Raised Floors
Servpro of Santa CruzThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, This is a synopsis of the situation. Dec 2023 Contract signed. Work began 1/23 Sent 230 pictures of work history and have all texts and emails.I posted a similar note to the information below as a review online. Servpro called and offered to pay me an unspecificed amount of money to take it down. That was June 19th. I agreed to adjust but not remove. No response. Their lockbox is still on the home.- ******************* by Safeco and Liberty, which is why I used them.-6 months and $47,000 to complete plaster for roughly 1 room that had some water damage (no mold) from a leak, replacing flooring in three small rooms, new carpet in three small rooms and on stairs, and interior painting. Less than 1100 SF.-Started work in Jan 2024 and finished in June 2023. -Workers show up unannounced and at very embarrassing times. The Project Manager says work is complete when it's not. They wouldn't show up for weeks at a time. -The cuts to install the flooring are SO bad. Installed the flooring from the center out with large gaps, rough cuts.-They put on quarter rounds to cover gaps (without asking) around the trim that don't match the floor and left sharp unfinished edges.-The painters painted the windows shut. Took 3+ weeks to correct. -They said a lack of trucks were causingdelay. I live around the corner from where they store their trucks and I counted at least six trucks sitting there for months.-When I asked them to make this right they said they "comped" a portion of the work (3500). They said this was already done prior to my complaint, but there's no documentation/communication proving that. I've asked for it. I have verbal confirmation from the ***************** and Servpro that they would work together. They have not notified me that they've worked things out to finish the claim.Servpro puts a 1.5% interest fee on their contracts, so I feel like they're waiting so they can charge me more.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.