Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The email associated with my account was deleted because it was compromised so I dont have access anymore to said email. It is ridiculous to deny access to an account because of not being able to verify an old email and I have opened multiple cases stating that I can prove ownership and they have completely pushed me to the side essentially saying too bad. So now because of this negligence my information associated with the account is now at risk of being compromised because of the email being compromised in a scam because of their refusal to accept any other form of security verification.

  Business Response

  Date: 07/16/2023

  Hello there,
   
  In this case, you'll need to create a support ticket using Activision's official support channel.
   
  Here are the steps to create a support ticket: 
   
  -Go to:  *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login. 
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home." 
  -Go to "Support options" in the dropdown menu. 
  -Select the game you need assistance with. 
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
   
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
   
  Once you create your support ticket please send us the ticket number so we can expedite the case.
   
  Best regards,
  Activision Player Support,
  ^DA.
  
  

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20325488
  
  I am rejecting this response because:
  
  I have already tried that twice and both times the staff closed the cases without giving me a fair chance to respond. That is what the screenshots from the first message showed. The account username is ************** and I was ready to show various other methods of proving my ownership of the account but unfortunately I was not given a fair chance to do so. This is a serious problem because the type of scam said email was compromised in involved money and I had to delete the email because the scammer had already seen it so what Im saying is if Im unable to change the email on my account then not only is my activision account at risk of being compromised but so is my Xbox live profile since it is linked to it. Hope you understand all of this.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/19/2023

  Hello *****,
  
  In this case, in order to help you with the change, we need you to create the case, once you do it, send us the case number.
  
  Best regards, 
  Activision Player Support
  ^DM.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20325488
  
  I am rejecting this response because:
  I have opened numerous cases/support tickets and every single one of them was closed down with the same copy and paste reply of because you cant access the email we cant help you without giving me any fair chance to answer back. I have even spoken to a ********* support employee and they have told me that once a live.com email is deleted it cannot be recovered so it has to be changed on your end. It isnt right at all to essentially lock somebodys account settings because they had to delete the address associated with it because a scammer had seen the address. 
  Sincerely,
  
  *************************

  Business Response

  Date: 09/21/2023

  Hi *****,
  

  In that case, can you send me the case number, please?
  
  Best Regards,
  Activision Player Support
  ^DM.

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20325488
  
  I am rejecting this response because:
  I do not have a current case however I do have the numbers from the ones that were repeatedly closed. They are:

  1) 29738084

  2) 29724420

  3) 29724208

  4) 29717779

  Sincerely,
  
  *************************

  Business Response

  Date: 10/05/2023

  Hello there *****,
  
  Thanks for your response. We understand your situation here and I'm really sorry to hear that you are having difficulties trying to change the account details.
  
  After checking this situation with Activision player support, we are unable to verify your ownership of this Activision account because you don't have access to the email address associated with it. Due to privacy and security concerns, only verified account owners can request changes to account details.
  
  Note that you can still play our games and access your Activision account with your currently linked accounts. To log in to your account, go to the ******************** account login page: *************************************************************, select a linked account type, and then log in to your linked account.
  
  Appreciate your understanding in this matter. 
  
  Kind regards, 
  Activision Support Team
  ^RQ. 
  

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB I have got spam UNDER REVIEWS in MWII on my Activision account this is not normal . I'm a normal player I just want to enjoy this game. I think I'm in black list ,so they killing me inside. And Activision they give streamers in twitch stream proof (white list). Please BBB help me to fix my problem. I think with your help my problem will be fixed.i have kept getting the Under Review thing in my account like 6 times in 3 weeks under review means that you can't play online until they check ur account if ur using 3rd softwares.the problem is that i can't play because every time my under review is done i play for 2h then they give me another under review i payed for this game and i can't play it because they always give me the " Under Review Status"my acitvison id is : *******#******* i hope you guys fix my problem you are my last hope.

  Business Response

  Date: 07/16/2023

  Hello there,
   
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,
  Activision Player Support,
  ^DA.
  
  

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20325440
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  my account have been reviewed like 7 times and u guys didn't find anything illegal there so why always when i play i get account reviewed?

  Business Response

  Date: 08/19/2023

  Hi Turki,
  
  Please keep in mind that we don't have the reason for your account been placed under review, also, we are unable to provide a time frame or revert this, for now, you have to wait until the review is lifted on your account.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Best regards.
  Activision Player Support
  ^DM.

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB from the begging of this game (MWII) I have got spam UNDER REVIEWS in MWII on my Activision account this is not normal and fair . I'm a normal player I just want to enjoy in this game. I think I'm in black list ,so they killing me inside. And Activision they give streamers in twitch stream proof (white list).I am now not in UNDER REVIEW but if I play no more than 2 games and if I have got some reports I will get UNDER REVIEWS immediately.I think with your help my problem will be fixed So please BBB help me to fix my problem.

  Business Response

  Date: 07/16/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
   
  1. All platforms you have linked to your Activision account.
  2. Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  3. Your Full Activision ID (name#*******? 
   
  Kind Regards.
  Activision Player Support,
  ^DA.
  
  

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Yesterday I went on call of duty mw2 to find out I've been permanently banned with no explanation anywhere to be seen. I filled an appeal but because I have nonidea why I.coupdky really speak on it. I go on.there with mates to better my mental health Friday and Saturdays ****** now unable to help myself. They replied and said I've been banned for unauthorised software and game data manipulation. Like.what the h*** is that. I've spent hard earned money on this game and countless hours for progress and to better my mental. They haven't gave me any chance to speak about it I can't appeal again and cannot contact them in anyway. I think it's disgusting because I haven't done.anything and deserve more. I want them to refund me for all I've spent or unban me but can't contact them

  Business Response

  Date: 07/16/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
   
  1. All platforms you have linked to your Activision account.
  2. Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  3. Your Full Activision ID (name#*******? 

  Please confirm for me all the plaforms you have linked to your account in the past
   
  Kind Regards.
  Activision Player Support,
  ^DA.
  

  
  

  Customer Answer

  Date: 07/16/2023

  Thank you for getting a response from them.

  Psn - waitdaddiechilll 

  Call of duty ID - ***************************#*******

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shadow banned after their anti-cheat incorrectly flagged the ** Omen RGB Keyboard Lighting Controller that is installed by default on all new ** Omen gaming laptops and desktops. After running Call of Duty Modern Warfare II and playing one single game, I am unable to join any lobbies and have to wait over an hour only to never be connected. If you can get into a lobby all, the other players are using hacking tools and cheats or AI driven bots. I have a **** K/D in multiplayer and a **** K/D in Warzone there is no possible logical way at all in any capacity that I'm making a concerted effort at cheating to win games. I have received no information informing me of any transgression or breaking of the **** in regards to behavior, sportsmanship, cheating, or violations of the code of conduct. I have received no communication in regards to anything at all. I've paid for skins and blueprints and now things I've paid for I can no longer use. I can't spend time with friends and family from different corners of the globe anymore.

  Business Response

  Date: 07/16/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
   
  1. All platforms you have linked to your Activision account.
  2. Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  3. Your Full Activision ID (name#*******? 
   
  Kind Regards.
  Activision Player Support,
  ^DA.
  
  

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activision has been shadow banning players who are suspected of cheating when they havent been cheating at all and its causing them to not be able to play their game. My activision account is ************#******* and I would like my account reviewed.

  Business Response

  Date: 07/16/2023

  Hello there,
   
  Even thought we are not familiar with the term, We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,
  Activision Player Support,
  ^DA.
  
  

• Initial Complaint

  Date:07/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , i have a shadow ban and i didn't do anything wrong , I understand your efforts to try to combat hackers, but I did nothing that violates the laws, and I love this game, as it is my daily routine, but unfortunately, you put me under review, and I hope that this tragic situation ends, thanks.

  Business Response

  Date: 07/15/2023

  Hello ***********,
  
  I am afraid that we do not have knowledge of that term, but we have been informed by Activision that the account is under review. 
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found,everything will return back to normal.
  
  For more information on bans, please take a look at the following link: **********************************************************************************************.
  
  Kind Regards.
  Activision Player Support
  ^MZ

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20325198
  
  I am rejecting this response because:
  Thats not fair if i do nothing why did you put me under review?  And the part that saddens me is that they put me under review a spell for a long time, and I can't play during this period. Why, if you have a note on my account, show it and take the necessary decision, but don't make me like this because I hate the game only
  Sincerely,
  
  *****************************************

  Business Response

  Date: 08/19/2023

  Hello ***********,
  
  After checking your account information I can see that your account has no active enforcements at the moment. For more information about this procedure you can review **********************************************************************************************
  
  Kind Regards.
  Activision Player Support
  ^DM.

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2023, my warzone 2 account has been permanently suspended for the reason that I use improper software and data manipulation. At no time have I used any kind of hack or manipulated data. I would like you to review my case and give me an answer and/or solution, since I have invested money in the game. Until yesterday I played normally and the next day I found that surprise, the truth is that this causes me a lot of annoyance and discomfort since I have not violated the rules of the game.

  Business Response

  Date: 07/16/2023

  Hello there,
   
  Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
   
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
   
  Kind Regards.
  Activision Player Support,
  ^DA.
  
  

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20325185
  
  I am rejecting this response because:

  I am not satisfied with the answer since at no time have I used any hack or program that modifies something in the game, also they say that they have done an investigation in time and it has not been like that, since from one moment to another my account is suspended and they did not send me any message. So I hope for a quick solution.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/19/2023

  Hi there ****,
  
  Thanks for getting back to us. I hope this email finds you well.
  
  I'd like to let you know that these kinds of actions are taken by the enforcement team, and we, as BBB agents, don't handle further information as to why they are taken, nor do we have control over them. I'd recommend visiting the enforcement policy to get more details on this: **********************************************************************************************.
  
  Appreciate your understanding in this matter.
  
  Kind regards,
  Activision Support Team
  ^RQ.

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW2 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have been suspended and my progression suspended in game and all the things in it. and now they have been falsely shadowbanned me with no reason which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of in-game items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks

  Business Response

  Date: 07/16/2023

  Hello there,
   
  Even thought we are not familiar with the term, We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,
  Activision Player Support,
  ^DA.
  
  

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20325073
  
  I am rejecting this response because:
  
  Sincerely,
  
  Meshari Alothaymin

  Business Response

  Date: 08/19/2023

  Hi there Meshari,
  
  Thanks for getting back to us. I hope this email finds you well.
  
  I'd like to let you know that these kinds of actions are taken by the enforcement team, and we, as BBB agents, don't handle further information as to why they are taken, nor do we have control over them. I'd recommend visiting the enforcement policy to get more details on this: **********************************************************************************************.
  
  Appreciate your understanding in this matter.
  
  Kind regards,
  Activision Support Team
  ^RQ.

• Initial Complaint

  Date:07/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th of 2023 I received a shadowban on Modern Warfare II after being mass reported by the other team during a Search and Destroy match. I decided to wait out the week just to let the review process run it's course. The day after the shadowban was lifted (July 14th of 2023) I decided to play some since the new mid season shotgun was released. After four games I was disconnected mid match and checked my account status and found I was shadowbanned again within 24 hours after having my account review. Based off what I've read online there's no way to expedite this process. If there is I'd gladly give whatever I needed to prove my accounts legitimacy. What I'd like to know is what I could do to not be flagged as often. This is my third time and I'm really hoping there's something I could do to stop this from happening. Thank you for your time.

  Business Response

  Date: 07/16/2023

  Hello there,
   
  Even thought we are not familiar with the term, We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,
  Activision Player Support,
  ^DA.