Business ProfileforBAI Connect

Worst company EVER! Through my complex, *** forced to use this service. They make you schedule appointments that require you to get off work early, and then they never show up. And don't think that they're going to even TRY to right their wrong because it'll take you calling every single day for a week before you get any help from anyone.Because of all the issues, after a couple months of not being able to enjoy what I'm paying for, I was offered to be shipped a new box and I install it myself because theynever showed up after I took off work to make my appointment. Unfortunately, that box was messed up too, and they had to ship me another one. Tier 2 helped me to get the box going, but installing a new box caused my second box to stop working. They connected with DirectTV and determined someone from BAI would have to come and fix it.My appointment was for 7/8/2024, but we had a hurricane. I let this no call and no show slide because I understood the situation. I even gave BAI Connect an extra 2 weeks to try to reach out to me because I knew many were still struggling to get power and internet. I waited a FULL MONTH, and I finally called DirectTV to see if they would be willing to take care of me because BAI Connect could care less about their customers. They put *** on a conference call, and the guy advised a representative would give me a call back in a half hour to schedule my appointment... it's been a week...I finally emailed BAI to tell them how much I "appreciate being a valued customer", but as usual I'm sure it fell on deaf ears because not one single representative nor manager have contacted me to make things right! Why should they care since I'm forced to pay for their services anyway? ************* 100%