ComplaintsforSelma Auto Mall, Inc.
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Complaint Details
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Initial Complaint
12/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In May 2021 I purchased a 2018 Kia Forte from Selma Kia. The vehicle had one accident but had since been restored prior to my purchase. Less than 4 months after I bought the vehicle I noticed paint chipping off the front bumper. I contacted the Salesperson I purchased my car from and he ignored me. The vehicle has no bumper damage but the paint is almost fully stripped at this point. I didn't realize at the time of purchase but I also noticed that the Front and Rear bumper are a different shade of white than the rest of the car is, and it shouldn't be that way. The bumper was just painted over with no primer applied nor the correct shade of white. I would like for Selma Kia to repaint my bumpers the correct color and provide a rental vehicle while the repairs are being made.Business response
12/30/2021
The General Sales Manager has been in contact with the customer regarding the resolution of this issue.Customer response
01/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 1/5/22 1030Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The problem is that I took in my car in Selma auto mall in Selma ca to check what my car is not working so he told me that I need it a new motor for my 2019 Honda Accord sport so I purchased a new one and the mileages is still the same and they said it was supposed to be at zero then they let me out the dealership with my old battery and they took my new battery that I got there also they took my tires and give me 4 difference tires with 4 different brands of tiresBusiness response
12/17/2021
I would need to know what service department the vehicle was taken to in order to investigate.
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.