Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Redwood Credit Union has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRedwood Credit Union

            Credit Union

            Contact Information

            3033 Cleveland Ave Ste 100

            Santa Rosa, CA 95403-2126

            Visit Website
            (800) 479-7928

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a full service financial institution.

            Business Details

            Location of This Business
            3033 Cleveland Ave Ste 100, Santa Rosa, CA 95403-2126
            BBB File Opened:
            9/1/2000
            Years in Business:
            74
            Business Started:
            1/1/1950
            Business Started Locally:
            1/1/1950
            Business Incorporated:
            1/19/1950
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 459184 for this business, issued by Nationwide Mortgage Licensing System/NMLS

            These agencies may include:

            Nationwide Mortgage Licensing System/NMLS

            1129 20th Street, N.W., 9th Floor

            Washington DC 20036

            (855) 665-7123

            http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

            BBB records show a license number of 60793 for this business, issued by National Credit Union Administration

            These agencies may include:

            National Credit Union Administration

            1775 Duke Street

            Alexandria VA 22314-3428

            (703) 518-6300

            https://www.ncua.gov/Pages/default.aspx

            BBB records show a license number of 0D91054 for this business, issued by California Department of Insurance/CDI

            These agencies may include:

            California Department of Insurance/CDI

            300 Capitol Mall, Suite 1700

            Sacramento CA 95814

            (800) 927-4357

            http://www.insurance.ca.gov/

            Type of Entity:
            Corporation
            Number of Employees:
            270
            Business Management
            • Mr. Brett Martinez, CEO
            • Ms. Laura Jensen, Business Development Manager
            • Mr. Sal Medina, Sales & Service Manager
            Contact Information

            Principal

            • Ms. Laura Jensen, Business Development Manager
            Additional Contact Information

            Fax Numbers

            • (707) 541-2656
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I did an application for a car loan, with a cosigner well my cosigner at the last minute had a change of mind, I had contacted the business to withdraw only the cosigner if they couldn't do that then withdraw the whole application, witch they did not, not only that they went on a did an adverse action on my credit report 3 months after the application 3 months after i asked to withdrawl the application do to cosigner change of mind. Not only did they made my credit worse but never even ask if I had the cosigner write info on there. I make alot of mistakes but At least give me a opportunity to correct my mistakes nope they didn't. They went on and did everything i had ask them not to do.
            Read More
            Read 14 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tifany L

            11/22/2023

            Redwood credit union is prejudicial against those recieving social security income. I tried to get a credit increase on my credit card with them for 3k so I can use my card to pay a lawyers retainer fee for a divorice. I have proof I have 30k in savings and a credit score of 806 and have always paid my 1k credit card bills with them ontime in full. They denied a credit increase because I am on social security and not making enough even though they approved me for a 30k dollar car loan I choose not to use reciently. It makes no since. Now I have to go open a credit card with another lender and will most likely be moving all my money out of Redwood Credit Union

            Redwood Credit Union Response

            06/06/2024

            ******,Thank you for submitting this review and allowing us to assist. Our records indicate that your credit line increase was approved and you were able to make the requested payment. Should you need further assistance, please reach out to us at ************** or through our Live Chat option which is available on our website or through your digital banking. We appreciate your continued Membership and the opportunity to help.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.