had to step away from my computer unexpectedly due to my cat giving birth during a solo game. This was a rare and unavoidable occurrence.The reason for my urgency in resolving this matter is the impending release of Warzone 3, and I would like to participate without any hindrance. Additionally, I am keen on acquiring the Battle Pass, as I currently have three tokens left to get. Unfortunately, the current status of my account has left me unable to participate in any games.I kindly request a prompt review and resolution of my account status. I am committed to fair play and adherence to the rules. Your swift attention to this matter is greatly appreciated, and I hope for a positive resolution.Best regards,***** Activision ID: sroczka#******* Email Associated with the Account: ****************************

  Business Response

  Date: 12/03/2023

  ****************,
   
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal.
    
  Kind Regards,
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20948499
  
  I am rejecting this response because:

  
  Dear Activision Support Team,
  
  I hope this message finds you well. I appreciate your fast response to my recent inquiry.
  
  I understand that my account is currently under review, and I have carefully reviewed the provided information and links. However, the urgency of my situation has prompted me to reach out for further assistance.
  
  I am saddened that I am unable to complete the Battle Pass, for which I have made a payment. I am only a few tokens away from completion, and the current status prevents me from enjoying the content I have invested in.
  
  I want to emphasize my absolute certainty that I have not violated any rules intentionally. It appears there might be a misunderstanding, possibly due to an issue with the anti-cheat system. During a recent solo game, I encountered lag issues while shaders were loading, which may have triggered the system.
  
  I acknowledge the importance of fair play and rule adherence, and I am committed to maintaining a positive gaming environment. Considering the unforeseen circumstances leading to potential AFK status, I kindly request your support in prioritizing the review of my account.
  
  I am confident that a thorough examination will reveal no infractions, allowing a swift return to normal gameplay. I greatly appreciate your understanding and assistance in this matter.
  
  Activision ID: sroczka#*******
  Email Associated with the Account: ****************************
  
  Thank you for your time and consideration.
  
  Best regards,
  *****
  

  Business Response

  Date: 12/15/2023

  ****************,
  
  Please keep in mind that we don't have the reason for your account been placed under review. Additionally, we are unable to provide a time frame or revert this; if your account appears to be under review, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^DS