Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have never cheated, have never wanted to cheat, have not been able to play past 2 games purchased and have not received a refund. Filed a complaint with the company and still no resolution. Have not been able to play online with *********** brothers since ban.

  Business Response

  Date: 11/02/2024

  Hello ******,

  We understand that you have concern regarding your account. For us to further investigate, may we ask for the following account information that you are referring to?
  
  Activision ID:
  Email address:
  
  Looking forward to your response.
  
  Thanks,
  
  Activision Support
  ^RN

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted multiple tickets to Activision to have a hacked account either recovered or removed from my ********* account so I could create a new one and continue playing. I have not heard back a single time from the company and I find myself still spending money with them. I lost access to my account years ago and filed an original ticket roughly around 2020. I never heard back from them and eventually just deleted the games. I recently purchase the new black ops 6 and found the hacked account still linked to my Xbox account. Because I do not have access to log in I cannot remove it. I have filed two more tickets with Activision to either have my original account recovered or removed from my Xbox account. I have given them the requested 2 days and not heard anything back from anyone. The Activision account #: *******

  Business Response

  Date: 11/01/2024

  Hi *****,

  We understand that you are having issues with your compromised account. Knowing this, we checked your account, and it seems that you have already sent us an Account Recovery ticket.

  We would like to inform you that your Account Recovery ticket is already being investigated by the Account Recovery team. Please expect and email from them and kindly respond to them to provide the information they are requesting.

  As of the moment, as we have an ongoing case investigation, what we can only do is to wait for the Account Recovery ticket's result.

  Thank you for contacting us.
  
  Activision Support
  ^ER

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned from alot of Call Of Duty games. I sent an appeal and still didnt get unbanned. My account was hacked and an battlenet account linked(which is not mine). I have added the response I received back from them and my second appeal. Please help

  Business Response

  Date: 11/02/2024

  Hi *****, 

  We understand this is important to you. Upon checking, it appears that your Activision account has been restored. I recommend restarting the game to make sure you get the latest updates.
  
  If you are still experiencing an issue, please visit Activision Support at ************************************************ to submit a support ticket so we can investigate further. Otherwise, feel free to close out this case with the BBB if your issue is resolved.
  
  We also recommend you review the following link as it has some tips to help keep your account secure: **************************************************************************************************.
  
  Thank you,
  
  Activision Support
  ^EB

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been playing cod since i was young but just up until recently have i not had as much fun for reason number 1 being: I get "limited matchmaking" also known as a shadowban every year a new Call Of Duty has come out since Mordern Warfare 2019, i do not cheat, abuse glitches or even script like a lot of people do and im penalized by the reporting system in the game because people do not like how good i am and they continnue to report me to try and get me shadowbanned. i could go into more detail but activision already knows its a issue yet for account thats played for years and have a high trust factor i am still being targeted. i just want to play the game normally with my friends and not have to be penalized for being good at the game. reason 2. The support system *****. i have had a support ticket open for this for 6 days, the new Call of Duty just released and i am already shadowbanned on it, i havent even gotten to play the game because of this terrible system they have.

  Business Response

  Date: 11/02/2024

  Hello *****,

  We understand that you have concern regarding on your account. After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  You can check our Security & Enforcement policy for more information regarding this **********************************************************************************************.
  
  If you ever need further help, please don't hesitate to contact us using this link ************************************************, we will be more than glad to assist you.
  
  Thank you,
  
  Activision Support
  ^RN

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im unable to unlink my accounts from ******************** due to an "enforcement".unable to contact Activision as there isnt an option to.spent money on something i cannot refund All i want from activision is to unlink my playstation and xbox accounts from my ******************** account

  Business Response

  Date: 11/01/2024

  Hello ******,
  
  I understand your concern that you can't unlink the platform due to enforcement. Please be advised that we are unable to proceed with the unlinking as our system will not allow us to make any changes on the account due to security reasons.
  
  We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the ban will not be released in order help maintain the integrity and security of the game, this is company policy that will not be changing.
  
  Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcements on your account.
  
  For more information in regards to the enforcement policies, please visit: **********************************************************************************************.
  
  Thanks,
  
  Activision Support
  ^JT

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing thiscomplaint in regards to (Case Number *********) because your support system has failed me. I have sent 8 emails, and have gotten automated responses, or outdated suggestions. A while back my email got hacked, and I lost access to all of my accounts associated with this email. After creating a new email and changing passwords on all of my accounts, it appears I forgot about my activision or ********** account. When I loaded up an activision game for the first time in several years, I have come to find I am banned on multiple call of duties, including black ops 6 and others I have never owned or played in my life. I have an unknown username on my ********** account that is linked with my activision, so I believe this is the problem/why I was banned. I tried to remove it, but it says it cannot be removed. The email is still the same as my actual ********** account "************#****", but is under the name "Ace#******". My ban appeal was rejected, which makes no sense to me because I have never hacked, cheated, or even been rude online in a cod game EVER. The lack of customer service, not to mention the money I wasted on the new BO6 game is unbelievable. Do better and sort this out.

  Business Response

  Date: 11/02/2024

  Hello *****,
  
  Good day. We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the ban will not be released in order help maintain the integrity and security of the game, this is company policy that will not be changing.
  
  Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcements on your account.
  
  For more information in regard to the enforcement policies, please visit: **********************************************************************************************
  
  Kind regards,
  
  Activision Support
  ^JR

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased almost all prior Call of Duty games over the years, which stopped with the release of Modern Warfare 3 (2023) because the formerly perfectly functioning game on my PC (Modern Warfare 2) was basically broken overnight with an update to an unplayable state. Their new game, Black Ops 6, I decided to download and install through Xbox Game Pass for PC to give it a try, and the game will not even boot to the main menu. This company has released a video game that will not even begin to load, which retails for 70 USD. I have tried all avenues of fixing this technical problem on my end, I have reinstalled windows system components, clean booted, reinstalled the game, tweaked permissions, added antivirus exclusions, uninstalled other software I relied on, ran antivirus scans, restarted my Windows registry file, gone through crash logs, I have gained more general purpose IT knowledge just trying to get this game to load ONCE than I have needed to with any other program or game in the last 8 years. Activision, one of the most lucrative gaming publishers on the planet, does not even offer a live support chat feature to send my crash logs to and receive any convenient or valuable solutions. Every support forum post reiterates to try the solutions above I have already attempted multiple times. Every other game I have installed, every intensive program and plugin runs flawlessly on my PC, and if I were to hit any GPU bottleneck it would at least occur in-game and just result in a stutter. This product that is being sold is not only seemingly unfinished but unoptimized to the point that it can not even load when there is infinitely smaller studios with less resources able to release games and applications that work flawlessly AND have genuine support if not. Call of Duty Black Ops 6 on PC is a product that is being sold at a premium price point for the market while not providing me with any use whatsoever. Also I paid 60 bucks for MW2 and it was broken with an update.

  Business Response

  Date: 11/02/2024

  Hi ******,

  I understand your concern. We would love to help you out with troubleshooting your game. Please submit a new support ticket(*****************************************) and include your BBB Complaint ID for our reference. Also, for refund-related request, I'd recommend you contact the retailer or store where you purchased the game for their refund policies, and further assistance.

  Thanks,

  Activision Support
  ^MS

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't played Cod in over 2 years, and when I go to play again, my account was permanently banned, after appealing it, I was denied appeal and seen that there was a unknown ********** account on my profile. I am not able to remove it. I don't understand why my account was banned but I don't believe it was right. I want to get the unknown ********** removed from my account and properly unbanned and my issues fixed. My steam account is also connected to another activation account that is not mine, I would also need that to be fixed.

  Business Response

  Date: 11/02/2024

  Hello ****,

  We understand that you have concern regarding on your account. We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the enforcement will not be released in order to help maintain the integrity and security of the game. This is company policy that will not change.
  
  Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcement on your account.
  
  For more information regarding the enforcement policies, please visit: **********************************************************************************************
  
  If you ever need further help, please don't hesitate to contact us using this link ************************************************, we will be more than glad to assist you.
  
  Thank you,
  
  Activision Support
  ^RN

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22498453
  
  I am rejecting this response because: the rest of my situation was not listens too. I was banned because of a hacked account and my attempt to get that banned fixed was not listen too. I dont understand why it cannot be fixed. If it cant, I want my account and any information to it deleted so that I can start fresh.
  
  Sincerely,
  **** ****

  Business Response

  Date: 11/08/2024

  Hi ****,

  Your frustration is understandable. Just for your awareness, enforcements are reviewed weeks or even months before Activision's Security and Enforcement team has verified that an account indeed committed a violation of Activision's Security and Enforcement Policy.
  
  Since the decision was made by Activision's Security and Enforcement team, the decision is final and I'm afraid we are unable to take further action. For more information in regards to the enforcement policies, please visit: **********************************************************************************************.
  
  Thank you for understanding. If you need further assistance, please contact Activision Support on their website: ************************************************.
  
  Take care,
  
  Activision Support
  ^EB

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I came home from purchasing Call of Duty Black Ops 6 from Gamestop. I spent $70 (before taxes) on the game. I came home and loaded the game in just to find out I am banned from the game. I have not played COD in weeks. They did not even any explanation as to why I am banned only that I am banned for 8760 hours, which translate to 365 days, 1 year. I have also found out that so many others are going through the exact game thing without reason or even answers.

  Business Response

  Date: 11/02/2024

  Hello Gabriella,

  Good day. We understand that you have concern regarding on your account. After looking into your account, it appears that the account has an active enforcement state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  You can check our Security & Enforcement policy for more information regarding this **********************************************************************************************.

  Kind regards,

  Activision Support
  ^JR

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22498405
  
  I am rejecting this response because: they will simply review what their AI has chosen to do and that is it. If I used swear words while playing I could understand a 30 day ban or whatever. But I am sure those infraction will be something severe like using inappropriate software that I do not even own just so my account wont be reinstated. If I felt I would receive a fair review I would be happy but I know I wouldnt. I hadnt played the game in 3 week prior to installing BO6 and no one from my home can access my account. So many others got banned for unknown reasons as well. You have people who love this game and support it so much who get banned just because someone reported them with a lie. And thats not fair, we spend our hard earned money to buy this game and the perks within the game just to be banned on lies.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 11/08/2024

  Hello Gabriella,
  
  I understand that the enforcement of the security policy can be frustrating.
  
  However, after a thorough investigation by the developer's security team, the decision regarding the enforcement on your account has been finalized. As mentioned in the previous email, the specifics of the enforcement cannot be disclosed due to security and policy reasons.
  
  Our policies are in place to ensure the fair and secure gameplay of all users. The decisions made during the enforcement review process are considered final, and neither our team nor Activision's Player Support can directly modify or lift any enforcements on an account.
  
  For a detailed understanding of the security and enforcement policy, I encourage you to review the official documentation available at: **********************************************************************************************.
  
  Thanks,
  Activision Support
  ^JT

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an activision account under the email *********************** and that email was wrong, I have no way of getting in contact to change the email on this account and unlink my accounts that are connected to it

  Business Response

  Date: 11/01/2024

  Hello *******,

  We understand your concern. In this case, please create a support ticket under the affected account for us to look further, using the official Activision Support channel:
  
  Follow these steps to create a ticket:
  -Go to: *****************************************.
  -Go to the login screen.
  -Enter your account credentials or your selected platform credentials.
  -Check the CAPTCHA box.
  -Proceed to login.
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home."
  -Go to "Support options" in the dropdown menu.
  -Select the game you need assistance with.
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
  
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket, please provide us with the ticket number so we can expedite the case.
  
  Thanks,
  
  Activision Support
  ^AV