ComplaintsforSelma Auto Mall, Inc.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a **************************************** the Selma auto mall on 06/22/2024 I was deceived on the contract nor wasnt given a copy of the contract and also was lied to about the warranty that I had purchased through them and they also overcharged me on the dmv fees and was told that there was a mistake on there end and that they where going to send out a check but they didnt say the amount or any other information

  Business response

  08/23/2024

  The *** refund has been mailed to the customer and customer picked up a complete copy of all signed documents. 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car n the brakes didnt work right I took it once and they didnt fixed the brakes

  Business response

  04/15/2024

  In order to address the complaint, I would need additional information from the customer. What store was the vehicle purchased from or taken to for repair? 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Car has been giving us problem since we bought it. We had to take the car back for the same problem. And nothing is getting done.

  Business response

  02/13/2024

  Please provide the name of the business that the vehicle was purchased and/or service at. 

  Thank you 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came to Selma Hyundai to get my 2018 Elantra automatic door handle done towards the end of January 2023. It's already mid- August and still hasn't been completed. The first month was understandable as the part was on back order. The part came in after that month and just sat in the parts department until I called to see what's going on in March. I asked and they refused to tell me how long it had been there. They continued to tell me they needed to send it off to get painted. I don't hear anything for another month and call back. Did not get a response. Called again in May and spoke with ******, which I was told this should've been handled. THE SERVICE ADVISOR **** FORGOT ABOUT MY CAR!!!!! he says again that they have the part and it needs to get repainted. It should be done in about a week or 2. I get a call to confirm everything in June the day before my appointment to FINALLY get it done. Turns out that they didn't even notice that they had the wrong parts!!! They ordered me plain non-automatic back door handles!!!!! Call again a few weeks later and was told that they need to order the right parts and I need to wait for them to come in and get painted AGAIN!!! Call again in July and no response. Now it's mid-August 2023 and still waiting!!!!!!!! I called and left messages with the phone operator to have the new maintenance manager call me. Didn't receive the call back. Called again and was told he was in a meeting, so I requested to speak with the store manager. Was told to by the operator that she'll pass on the message to have him call back. No response from him either!!! This is the most unprofessional business. I used to love coming here my first few years with my car, now Selma Hyundai's service quality just keeps getting worse and worse. It shouldn't take 7 months to fix a door handle!!!!!! Why can't the managers handle these issues?

  Business response

  09/05/2023

  ****************** is scheduled to bring her vehicle in for repair next Monday, September 11, 2023. 
  

  
  

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2018 hyundai elantra in to selma hyundai on 2/2/2023 to have photos taken to start a claims process for my car which had an extended warranty for chipping paint on white vehicles. I was told by **** *****s that employees were not trained correctly to do paint claims, and did not know what he was doing but would take the photos anyway. My calls to see what progress was being made went unreturned by **** as well as manager lamont harris. I was called by hyundai america stating i had to go back in to retake photos 3 months later which i did because selma hyundai did not have photos or were not sending photos in for the claim. A few weeks ago i called selma again to get an update and was told by **** they did not know what was going on with the claim. I called my case manager Kiki at hyundai america again and was told my case had been closed due to selma hyundais lack of communication and lack of sending in needed photos/information. I had to reopen my claim with hyundai america and am now waiting for an appointment at another hyundai dealership to do photos again. I was also told by **** on the first visit that there would be a charge of $175.89 for this claim. The claim is under warranty so no money should be due at all. **** also told me at the second visit that the warranty was up, and the car probably wouldnt be taken care of, I informed him I was there feb 2,2023 and was in compliance with the time remaining on the warranty and that I was told I needed to return to selma hyundai to retake photos of the damage. Calls as well as emails are still being neglected and unanswered and all photos are not being submitted to hyundai america. My paint is chipping on the hood, roof and right front fender as well as beginning to chip on the drivers side rear door. The car is under my moms name ******** ******* but is my car ***** *******, selma hyundai also made that mistake when I purchased the car, she was only to be a co-signer.

  Business response

  06/26/2023

  ***** ******* brought her vehicle to our dealership on 2/22/2023 to have the photos taken to start the claim process. Her warranty was sent to expire 02/28/2023. The service advisor **** ****** ****** has been going through the Goodwill approval process with HMA and has uploaded additional information, estimates, and photos as requested. Ms. ********* paint approval claim is ongoing with HMA, with the last communication seeking assistance and approval made on 6/21/2023. We understand the frustration this may cause. As soon as Selma Hyundai receives approval from HMA to complete the repairs, Ms. ******* will be notified, and a repair appointment will be made at the customer's convenience.   
  

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2022 Honda Accord Hybrid Sport new last year. Dealer sold me On the 200k mile extended warranty and allowed DIY oil changes. Brought it in at 30k miles with for a service because of a hybrid battery overheating issue and ticking sound. All they did was maintenance the car and told me the car was fine. Just after 60k car started to knock. Brought it in to Selma Honda and they determined the head is blown. Both the Dealer and Honda refused to make repairs due to lack of maintenance records. I only had 2 in the last 15 months.

  Business response

  06/12/2023

  Mr. ******** claim was initially denied due to a lack of service history. Mr. ******* stated that he had completed the oil changes on his own and would provide the receipts. Mr. ******* provided the attached emails with receipts as well as a text with 'notes' showing that dates he claimed to have completed the oil changes. However after a quick search, it was proven that Mr. ******* attempted to fabricate the information by using receipt images from google, thus Mr. ******** claim was denied the second time due to his fraudulent documentation. 

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last Thursday, April 13, 2023, at 8:30 pm I bought a used 2016 Nissan Sentra at Selma Hyundai. On Friday, April 14, 2023, at 5:30 p.m., I returned to the agency to report that the car's radio did not work and had a loose screw in the engine. The sales manager **** told me to bring the car to services early Saturday and that he would pass the due bill for it to be repaired. I also reminded him that they had not given me a copy of the sale paperwork and the extended warranty I had purchased. The manager said that the finance department had to give it to me and that at that time there was no one who would deliver it to me, but when you leave the vehicle in service they can deliver them to you. I left the car in services as indicated and there was no one from finance available and neither was the manager or the seller ******** *****. Only **** **** attended to me in services and she said that she would call me the following Monday. On Monday, April 17, 2023, at 12;48pm, **** calls me from services and tells me that my car does not have a guarantee that I must pay for the repair and that if I want the radio replaced, it will take time. I immediately called the seller ******** *12:55 pm) but he was not available and they transferred me to the manager, I explained to him what was happening and in services and that they had not delivered my documents either. The manager **** said that he would talk to **** and give her the due bill. **** called me again at 1:12 pm and said that the manager had already given her documents regarding my extended warranty but that it couldn't be used until after 3 or four weeks that I had to pay, also the manager had said that he didn't give me had promised no due bill. Finally, I told **** that I would not pay anything that they are not complying with what they promised that it is the fourth time that I have asked for my documents, and that I would file a complaint

  Business response

  05/02/2023

  The radio has been repaired and the customer received copies of all her documents as requested. 

  Customer response

  05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  4 months ago Selma auto mall sold me a $5500 car for over $15,000. Besides being so filthy, there's a faulty with the catalytic converty, the cruise control doesn't work, the windshield is cracked, one tire has a slow leak and since I've had this vehicle, I've had to put 9 quarts of oil in it but there's no leaking. The check engine has been on since 3 days after i bought it. I called several times but no one ever geys back to me. Someone needs to do something about these issues because I can't even trade it in, I owe too much money on this junk.

  Business response

  01/17/2023

  The General Manager and General Sales Manager reviewed the deal, the vehicle was sold with out any issues customer is complaining about. Vehicle went through reconditioning, which included smog and safety. Vehicle passed all smog and safety inspections and is documented in the RO as well, vehicle was also put through detail after reconditioning. We have also spoken to all  the service depts and the customer has never called or scheduled an apt to return for the issues she has concerns with. Vehicle was sold at a fair market price and customer did not elect to purchase an extended warranty or maintenance plan either. Carfax and Auto Check was ran on this vehicle and vehicle has never been to a repair facility after it was purchased from us. Carfax also shows our inspection and reconditioning done on 6/6/22 along with passing emissions test. 

  Customer response

  01/17/2023

   I am rejecting this response because:I did call several times and finance guy was  never available, I spoke with the girl that sold me the car. The vehicle front was smashed in, which should have lowered the price by at least 15%. You charged me the price as if it were never in an accident. The finance guy told me wasn't putting anymore money into the vehicle. So if it went thru so much detail, why wasnt it certified? The vehicle wasnt even cleaned. Its hard to get service when the finance guy said no to every issue i told him about. He was not budging. Because of the major accident, this piece of junk is only worth $5000, i still owe over $8000. I called with the issues the very next day when the check egine light came on.
  
  
  

  Business response

  01/23/2023

  At the time of purchase,  the vehicle was sold at a fair market price. The customer opted out of purchasing an extended warranty or maintenance plan either. A statement of facts, copy enclosed, was signed and acknowledge by the customer stating that the vehicle had been in an accident or sustained damage, that the repairs occurred prior to Selma CDJR obtaining the vehicle, and opted out of having the vehicle inspected by an independent 3rd party mechanic. Customer was also provided with and signed the Carfax which I have also enclosed, stating that the vehicle had prior moderate damage. The vehicle was inspected, reconditioned, and passed the emissions test on June 6, 2022 prior to the sale of the vehicle. A recent Carfax and Auto Check have been run on the vehicle in question and neither show that the vehicle has been taken to a repair facility since being purchased from Selma CDJR. 

• Initial Complaint

  05/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchase a vehicle in 2019 and have been paying it for 3 years now . I decided to refinance this week and I checked with the current bank . They state that no down payment was included in the initial loan . Selma auto mall took my down payment and did not include it when financing my car .

  Business response

  05/11/2022

  The purchase of the 2019 Hyundai Veloster included a $3000 down payment which went to the total cost of the car and added products which was $18261.76 less the $3000 down payment, the amount financed would have been $15261.76. In short, the down payment was included in the initial contract but would not have needed financing from the bank. 

  Customer response

  05/13/2022

  
  

  From the CONSUMER:

  Sent 5/12/2022 8:48:59 PM

   I am rejecting this response because:
  
  I would like to review documentation presented by the business
  

  Business response

  05/13/2022

  We are happy to provide Mr. ******* a copy of his contract, he simply needs either call the business office ###-###-#### and a form can be sent to him via email or mail, upon return of the and proof of identity, the contract can be pulled and sent back to him within a few days. Alternatively he can come in person to the Business Office located at **** **** **** Drive and the request forms can be filled out, we can verify his identity at that time and a copy of the contract can be pulled and ready for him to pick up or mail to him within a few days. 

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Kia Sorento 2016 on August 22nd, 2015 for $31,700 with an Insurance plan through Portfolio protection for an additional $1,995 service agreement price. Portfolio protection had committed to cover the cost of replacement for any part(s) listed within the purchased plan of coverage including the engine block and exhaust manifold. The nature of the dispute is that Portfolio protections will not cover any cost to the repairs of my vehicle because Visalia Kia claims that 2 missed recalls on the Kia Sorento have voided the Insurance policy of vehicle. There was no attempt to contact me whatsoever about said recalls, and as of December 25th, 2021 there are no listed recalls for the 2016 Sorento L listed on their website. There was also no mention of how the recalled parts could have increased wear and tear to the motor. Visalia Kia is now charging me $12,371.56 for repairs, the majority of the price coming from the cost of the Engine block and exhaust manifold gasket which were covered under my plan. There was no attempt made to resolve this issue by either Portfolio protection or Visalia Kia. My Kia customer number is 15757

  Business response

  01/11/2022

  This vehicle was brought to Visalia Kia for a no start and check engine light. At the time of service write up it was discovered that a product improvement update (PI1802) had not been completed by the customer. This update was released by the factory in 2018, these are VIN specific updates, and the factory notifies the customer via mail using their third-party vendor Polk which used current DMV records for mailing addresses. KIA declined the replacement of the short block because this product improvement update was not completed. We then reached out Portfolio to attempt to get this repair covered with the customers extended service plan, and Portfolio declined repairs as well because the update had not been completed. Visalia KIA has continued to work with KIA to resolve the customers concern with this issue and get the repair covered under the manufacturer's warranty. As of 1/11/21 it is pending review of documents from the customer Victor Garcia, once documents are received, we will resubmit for authorization again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩