Reviews

Review Details

• Review fromChristine B

  Date: 08/15/2024

  1 star

  Christine B

  Date: 08/15/2024

  I have had a loan since 07/2022. I had it set up to auto pay on the 15th and 30th of each month. On the month that didn't have 30 days (February), or any month where the 30th fell on a Sunday, this payment wouldn't be pulled at all and then that cancelled out my contract for my auto pay. This has happened a handful of times, and the last time, which was Feb of 2024 seemed to have corrected this.Now, they have deducted my payment twice on the 15th with no advanced warning. Because of the issue with them not deducting funds on the 30th, this account might have been a day or two late - at the most. To change the payment terms without telling your clients and giving them the opportunity to put more money in their account to cover a double payment is ********.I will never utilize your company again for a consolidation loan - and will tell everyone to avoid your business.

  Lending USA

  Date: 09/06/2024

  Dear *********:
  
  Thank you for reaching out and sharing your feedback. We received your Better Business Bureau review dated August 15, 2024, and after carefully reviewing your concerns, we are pleased to address them in this response. Please note, this letter is meant to address your inquiry and is not an attempt to collect debt.
  
  Were sorry to hear about the challenges you experienced with the auto-pay feature on your loan. We understand how important it is for payments to be processed smoothly, and were glad to inform you that the issue with payments not being processed on the 30th has been resolved. Our auto-pay system is now functioning as expected.
  
  Regarding the double deduction on the 15th, we regret any inconvenience this may have caused. Weve taken steps to ensure that such situations will not happen again. As per your request during your recent phone call, weve confirmed that both auto-pay schedules on your account have been cancelled.
  
  We appreciate your patience and understanding as we work to improve our service. If you have any further questions or need additional assistance, please feel free to reach out to us via email at ****************************************** or call us at **************.
  
  Thank you again for bringing this to our attention. We value your feedback and look forward to serving you better.
  
  Sincerely,
  LendingUSA

• Review fromMarquavius F

  Date: 12/13/2023

  1 star

  Marquavius F

  Date: 12/13/2023

  I obtained a loan 11/24/2023and have been trying to get access to the website every since and have been completely unable to register to pay off my loan. Everytime i call they just tell me the website is going through a merger and should be able to login in 5 days its been 3 weeks and i still cant get online to pay my acct

  Lending USA

  Date: 02/05/2024

  
  Dear **********:
  
  We are in receipt of the above-referenced Better Business Bureau review which you filed on December 13, 2023. We have investigated your concerns and our responses are contained herein.  Please note that this letter is not an attempt to collect a debt, but rather is in response to your request.
  
  Our records indicate an application for credit on November 24, 2023 in the amount of $3,564.00 through one of our partners, Puppy World. Please review Puppy World website for disclosures terms and conditions applicable to your submission of an application through their site. As noted on their website Puppy World works with many lenders nationwide in order to facilitate loans that fit their customers financial needs. One of those lenders is **************** (CRB), in ********** chartered FDIC insured bank. Lending USA assists in processing and servicing credit applications on behalf of CRB.
  
  We understand that you were having issues accessing our customer portal to properly pay your loan off. This was because of a system migration we were completing. We can determine that you have already created the account and registered the loan for payoff. The payoff is still being processed on your account.
  
  If you have any additional questions, please email us at ************************************* or call us at **************. 
   
  Sincerely,  
  
  LendingUSA
  

• Review fromSuzanne D

  Date: 10/19/2023

  1 star

  Suzanne D

  Date: 10/19/2023

  I would not use this company for a loan. I overpayed on this account and now been waiting on this refund since July and getting a run around regarding receiving my refund. The office staff doesnt give names or give concise information. I am disabled Veteran and feel like I am getting used. ******-Agent these people don't know anything. *****-Supervisor of call center agents. They don't directly let customers speak with the billing department. I will NEVER promote or share to use the services.

  Lending USA

  Date: 12/06/2023

  December 6, 2023 *************************** ********************************************************************************** Re: Your account ending in **** Dear *******:We are in receipt of the above-referenced Better Business Bureau complaint which you filed on October 19th, 2023. We have investigated your concerns, and our responses are contained herein. Please note that this letter is not an attempt to collect debt, but rather is in response to your request.Our investigation revealed that we have sent a check with the refund back in July. Since you reported the check was past due, we were able to validate that the check was not cashed-out and we sent a deposit to your checkings account ending in **** on October 23rd, 2023 for $355.94, just like you confirmed with me on a call today.We hope the above addresses your concerns. If you have any additional questions, please email us at ************************************* or call us on **************. Thank you once again for bringing this matter to our attention. We value your feedback as it helps us improve our services for all our customers.If you have any additional questions, please email us at ************************************* or call us at ************.Sincerely,LendingUSA LCUSA- 7379282-LD

• Review fromDonald R

  Date: 08/24/2023

  1 star
  They asked for my username and password to my **** of America account which you know is a scam. They first got my checking account and routing number, then my debit card expiration date and three numbers on the back, then when all the easy stuff was given to them, they then ask for the final blow, my username and password. Never give out that information, so I hung up on them, called my bank and canceled my debit card and changed my username and password to my bank account anyway, even though they didn't get it. Beware of fake reviews.************************************ Officer,LENDING USA,******************

• Review fromAlisa H

  Date: 01/14/2023

  2 stars

  Alisa H

  Date: 01/14/2023

  I have been scammed by this lending company and I'm confused about what to do I need help they have compromised all my accounts to where I'm being charged

  Lending USA

  Date: 02/22/2023

  At LendingUSA we really value feedback. Please contact me at ********************** so we can have a better understanding of the events that took place.