Business ProfileforMassage Envy -Shamicka Lawrence

I was a member of a Massage Envy location (**************) which closed. I received an email about my membership being transferred to the North Hollywood location. It said if I did nothing, the membership would be transferred. I did nothing, because I decided it was fine for the membership to be transferred.I had accrued many sessions over the course of Covid, etc., so I started getting frequent massages to try to use up the sessions. I would go to the ******************** location because it was closest to me. Every time I went, I would use a session from my account, and pay tip. The last time I got a massage at the ******************** location (May 15, 2023), when I went to settle up (and pay tip) after the massage, I was informed I was being charged $145, the full/non-member price for the massage. I told them I had several sessions on my account. They looked up my account info and informed me it was frozen. I said, I did not request this, and it was supposed to be transferred to the North Hollywood location. They apologized and said I would have to take it up with that location, as I was not a member at the ******************** one. Since May 15, I have exchanged multiple emails with and made several phone calls to the North Hollywood location. Everyone I have spoken to has been pleasant but no one can help me except "*****," the manager, who has not contacted me despite repeated attempts from myself and the staff. I was told that I was mistakenly put into "Freeze" when I was supposed to be in "Freeze Plus" so I could use my sessions. I re-submitted paperwork for Freeze Plus, but then was told there was an issue transferring my membership and the only option now is to sign up again, which I do not want to do. I have 3.5 sessions left on my account, I want to use them without having to sign up for a new membership (I would like to be in Freeze Plus until I have used them), and I also want to be reimbursed the $145 I was charged for my massage on May 13.