Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with activation for mw2 is "in review" and i am currently only getting shadow ban lobbies or can't find a match at all. I don't use any cheating/hacking systems. The only possible third party thing that I don't know how to Turin off is razor synapse but I play on PC through battle net. I paid $75 for this game and I am at the point now where I can't even play it. I have not violated their policies yet I am stuck in review with no way to contact them. I they won't unshadow ban my account, I at least want a refund for this game. Additional: I have a razor keyboard and corsair mouse with a x2 ******* monitor setup. Outside of razor synapse, I have no other third party systems running while I would play.Activision ID- Safe#******* In game name- Safe10 # ************ Battle net- Safe10#****

  Business Response

  Date: 06/17/2023

  Hello *******,
  
  We're not aware of the term you're using. But we have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************. Im afraid that in-game purchases are final and due to this we are unable to process refund requests. Since we don't have the ability to take action toward this request, if you're looking for a refund for the game, I highly recommend you reach out to your retailer support to check if they could assist you with this:
  
  Blizzard: *********************************
  

  Please keep in mind that we don't have the reason for your account being placed under review. Also, we are unable to provide a time frame or revert this. For now, you have to wait until all the reviews are lifted on your account.

  We appreciate your comprehension.
  
  Kind Regards,
  Activision Support
  DR

  Customer Answer

  Date: 06/25/2023

   
  Complaint: 20197427
  
  I am rejecting this response because:

  It has been over two weeks and I am still under review. I am not using any third party services during the game to boost my play or anything similar. I am not cheating/hacking and I have been unable to find lobbies and play this $70 game because they have me stuck in this review. I can't find any information to get  in contact with them to appeal this since its not finalized or to expedite this process. If you reached back out to activation to possibly speed up my review then it would be appreciated. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/15/2023

  Hello there *******,
  
  Thanks for getting back to **. After checking your account information, I can see that your account has no active enforcements at the moment.
  
  In this case, you can always check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  In addition, we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed.
  
  For more information on bans, please see the Call of Duty Security & Enforcement Policy at **********************************************************************************************.
  
  Kind regards,
  Activision support team
  ^RQ
  

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully reported numerous times which led to me getting my account shadow banned in Warzone 2 on 6/8/23. A wrong fully accused player is unsually only banned for no more then a weeks time. It has been over a week now with no explanation why. There is no other way to get intouch with Activison. I play the game fair and spent a good ampount of money and time with this game and would only like to continue to enjoy it for what it is. This is a very frustrationg matter since I am only able to play with other people who are actually cheating. I would like to be un shadow banned asap please. It is only right since I am a fair gamer in this community. Activision account is Steamer#*******. Thank you.

  Business Response

  Date: 06/17/2023

  Hello *******,
  
  We're not aware of the term you're using, but we have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  We appreciate your comprehension.
  
  Kind Regards,
  Activision Support
  DR

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully shadow banned on call of duty MWII and am looking to get un shadow banned so I can play the game. My blizzard id is ttvHyperscal#**** I also have Logitech ghub running in the background.

  Business Response

  Date: 06/16/2023

  Hello *****,

  Good day. I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team. The only way to check if the review is completed is to occasionally check the game. You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************

  Regards,
  
  Activision Player Support
  ^MB

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am Seeking To Restore/Repair Or Provided Proof of My Violation With Activision Blizzard.I Have Reached Out Endlessly To Activision Support And No Reply Was Ever Given.Account Was Terminated On January 5th 2021 The Account Has Valued In $700 And 2000Hrs of Time Spent.I Request A Audience With Activision Blizzard Support

  Business Response

  Date: 06/16/2023

  Hello *******,
  
  Your account has been reviewed by Activision one more time, and they have determined that the ban will remain on the account. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not change. For more information on Activision's security and enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards,
  Activision Player Support
  ^MS.

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there. My activision account is stuck in an infinite shadowban loop. I have been shadowbanned over 38X times. I am unable to progess in the game or play a full day without being reshadowbanned for another 2-3 days and I cannot appeal the ban or contact them. There is nothing I can do about it. This company is stealing my money because as I am unable to play the game and access the content I paid for. On Warzone 2.0 I have spent over 200$ In game content and just paid 30$ yesterday on the new blackcell bundle. I cannot access the content I paid for. There is no way to get in contact with activision for the false shadowbans as I have emailed their support team with no response. I also stream full-time on Twitch and this is also affecting my streaming hours and rate of pay for the content I create. Please let me know if there is a way that I can prevent getting shadowbans in the future with as it is happening very frequently and affecting my streaming career. Here is any information that *** be needed. Activision Account Email Address - ************************** Activision ID - SEARFEARS#******* Steam Account - ********** Please let me know if there is any more information I need to provide and thank you for your time.

  Business Response

  Date: 06/16/2023

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^MS.

  Customer Answer

  Date: 06/17/2023

   
  Complaint: 20195472
  
  I am rejecting this response because: I cannot access the content I paid for. My concern is that when the under review status is lifted, I will be rebanned again and this process will be infinite. I cannot consistently play the game without getting put under review within a day. This has happened over thirty eight times and I cannot play or access the content I paid for. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/15/2023

  Hello there *****,
  
  Thanks for getting back to **. After checking your account information, I can see that your account has no active enforcements at the moment.
  
  In this case, you can always check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  In addition, we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed.
  
  For more information on bans, please see the Call of Duty Security & Enforcement Policy at **********************************************************************************************.
  
  Kind regards,
  Activision support team
  ^RQ
  

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant make a ban appeal to remove the restrictions on my account i dont even know how u hack on Xbox this is ridiculous

  Business Response

  Date: 06/16/2023

  Hello *******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review. Therefore, could you please send me the following when you get a chance?
  
  All platforms you have linked to your Activision account.
  Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and/or Steam ID.
  Your Full Activision ID (name#*******.
  Email associated with the Activision account.
  
  
  Kind Regards,
  Activision Support
  AB
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent hundreds of dollars in micro transactions through their game Call of Duty Warzone 2.0 and Modern Warfare 2.Recently was falsely banned from their game falsely. Ive reached out to multiple developers and support lines to amend the mistake. They refuse to reinstate my account. Ive never used anything that breaks their term of service and have a great standing with the company up till now. This false ban in their new game has caused all of my transactions to be invalid. I received no refunds for my transactions. They have taken my money and content. Im seeking my account to be reinstated. I have never cheated in any of their games. I also advertise their games and run my business on ******* buy playing their game.This ban has hurt my career and falsely labeled me as a cheater. I am willing to open a lawsuit for defamation if my account is not reinstated. User name is Rara#******* on their ******************** Id system.

  Business Response

  Date: 06/16/2023

  Hello ******,
  
  Regarding bans, before any action is taken, all bans are checked which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is a company policy that will not be changing. For more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account. Therefore, our position remains unchanged.
  
  Thank you for your comprehension on this matter.
  
  
  Kind Regards,
  Activision Support
  AB

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wrongfully banned from playing their game. The game of which is Call Of Duty Modern Warfare 2. I was not cheating at all and am confused on why I was banned. I love their game and the community and would like to see this resolved. My info is as followed Battle.net ID - ************#**** In game ID - Heisenberg#*******

  Business Response

  Date: 06/16/2023

  Hi there ******,
  
  Thanks for contacting us. In this case, please check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  In addition, we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **********************************************************************************************.
  
  Kind regards,
  Activision support team 
  RQ.

  Customer Answer

  Date: 06/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wrongfully shadowbanned multiple times with absolutely no account violations. No hacks, cheats, unlocks. This is extremely frustrating as a streamer/content creator who mains call of duty modern warfare 2, especially with the amount of money I have spent on this game and being an average player. Innocent players being forced into the same category of actual cheaters is not okay. I just want to be able to play the game.

  Business Response

  Date: 06/16/2023

  Hello ******,
  
  Thanks for reaching us out. In this case, we are unaware of the term that you are using, but we have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind regards,
  Activision support team
  RQ.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20194650
  
  I am rejecting this response because: I was literally under review the whole week before I made this complaint. Activision lifted the review with no infractions detected and then I got to play 4 games and got hit with another review. The system is broken and is forcing innocent players to be under review and play in high ping with no way of finding matches because you are forced into lobbies with other accounts under review. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/15/2023

  Hi there ******,
  
  Thanks for reaching us out. I hope this email finds you well.
  
  I'd like to let you know that these kinds of actions are taken by the enforcement team, and we, as BBB agents, don't handle further information as to why they are taken, nor do we have control over them. I'd recommend visiting the enforcement policy to get more details on this: **********************************************************************************************.
  
  Appreciate your understanding in this matter.
  
  Kind regards,
  Activision support team
  RQ.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my activison account has been getting false reported and i have been getting put under review for the past 3 months. I have spent over ****+ hours on warzone and spent alot of money. I cant play on my account for even a couple games before someone false reports and spam reports me in the game and then it gets put under review. I always get put under review and they review it and i alwyas get cleared . Then couple days later , i get cleared , i play a little and have a good game and i get false reported and my account get put on review again. I have friends that are "content creators" and they have reached out and has had there account fixed and cleared. I think my account may be flagged or something in that resort. I just need to be cleared and not be in this loop. It only takes one person to report me and i get put under review with no question. It always gets cleared so i dont understand why i cant stay cleared. Please help me with my account.

  Business Response

  Date: 06/16/2023

  Hello ********,

  Good day. In order for us to determine the current status of your account, kindly provide the following information below.
  

  Activision ID (complete with # and numbers):
  Activision Email:
  

  We look forward to your response.

  Regards,

  Activision Player Support.
  ^MB