Business ProfileforBunnin Chevrolet of Santa Paula

This complaint is intended to make the general public aware of the Bunnin Dealership policies and its overall treatment toward me with respect to my Chevy Volt. This car is affected by known car defects that are covered under warranty. In July, 2024, my 2017 Chevy Volt was found to have a defective EGR valve covered under the emissions warranty. The service department took 9 days to diagnose the problem and justified the delay on the basis of needing to rule out rodent damage that had been remedied the month prior. Ocatvio, the service manager, sounded like a recording the first week stating the technician was working on the car but still had not ruled out rat damage yet. On the 9th day after I begged for more information, Octavio informed me that there was no evidence of rat damage and my bill was zero. He said the new part needed- the EGR valve would be covered by Chevy but this part was on indefinite back order. There was nothing he could except to keep checking and letting me know what they discovered. The exchanges with the used car department were also disturbing. While the car was in for another problem in June (another story), I asked if they were interested in buying my car. I wanted 16K. They offered me 15K and assured me that they would buy it even if it was in the shop for warranty repair. The following month, I contacted them when the car was at dealer for the EGR valve replacement and asked if the offer was still good. I was unpleasantly told that it wasn’t. He said he could offer 14K and that too only after it was repaired or traded in. I have decided: No more GM cars for me. In summary the Bunnin dealership- Is very slow to diagnose defective parts under warranty, has poor communication between customer and mechanic, provides poor customer support and engages in unethical used car sales practices.