Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was hacked on 10/10/2023, subsequently banned in MW2. Through account recovery, I was able to unlink the hacker's Steam account and migrate my Battle.net account to another ******************** account. The ban was lifted on the original Activision account before I switched Battle.net over to the other account, but I am still banned and unable to get in to the game. I have tried to submit multiple tickets but have to go through account recovery as I can't appeal the ban (since I am not banned in Activision's portal) and there is no other option anywhere on the website and no contact info. These tickets keep getting denied with no response. I just need someone to unban my Battle.net account, but no one responds, and there is no way to talk to anyone.

  Business Response

  Date: 10/27/2023

  Hello ******,
  
  In order to move forward, please help me sending the following details when you get a chance.
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, PSN ID, full Battletag or Steam Username.(Name#****)?
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  Case number of the support ticket on Activision's website
  Can you provide me more information about your issue?
  
  Kind Regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20787653
  
  Answers to Activision Player Support Below:

  Hi DS, thank you for your response. Responses follow.

  What platform are you using to play the game? Battle.net
  Your full Xbox Gamertag, PSN ID, full Battletag or Steam Username.(Name#****)? Battle.net ID: ********#****
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well): 

  Original Activision ID that was hacked: StinkyVaGole#******* (Name changed to this by the hacker, and I can't change it back)

  Current Activision ID that Battle.net account was migrated to: slark553#*******

   
  Case number of the support ticket on Activision's website: Case # ********* is the case where I was able to have the hacker's Steam account removed from my original Activision account.
  Can you provide me more information about your issue? My Activision Account was hacked on or around 10/10, resulting in an eventual ban. The hacker changed my Activision ID at least twice, added a bunch of friends, linked his Steam account, and then got the account banned. I noticed the changes after returning from vacation on 10/24 and secured the account. Due to the ban at the time, I was unable to remove the hacker's Steam account, so I submitted the above case. The account was removed and my Activision account no longer shows a ban status, but Battle.net does, and I can not play the game. Fearing further issues, I unlinked my Battle.net account from that ******************** account to a new one, but am still seeing a ban status on Battle.net ONLY. Neither the original or new Activision ID shows a ban status, so I cannot appeal the ban. I attempted to submit more support tickets under the Account Recovery tool, but they were rejected and my issue with being banned on Battle.net persists.
  
  

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/04/2023

  Hello ******,

  After further investigation, Activision have found no evidence of an active ban on your account.
  
  If you experience any issues, you'll need to create a support ticket using Activision's official support channel under the correct account. Here are the steps to create a support ticket:
  
  1. Go to: *****************************************.
  2. Go to the login screen.
  3. Enter your account credentials.
  4. Check the CAPTCHA *********. Proceed to login.
  6. Enter the two-factor authentication code from the ****** Authenticator (if you set it up).
  7. Go to "Support" in the right upper corner.
  8. Click on "Support Home."
  9. Go to "Support Options" in the drop-down menu.
  10. Select the game you need assistance with.
  11. Select your platform.
  12. Select the topic.
  13. Select the issue you're experiencing.
  14. Fill out the support ticket details and click on "submit".
  
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket, please send us the ticket number so we can expedite the case.
  
  Best regards,
  Activision Support
  ^TK

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023, I opened a support ticket for a problem I was having unlinking my Activision account from my Playstation account. It seems that I signed up for an Activision account over 10 years ago with an email that I no longer have access to. There is no way to receive messages sent to that email because the company went out of business years ago. This inaccessible email was used to create an Activision account that I linked to my Playstation 4. I also have a current Activision account which uses my current email address and that is linked to my Xbox account. I wanted to unlink my old Activision account from my Playstation account and then link my current and working Activision account to my Playstation account. This seems like a pretty straightforward process but it wasn't. Over the course of two and a half weeks, I had to open eight (8) support tickets trying to get this solved. I kept receiving pre-typed responses telling me to open a new case and every time I opened a case, it was closed almost immediately. I was finally told that there was no way to unlink my old Activision account from my Playstation account because there was no way to prove that it was actually me and that I wasn't lying. A simple phone conversation could have solved this and I could have provided information but Activision refuses to do any kind of phone support. I was basically being told that there was no way I could play Activision games on Playstation.So, after weeks of going back and forth, I was told that there was nothing they could do which is preposterous. I want my old Activision account unlinked and deleted so I can link my current one.

  Business Response

  Date: 10/27/2023

  Hello *****,
  
  Since you don't have access to the email address on this Activision account, there's no way to verify that you're the owner of the account. Only verified account owners can request changes to account details due to privacy and security concerns.
  
  You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.
  
  Kind Regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20787630
  
  I am rejecting this response because it is the same stock, pre-typed response that I have received twice already. I'm not even sure if I've dealt with a real person yet or just canned responses that are sent out by a bot. I can't believe a company would just flat-out refuse to help a paying customer resolve a problem like this and then penalize them because they've lost access to their old email. I'm demanding that this gets resolved.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/04/2023

  Hello *****,

  We regret to inform you that we are unable to verify your ownership of the account. This situation arises because you do not have access to the email address associated with your account. Please note that, for security and verification purposes, only verified owners can request support for their accounts.
  
  Despite this issue, you can still play our games and log in to your Activision account if you have any linked accounts. To log in to your account, select a linked account type on the ******************** account login page, then log in to your linked account: *************************************************************.

  If you are experiencing difficulties accessing the associated email address, we recommend reaching out to your email provider's support to resolve this matter.

  Take care,
  Activision Support
  ^TK

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot play call of duty warzone. Just bought another new skin. Purchased a lot. Getting message saying connection interrupted by user. And pressing a pops up a permanently banned message. No way to contact company and cannot remember password. Reset link doesn't work on their website. Only thing I can think of is connecting from different cities since I travel. Maybe that's why it's banned? Need it fixed but no way to contact company. Can't play to unlock stuff in battle pass I paid for or get anything out of all the skins I've purchased.

  Business Response

  Date: 10/27/2023

  Hello ***********,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, PSN ID, full Battletag or Steam Username.(Name#****)?
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  All platforms you have linked to your Activision account.
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20787538
  
  There is no options on the website to start a ticket or contact an email. That's why I went through here. Are you able to email me directly? ************************?

   

  If not, I just need to find my Activision ID after work. 

   

  I use an Xbox series x. I believe I may have linked it to my PC a couple years ago to try it on PC. But I travel for work and obviously the Xbox is easier than a PC. Lol 

   

  IGoinsane1124 on Xbox live. No other links have been made with the account. I have forgotten which email I used to make it and the forgot password link brings me to a 404 error with each email I've tried and doesn't load anything. 

   

  If you can't email me directly, I'll reply here later this afternoon. Thanks for the response! Researching all of this sounded like it was going to be very difficult. 
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 11/04/2023

  Hello ***********,

  Thanks of the update.

  Activision needs your account information in order to review its status. Could you please provide us with your Activision ID (Name#******** and the email address associated with your Activision account? If you currently don't have access to the game to check your ID, you can also try to locate any emails you have received in the past from Activision; the Activision ID is always included.

  Thanks in advance,
  Activision Support
  ^TK

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20787538
  
  I am rejecting this response because:

   

  I do not believe I have the email anymore that was associated with it. My ID is iGoinsane#*******

  Xbox gamer tag: iGoinsane1124

  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 11/17/2023

  Hello ***********,
  
  Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks or even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website has locked me out my account. It keeps asking for a 2FA code that I do not have. Their website support is nothing but a circular mess that resovles nothing. Their ******** and X ********* "support" is a joke, you cannot message either one. I want someone to contact me so that I can resovle the 2FA issue.

  Business Response

  Date: 10/27/2023

  Hello *****,
  
  In this case, you'll need to create a support ticket using Activision's official support channel in order to work on this issue with the Authenticator.
  
  Here are the steps to create a support ticket:
  -Go to: *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login.
  -Go to "Support" in the right upper corner.
  -Click on "Support home."
  -Go to "Support options" in the dropdown menu.
  -Select the game you need assistance with.
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Best regards,
  Activision Player Support
  ^DS

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was recently hacked (reset to level 1) after grinding all camos and being level **** . i was playing ranked and went up against 6 cheaters in one night playing (reported all) the next morning i notice my game lagging (i use ethernet) and kept getting kick out of game with a prompt saying ( someone else is trying to login into my account) then when i tried changing my passwords and delinking my account i start the game back up and im level 1. im upset and hurt i never cheated, play the game fair, grind and put so many hours in the game for this to happen. This was the message i sent to activision regarding my account. after putting money into the game to have my progression wiped away, i feel the support i have received (which was nothing) is unacceptable from a billion dollar company . I have sent over 30 emails or customer follow backs over the past days and nothing.

  Business Response

  Date: 10/27/2023

  Hello *******,

  Please take into consideration that your game progress is tied to your Activision account, not the platforms themselves. When you linked your platforms to a different Activision account, it essentially created a new profile, which is why your level is now at 1. To recover your previous game progress, you'll need to be linked to the Activision account where it was originally saved

  Kind Regards,
  Activision Player Support
  ^DS

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing warzone and when I tried to start a game after my previous game it said I had been temporarily banned for a week Ive tried to contact activision and I get nothing. Ive linked the replies and they cant tell me why I got banned. I know it couldnt have been for cheating because I dont cheat. I dont even know how to hack I play on ps5. I have so much money into my activision account I even preordered the vault edition of mw3 and now with 30 course left on my temporary ban they email me saying that Im permanently banned.

  Business Response

  Date: 10/27/2023

  Hello ******,
  
  Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks or even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards,
  Activision Player Support
  ^DS

• Initial Complaint

  Date:10/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/23, I recently got back into COD the past 3 days to play with my girlfriend and her coworkers. Me coming from games such as CS:GO, Overwatch, Rainbow 6 Siege, Apex, Fortnite and Valorant playing semi pro to with pros and have been a PC gamer since 2011, I am naturally good at games. I drop 10+ kills in every search and destroy and 100+ on shipment 24/7 due to the fact I am an entry frag/duelist/DPS, I am used to being dominant in games and sort of being an element of surprise and being confident I can run around freely and outgun anybody. With that being said, I understand if I get reported. A lot of people **** at video games and I so happen to be decent at them. Now, heres the problem. Their anticheat *****. I will admit, on MW2019, I used a skin changer which gave me ZERO ADVANTAGE, over anyone else. I was just broke and paid for a week long key that was 5 bucks, I was dumb but thats the ONLY time I ever used any software on COD. So why am I as a player that is playing legit, I literally stream with handcam, getting shadowbanned? That is taking away from my time, taking away from the money i used to play their f****** game. This aint the first time either.. Seems like im guilty until proven innocent, now im playing with people that they cannot play against either because they are actual cheaters or they are too good. Sick of this company and Ricochet, such a s*** anticheat this company ***** f****** d***

  Business Response

  Date: 10/27/2023

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20786470
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing cp points after the first blackcell and any free cp points after that. I contacted then several times and sent them all the info they needed and I keep getting no where which they did say they did finish the investigation and sent me 300 cp points which wasn't no where near what I was owed. I believe it was **** cp points but not sure the exact number. Thr way for them to figure it out was to add up the points awarded from the first black cell bundle and any free cp points from then on! I get no where and im asked the same thing over and over because I get a new agent every time please help thanks.

  Business Response

  Date: 10/27/2023

  Hello *******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel in order to work on this issue with the missing COD Points.
  
  Here are the steps to create a support ticket:
  -Go to: *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login.
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home."
  -Go to "Support options" in the dropdown menu.
  -Select the game you need assistance with.
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Best regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20786299
  
  I am rejecting this response because:
  I've already done this like 5 times and nothing happens I can send the last case number 30240193
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/05/2023

  Hello *******, 
  
  It is important that you create a case using the official channel, as they are the ones who have the means to guide you and help you in a better way with your situation. In this case, please go to ********************************************************** and follow the on-screen steps in order to create a case from the affected account.
  
  Note that you do not need access to your account or email in order to create a case with these steps. If you have any problems responding to your case by email, please use the Comments section of your case in My Cases.
  
  Once you have created your support ticket, please send us the ticket number so we can expedite the case.
  
  Best Regards,
  Activision Support 
  ***

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard has banned my Overwatch accounts for no reason. The main account is ***************** and the second account is ****************** I didn't cheat since I'm mainly a mercy player and it doesn't require much aiming skills. I also didn't type or say something improper in the typing and the voice channel since I always mute all when I'm playing the game for like about 3 years. My main account and my second account got banned at the same time, so I'm guessing that it may detect some IP changes, but actually, I have two laptops, one is in my home and one is in my boyfriend's home. So sometimes I will use the laptop in my home and sometimes the laptop in my boyfriend's home. I've also spent lots of money on it, I have bought skins of every overwatch league team for mercy. I will not cheat or say bad words to others at the risk of being banned. I also definitely do not smurf because my main account is in Grandmaster 1 and sometimes top 500 and my second account is in Master 2 and I'm working on upranking it.

  Business Response

  Date: 10/27/2023

  Hello Huazhang,
  
  You have filed this complaint under Activision's name. I'm afraid that this is going to be looked into by Blizzard directly. We would recommend you to get in contact with them. Here is the link to do so: *********************************. Otherwise, you'll need to create a new BBB case under Blizzard Entertainment Inc.
  
  Kind Regards,
  Activision Player Support
  ^DS

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing in a game when i get mass reported spammed and then my account is under review, i payed $60 for this to happen? I cannot even find a match to play. I am very dissapointed in this. i would like for you guys to remove this ban and place sometime of thing on my account so it doesnt happen, I am geniuly a good player and people are salty when i kill them and mass report me.Please fix this for me -****

  Business Response

  Date: 10/27/2023

  Hello *******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, PSN ID, full Battletag or Steam Username.(Name#****)?
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  All platforms you have linked to your Activision account.
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  Activision Player Support
  ^DS