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Find a Location

Rick's Machine Shop Engine Rebuilding & Parts has 1 locations, listed below.

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    Business ProfileforRick's Machine Shop Engine Rebuilding & Parts

    Rebuilt Engines

    Current Alerts For This Business

    Licensing:
    On 10/31/2017 BBB confirmed that Rick's Machine Shop Engine Rebuilding & Parts had not obtained a necessary license from Bureau of Automotive Repair. BBB encourages you to contact the following agency or agencies to confirm this information: - https://www.bar.ca.gov - 855-837-7985

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers engine rebuilding-auto repair.

    Business Details

    Location of This Business
    11448 Woodside Ave N, Santee, CA 92071
    BBB File Opened:
    5/1/1995
    Years in Business:
    38
    Business Started:
    12/18/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Sather Enterprises, Inc
    • Ricks Machine Shop Engine Rebuilding & Parts
    Business Management
    • Mr. Rick Sather, Owner
    Contact Information

    Principal

    • Mr. Rick Sather, Owner

    Customer Contact

    • Mr. Rick Sather, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    June 3, 2022:As I pulled up to my work I got out of my truck and saw my truck was leaking oil. I called **** at Ricks Machine Shop and told him the type of truck I have and described the issue. **** told me to bring it in. I paid the $150 to tow the truck to his shop. When I dropped it off, it only had an oil leak, zero other issues.Over the next 10 weeks I called Ricks Machine shop over 37 times to try to get information on the issue, a price or quote, timeline, anything. I never received a single incoming phone call from this shop or any of the mechanics. The only information I'd ever get from this shop was to "call back later today, call back tomorrow, the mechanic isn't in." One time I called and they told me they didn't have a mechanic that could work on my truck until next week. Another time I called they told me they confused me and my truck with another customer and had no idea what the status was on my truck. I showed up twice over the 10 weeks just to find the same mechanic working on my truck mentioned he really didnt know what he was doing and hated these trucks.After 10 weeks of myself asking dozens of times what work is being done and how much is this going to be, they finally tell me its finished. I never saw or signed anything that showed me the potential work or estimates / quote finished or hourly rate, nothing.August 12, 2022 I get dropped off at Ricks machine shop and they hit me with a bill of $2,756.80 They tell me now I have a check engine light on (which wasn't there before I dropped it off) and there is nothing they can do about it. They tried to charge me $300+ for 2 batteries that were fine when the truck was dropped off, they must have let them die. And they tell me I might need to bring it back in, that it was good enough to drive now. I ask what that means and that this truck is my daily driver. **** says it should be good."See only receipt attached. I can provide a call log that shows I didn't receive one call from them.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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