Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Activision Account is shadowbanned please I need Activision to review my account and unban please.

  Business Response

  Date: 06/10/2023

  Hi **********,
  
  We apologize for the frustration you're experiencing. To better assist you, please provide us with the full Activision ID and email of the affected account. We'll look into this further once you provide the information. Thank you for your time and patience in this matter.
  
  Kind regards,
  Activision Player Support
  ^CA

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been shadow banned since 6/2/2023 or 6/3/2023 and don't understand why. I have not cheated, used voice coms (so I know its not a communication issue), or have not participated in any wrongful activities. Cheating ruins the game for me and I don't understand why I have been banned. I have been playing COD since before multiplayer has been a thing, I have never had an issue with anything until this year. I just don't understand why I cannot contact anyone in regards to this issue. It stops me from playing ranked when I'm diamond, stops me from playing warzone, and stops me from being able to progress towards challenges. I'm infuriated as I have lost the ability to play on my account, that I didn't just buy the game on one platform, but on two since I just got a PC.

  Business Response

  Date: 06/06/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
   
  ?All platforms you have linked to your Activision account.
  ?Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  ?Your Full Activision ID (name#*******? 
   
  Kind Regards.
  ^DA.
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* has suddenly decided that they are allowed to ban accounts of non cheating players without any response or any support options. This is now the third time I have been illegitimately "shadow-banned" as it is called where my account is put under review by activision for prolonged periods of time. Prior to my third ban, every other respective ban was resolved and reviewed as I am neither cheating nor have I ever violated Activison-Blizzards **** or Privacy Policy. *********, however, has violated their own agreements both in this case and countless others. All i want is for my account to get removed from review and for this to stop happening to my account. This is ridiculous as Activison not only bans you and puts you under review, but they refuse to give you a timeline and then refuse to be contacting in any manner. They have removed support phone nubmers, support emails, all in an attempt to ignore their own paying customers. This is illegal in every way imaginable. What I want is for my account to be unbanned and never to be banned again unless there is some real substantial proof that I have been cheating and not just your system being blatantly abused.

  Business Response

  Date: 06/06/2023

  Hello there,
   
  We have been informed that your account is under review, for more information, take a look at the following link: **********************
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,

  ^DA.
  

  
  

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20146039
  
  I am rejecting this response because: I have been "shadow" banned numerous times and each time I am found not guilty of cheating, boosting or anything that can result in me reaching a ban for breaking game rules. I cannot enjoy the hundreds of dollars I have spent to play this game including in game content and the game itself. I am getting spam/mass reported for putting time and effort into this game to be the best I can be and just because I "kill" someone in game that is not of my skill level doesn't mean I should be punished to shadow lobbies where Activision sends the real hackers and cheaters. I stream my games on twitch as "orkakills" and it is more than obvious I am not cheating in any way whatsoever. I do not want to be shadow banned any longer for being decent at this game. I know big streamers and content creators such as *****, Swag, ****** and many others who never get shadow banned or banned and get reported numerous times a session. I am sick of being forced to play against cheaters when I have done NOTHING against the company's Policy. Mass reporting needs to stop because people are so toxic that when they lose the game the better player(s) get reported because they know as long as all of them spam report the better player(s) will get kicked from the game and put in shadow lobbies while the company reviews the allegations. I personally want it to stop or I would like to be reimbursed the entirety of my money I have spent in the store because it is frustrating and almost unplayable in shadow lobbies, so I can go forth and no longer play this game. Its wrong and if further action be required I will reach out to a lawyer because I never break any rules regarding the game call of duty to receive a review on my account. I was shadowed for 7 days this last time and only 3 days of being clear I received another shadow ban.

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/22/2023

  Hello ******,
  
  I am afraid that we do not have knowledge of that term but we have been informed by Activision that the account is under review. 
  
  Please keep in mind that we don't have the reason for your account been placed under review, also,we are unable to provide a timeframe or revert this, for now, you have to wait until the review is lifted on your account.
  
  Regarding refunds,I'm afraid that Activision's in-game purchases are final and unfortunately, we are unable to process refund requests, due to this, no action can be taken towards this request.
  
  Kind Regards.
  Activision Player Support
  ^MZ

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* has suddenly decided that they are allowed to ban accounts of non cheating players without any response or any support options. This is now the third time I have been illegitimately "shadow-banned" as it is called where my account is put under review by activision for prolonged periods of time. Prior to my third ban, every other respective ban was resolved and reviewed as I am neither cheating nor have I ever violated Activison-Blizzards **** or Privacy Policy. *********, however, has violated their own agreements both in this case and countless others. All i want is for my account to get removed from review and for this to stop happening to my account. This is ridiculous as Activison not only bans you and puts you under review, but they refuse to give you a timeline and then refuse to be contacting in any manner. They have removed support phone nubmers, support emails, all in an attempt to ignore their own paying customers. This is illegal in every way imaginable. What I want is for my account to be unbanned and never to be banned again unless there is some real substantial proof that I have been cheating and not just your system being blatantly abused.

  Business Response

  Date: 06/06/2023

  Hello *****,
   
  Regarding bans, before any action is taken all bans are checked which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing, for more information on Activision's Security & Enforcement policy, please refer to this article: **********************.
   
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account, therefore, our position remains unchanged.
   
  Kind Regards.
  ^DA

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* has suddenly decided that they are allowed to ban accounts of non cheating players without any response or any support options. This is now the third time I have been illegitimately "shadow-banned" as it is called where my account is put under review by activision for prolonged periods of time. Prior to my third ban, every other respective ban was resolved and reviewed as I am neither cheating nor have I ever violated Activison-Blizzards **** or Privacy Policy. *********, however, has violated their own agreements both in this case and countless others. All i want is for my account to get removed from review and for this to stop happening to my account. This is ridiculous as Activison not only bans you and puts you under review, but they refuse to give you a timeline and then refuse to be contacting in any manner. They have removed support phone nubmers, support emails, all in an attempt to ignore their own paying customers. This is illegal in every way imaginable. What I want is for my account to be unbanned and never to be banned again unless there is some real substantial proof that I have been cheating and not just your system being blatantly abused.

  Business Response

  Date: 06/06/2023

  Hi *****,
   
  After checking our system I can see that we have already provided the information regarding your issue on your case:20145998.
   
  Kind Regards,
  ^DA. 
  
  

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20145996
  
  I am rejecting this response because: I just checked the ban appeal website, checked under my Activision idea and the email I have registered under the account: ************************* and I have received no action. The account remains "under review" and has not received any such status clear. I paid for your services and you continually ban with falsely with 0 proof, proof you will never have because I have never cheated in my life. My accounts username is: Landbus#*******
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/22/2023

  Hello *****,
  
  We have been informed that your account has no active enforcements at the moment.
  
  Kind Regards.
  Activision Player Support
  ^MZ

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting shadow banned, *** made a fresh account and i still got shadowed after playing one match of dmz. i havent done anything wrong so im not sure why im shadowed.

  Business Response

  Date: 06/06/2023

  Hello *****,

  Good day. Upon checking your account, I was able to determine that there are no longer signs of your account being under review. However, I would recommend visiting our Security and Enforcement policy for things to avoid in the future: **********************************************************************************************
  
  I hope the information that we provided is clear and sufficient.
  
  Regards,
  
  Activision Player Support
  ^MB

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20145128
  
  I am rejecting this response because: my shadowban wasnt lifted on my account because i never gave them details. I recent bought the game on a new account it got shadowbanned after 1 game and now its perm banned.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/22/2023

  Hello *****,
  
  After checking your account information I can see that your account has no active enforcements at the moment on Modern Warfare II. For more information about this procedure you can review **********************************************************************************************.
  
  Regarding your other account, some bans might be appealed, you can find out if you are eligible for an appeal by filling out the following form: ***************************************************.
  
  Kind Regards,
  Activision Player Support
  ^MS.

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All i want is help with my account ive been trying to switch to pc but i cant get my account to cross over. I'd really just like to speak with someone an actual employee of activision so that i can better explain my issue.

  Business Response

  Date: 06/06/2023

  Hello *******,

  Good day. I understand that you wish to speak with someone to address the issue that you're experiencing. From what I understand, you wish to have your progression to cross over your PC. If that would be the case, all you need to do is link your BattleNet or Steam account to the ******************** account where your progression is. I would like to set your expectations that your account progression is saved on your Activision account and not on the platform you're currently playing on. If ever your BattleNet account or Steam account is currently linked to a different Activision account, then you need to unlink it from that account first then link it to your original Activision account.

  I hope the information that we provided is clear and sufficient.

  Regards,

  Activision Player Support
  ^MB

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20145016
  
  I am rejecting this response because: I am not inept that's what I've been trying to do. My whole thing is that I'm trying to unlink the account and all I'm trying to get is a verification email which it never sends me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/22/2023

  Hello *******,
  
  In order to continue with this error, can you try the following steps on your device and browser an try again?
  
  Clear cache and cookies on your browser.
  Clear cookies for profile.callofduty.comand.
  If the issue persists, try to use an incognito page.
  Try to use a different device.
  Check your blocked contacts list, and ensure no Call of Duty/ATVI domains are on this list.
  Whitelist: ************************************
  Check your Spam folder.
  Try to log in from *************************** and *****************************************.
  You can also try using different browsers such as Chrome, Opera, Firefox, Safari, etc.
  If possible, try switching networks such as mobile data.
  Reset your password on the Activision account.
  
  If this do not work can you share the following information?
  
  What platform are you using to play the game?
  Your full Xbox gamertag, full PSN ID, Steam ID, or your full battletag (Name#****)?
  Your full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well.)
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^MS.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got kicked out of a game of resurgence on 2 June, 2023. I tried playing afterwards and it was taking forever to get into lobbies and when I did get in there were mostly cheaters in the lobby. I checked the support.activision.com and found out my account is under review. This is the second time it has happened to me in a month! I'm assuming I'm getting shadow banned because people are rage reporting me for killing them. I'm not disrespectful in the game, I don't use cheats, and I HAVE PAID REAL MONEY for this experience. Can someone please explain to me what is happening that is getting me shadow banned???

  Business Response

  Date: 06/06/2023

  Hello *****,

  Good day. Upon checking your account, I was able to determine that there are no longer signs of your account being under review. However, I would recommend visiting our Security and Enforcement policy for things to avoid in the future: **********************************************************************************************
  
  I hope the information that we provided is clear and sufficient.
  
  Regards,
  
  Activision Player Support
  ^MB
  

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wrongfully shadow banned by your horrible anti cheat software on modern warfare 2 simply because Im too good and kids just spam report me please fix your horrible game

  Business Response

  Date: 06/06/2023

  Hello *****,

  Good day. Upon checking your account, I was able to determine that there are no longer signs of your account being under review. However, I would recommend visiting our Security and Enforcement policy for things to avoid in the future: **********************************************************************************************
  
  I hope the information that we provided is clear and sufficient.
  
  Regards,
  
  Activision Player Support
  ^MB

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I just had a question about warzone 2.0 regarding remapping softwares. Are they okay to use? I dont see anything in the tos that says anything about them. Thanks

  Business Response

  Date: 06/06/2023

  Hello Shaye,

  Good day. I would like to set your expectatations that using any unauthorized 3rd party software is prohibitted and may cause potenial breach to our Security and Enforcement policy. Should you wish to perform such actions, you may use the in-game settings to re-map your keys. For more information, you mayn visit this link: **********************************************************************************************

  I hope the information that we provided is clear and sufficient.

  Regards,

  Activision Player Support
  ^MB