Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for or put in any card information for this service. The subscription was snuck in with another online purchase disguised as a step in the billing information and has been discretely charging me for a service I never knew about. Its a disgusting and predatory attempt to steal money from unsuspecting victims. This, at the very least, is bad business practice. You guys rely on these sneaky charges to fund your fraudulent business. And the other complaints on here are very telling of your business model. Steal from people and then blame them for being scammed. Id like all the bogus charges refunded.

  Business Response

  Date: 01/11/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after browsing online (exact website unknown) on 31Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER approved any such charge. The only new site ive ordered from was the *** shop!! This is ******** as i've never in my **** life heard of shipments free!!! This is the second charge ive got from them!! Sent proof of one!!

  Business Response

  Date: 01/09/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file intentionally signed up with us.  We obtained user information directly from your inputted information after shopping/browsing online (exact website unknown) on 29Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After completing an online purchase at **********, I was prompted to claim $20 off my order and directed to fill out a form. I later discovered a charge of $37.00 CAD on my card from ShipmentsFree.com, a company I had no intention of engaging with.When I contacted Old Navys customer support, they provided no clear information about the charge or the company. I later found numerous complaints online, including a Reddit thread, suggesting this issue is widespread. Customers appear to be unknowingly charged by ShipmentsFree.com after completing their purchases at Old Navy.This lack of transparency is unacceptable and undermines trust in Old Navys checkout process. Customers should not be misled into unknowingly authorizing charges.I request the following:1.A full refund of the $37.00 CAD charge.2.An explanation of Old Navys relationship with ShipmentsFree.com.3.Assurance that steps will be taken to prevent future occurrences of this nature.

  Business Response

  Date: 01/04/2025

  We believe that you or someone in your household with access to the payment information on file intentionally signed up with us.  We obtained user information directly from the inputted information after visiting a Clothing and Apparel site (oldnavy) on 20Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your chat session with us on 3Jan2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 13 year old son's debit account started getting charged by shipmentsfree.com. They charged my son $25 in November, December and January. I called this business and they described that since my son is a minor they would not cancel the service and I would have to contact my bank to stop the payments. This organization did not provide any service to us and my son identified that he did not sign up for a subscription. We are not aware of how they collected my son's banking information to charge his account.

  Business Response

  Date: 01/04/2025

  Contrary to your claim, we believe that you or someone in your household intentionally signed up with us.  After completing the signup process, an application for our $20 First Purchase Rebate (3156325133-2133010737) as a digital gift card was submitted to us.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from inputted information after shopping online (exact website unknown) on 26Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an account I wasnt aware of & want a refund.

  Business Response

  Date: 01/04/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.   Despite the claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after browsing online (exact website unknown) on 9Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 13th **************** took 25 dollars from my bank account without my permission. I happened to check my bank account and seen the transaction I did not agree or wasn't even asked. I don't even know how they got my banking information.

  Business Response

  Date: 01/02/2025

  Hello,

  We're sorry to hear about this experience and will be happy to help. **************** does not have a $25.00 membership fee or offer membership in ****** currently. Can you please confirm the billing descriptor associated with the mentioned charge?

  Thank you 

  Business Response

  Date: 01/09/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "**** ****" with email address "***********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22693491
  
  I am rejecting this response because: it says the company name that took my money was ****************. . It wouldn't come up as their company if wasn't them cause someone from there took my money from my bank account.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 01/23/2025

  We are not "****************".  It is not our company.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps attempting to charge my Apple Pay! Not sure what for or how they got my information. They have attempted 3 times for $25. I did not approve these transactions.

  Business Response

  Date: 12/31/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We note that you did not supply an email address or complete telephone number to the BBB when filing this complaint.  We were able to locate your information from the screenshot that you enclosed under the name "Twyia" and email address "*******************************".  We confirm that we have cancelled your subscription.  No refunds are due as the last three attempts to collect payment were declined for insufficient funds.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging me money as part of a scam

  Business Response

  Date: 12/31/2024

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site (exact website unknown) on 21Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 29, 2024 a random charge for $25 came out of my account. Ive never been charged this before and have no idea what shipment free is.

  Business Response

  Date: 12/30/2024

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting an Event Ticketing site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of or used this company yet they charged me 25 dollars on December 25. I cancelled my cards immediately which was fun because I was on vacation. They are a scam.

  Business Response

  Date: 12/30/2024

  Contrary to your claim, we believe you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a footwear site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.