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Business Profile

Coupon Services

Shipmentsfree.com
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 321 total complaints in the last 3 years.
  • 304 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have charges on my **** card which I just noticed. One for $3.00 and Eight for $19.00. I have NEVER signed up for this it's an obvious fraud.

    Business Response

    Date: 06/20/2024

    We confirm that your subscription has been cancelled.  Our records show that you signed up with us after shopping at HarrietCarter.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/16/24, 19 dollars was charged to my account by shipmentfree.com, a service I have never used, never authorized payment for or anything else. I don't even know how they got my card information. This should be criminally investigated.

    Business Response

    Date: 06/20/2024

    We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2024, I found a $19:00 charge on my dad credit card from a company shown as Ship I have no idea what these charges are for and I or he had have never authorized these charges. I would like them stopped. I would also like a refund for the charges that have been made to date.Thank-you.

    Business Response

    Date: 06/14/2024

    Our records indicate there has been no past interaction and no subscription or payments associated with the name "*********************" with email address ***********************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Going thru my checking account and saw 2 separate ***** charges one from May 2024 and one from April 2024.These are both from a company called Shipmentfree.com.I did not approve these charges or order anything from them.

    Business Response

    Date: 06/14/2024

    We confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first charges was on Sept 16 2022 for $3. On the 23rd of each month thereafter there has been a $19 charge. I have never signed up for a membership, never received an email stating that I have a membership, and did not in any way approve such membership.I have since cancelled my credit card and would ask to be refunded for all the monies that I have been charged for over the past 1.5 years.

    Business Response

    Date: 06/14/2024

    Our records indicate there has been no past interaction and no subscription or payments associated with the name "***********************" with email address "**********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reviewing my bank statements and I have 10 recurring monthly charges of $19 that I did not authorize. I do not use this service or have signed up for it. I never heard of this company to begin with. I have contacted the number on my bank statement and demanded a refund and the rep said they can only approve 3 months. Absolutely unacceptable. By the looks of the reviews, Im not the only one. This company is fraudulent.

    Business Response

    Date: 06/14/2024

    We confirm that we have cancelled your subscription and refunded your most recent payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for shipment free services and they have been charging my card $19 per month for 4 months. I have emailed and messaged the company multiple times to cancel. No answer and my card is still being charged. I would recommend everyone reporting here also reach out to the *** and file a report the company as I have.

    Business Response

    Date: 06/14/2024

    We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 charges for ***** and May from Free Shipments.com. I did not start this subscription. I called the company and they have an account for me. The first representative I talked to hung up on me. I called back and the second representative wanted my entire debit card number. I did not give it to him. One charge was on ***** 10th for $19.00. The second charge was on May 10th for $19.00. I never authorized this subscription. I notified my bank and they are issuing me a new debit card and have put a fraud alert on this company. I just wanted you to be aware of what I am going through. Thank you so much for listening to me.

    Business Response

    Date: 06/14/2024

    We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your two $19.00 payments.  Our records show only one call to us was placed by you on 8Jun2024 and your payments were refunded at that time.  We also reviewed the call transcript and our agent did not terminate the call prematurely.  We also show that you followed up with an email to us on 10Jun2024 and we responded that your subscription was already cancelled and payments refunded.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails

    Customer Answer

    Date: 06/20/2024

     
    Complaint: 21822309

    I am rejecting this response because:  I would like to know who placed a subscription with you, because it wasn't me.  Also, your rep did hang up on me and I was not making this up.  The second rep wanted all kinds of personal information about me in order to cancel my subscription.  Thank you for the refunds, but I really want to know who placed this subscription.

    Sincerely,

    *******************************

    Business Response

    Date: 07/24/2024

    Thank you for your reply.  We do not have the information that you are seeking.  All we know is a subscription was started associated with your name, email and payment information on 2024-04-02 after online shopping activity at ********  

    Customer Answer

    Date: 07/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd I was charged for a subscription through vivid seats to receive a rebate. At the time of sign up, I was not aware I would be signing up for a subscription. Subscription cost is $29.99 which exceeds the amount of the rebate which I have not been contacted for despite meeting all requirements to receive rebate. They claim I can cancel my subscription on their site under the my account tab but there is no option. I emailed their contact email and was given an email that confirmed they received my email requesting assistance to cancel and they would respond in 24 hours. It has been over 72 hours with no response from them. This business is unprofessional and purposely lags on their end to find ways to not uphold their benefits offered. It is also very unprofessional and wrong to falsely claim an option to unsubscribe and never respond to someone on how to unsubscribe. This business is shy of a scam operation and I will be notifying vivid seats of my disappoint in their affiliation with this company and will be calling my bank in regards to this company not offering me an option to unsubscribe.

    Business Response

    Date: 06/14/2024


    We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your $19.00 payment.  Also, your First Purchase rebate 6419627000-9660680879 has been approved and will be paid out during our next cycle.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Out of the blue I've started seeing charges in my credit card from Shipmentsfree.com that I've never done any business with.On April 10th 3$On April 17th 19$On May 17th 19$

    Business Response

    Date: 06/09/2024

    Our records indicate there has been no past interaction and no subscription or payments associated with the name "*********************" with email address "******************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

    Customer Answer

    Date: 07/24/2024

    The transactions were made on the email address: ***************************

    Business Response

    Date: 08/02/2024

    Thank you for finally providing an alternate email that we could check.  We have located the subscription.   We confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    Customer Answer

    Date: 08/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

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