Reviews
Customer Review Ratings
Average of 24 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEric B
Date: 03/30/2025
1 starEric B
Date: 03/30/2025
So the carpet I ordered looked real nice and the fit was right on. Unfortunately little over a year later carpet is faded a looks horrible! Contacted OC Carpets and sent pics in and they tell me it is a chemical that made it fade and I caused it. This is completely untrue and sucks it only lasted a year in my show truck. I assured them I DID NOT spill anything on it. So if u want the color of your carpet to only last a year then OC is your place but unfortunately for me it’s not worth the money and they will not help me at all!!!!
OC Auto Carpets
Date: 04/01/2025
I'm sorry to hear you're having color issues with your carpet kit. The manufacturer reviewed the photos you sent and confirmed that the fading appears to be caused by liquid exposure. Auto Custom Carpets has been in business for over 45 years and supplies carpets to approximately 90% of dealers. They are an extremely reputable company; and wouldn't have remained successful for so long if their carpets had inherent issues.Review fromchad A
Date: 03/28/2025
1 starchad A
Date: 03/28/2025
the occ product that I recieved was not molded well and required excessive cutting to fit. When I tried to return it they told me I was out of luck. its their policy so I want other buyers to be awareOC Auto Carpets
Date: 03/31/2025
I'm sorry to hear that you were unsatisfied with your vinyl mat. Just to make sure we're on the same page about what our vinyl mats supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket kits. OEM vinyl mats are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket vinyl mats, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. That information is listed on our website for your reference. If you need further assistance, please contact us at 855-622-8862.Review fromMark M
Date: 02/19/2025
5 starsMark M
Date: 02/19/2025
Great product but arrived defective. One phone call they sent out a replacement within 5 days delivered Great Company and fantastic customer serviceOC Auto Carpets
Date: 02/19/2025
Thank you Mr. F******! We sincerely appreciate the 5 stars and your business!Review fromvito m
Date: 01/11/2025
1 starvito m
Date: 01/11/2025
I am writing to express my disappointment with the quality of the product I recently purchased. For the price paid, I expected a much higher standard. Unfortunately, the product only includes a few molded parts on the carpet and lacks any cutouts, which is quite unsatisfactory. Given the poor quality, I believe it would be more cost-effective to purchase outdoor carpeting from a hardware store. I hope you can address these issues and consider offering a refund or replacement.OC Auto Carpets
Date: 01/14/2025
Thank you for your feedback. I'm sorry to hear that you're not happy with the product. Just to make sure we're on the same page about what our flooring kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket flooring kits. OEM flooring kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket flooring, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. This is standard in the aftermarket industry. In addition, some details might differ from the original flooring, like the vinyl heel pad or backing. Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the industry here in the United States and they have the highest quality standards in the industry. They have been in the business for over 40 years and get as close to the OEM specifications as possible. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our flooring kits everyday and are very happy with the finished product. Please know that they supply to about 95% of the dealers, so no matter where you order it from, it all comes from the same manufacturer. In addition, I noticed that you went with the standard backing. We do offer a "mass backing" option which is made of EVA (ethylene vinyl acetate) which is a rubbery, asphaltic material that is about 1/8" thick and provides a built in heat/sound insulation. It's possible that your original carpet was produced with the "mass backing" since it came out of the factory both ways. Please call us at 855-622-8862 if you need any further assistance.Review fromWayne B
Date: 12/17/2024
2 starsWayne B
Date: 12/17/2024
It ****, was not molded as was advertised for my 89 golf vw. Just a flat piece of carpet with some padding. And no recourse.OC Auto Carpets
Date: 12/23/2024
As discussed during our phone conversation on 12/17, you had voided the warranty once you altered the product. Once again, if you had contacted us prior to installing the product, we would have worked with the manufacturer to determine if you received a defective product. There is an advisory label on the outside of the box that states "Please inspect each carpet set prior to installation. Carpet sets cannot be returned after being cut, trimmed or glued." This information can also be found on our website.Review fromAlex R
Date: 10/21/2024
2 starsAlex R
Date: 10/21/2024
The large sections of carpet I ordered fit just fine, but the border stitching on the smaller side panels were poorly done and not consistent between the left panel and right panel (one only had border stitching on the top and right sides, the other only had the border stitching on the bottom and left sides, making for a very awkward install I can do very little to make look clean). The kick panels I ordered didn't even fit the spaces they were supposed to go in. OC seemed to know this would be the case and sent along two extra pieces of carpeting with no backing or border stitching, cut perfectly for the spaces the kick panels I ordered were originally supposed to fill. So why didn't they just send correctly fitted and finished pieces? At the end of the install, the carpet kit I ordered got the job done - new, clean carpet is now in my 40-year-old truck. And it does looks great... As long as you don't look at some of the finer details too closely... Read other customer reviews, consider the massive restocking fees they charge for what is supposed to be an industry leading product, and make your decision accordingly. I will go elsewhere for the next project.OC Auto Carpets
Date: 10/22/2024
We are sorry to hear that you experienced issues with some of the items that you purchased. According to our records, you made no attempt to contact us to help resolve your concerns. Our manufacturer has been in the business for over 40 years, and will always make it right by the customer if you receive a defective product. For your reference, the extra pieces of carpet that you received is not for the door or kick panel area; those pieces are for the "pillar panels". If you have any questions or concerns, please contact us at 855-622-8862.OC Auto Carpets
Date: 11/29/2024
We are sorry to hear that you experienced issues with some of the items that you purchased. According to our records, you made no attempt to contact us to help resolve your concerns. Our manufacturer has been in the business for over 40 years, and will always make it right by the customer if you receive a defective product. For your reference, the extra pieces of carpet that you received is not for the door or kick panel area; those pieces are for the "pillar panels". If you have any questions or concerns, please contact us at 855-622-8862.Review fromJustin K
Date: 10/07/2024
1 starJustin K
Date: 10/07/2024
This company is down right unprofessional.. C**** sounds like he's being bottle fed.. he just wanted to be done with the call from his tone.. they obviously didn't care about the customer or have any interest.. I don't even want the assistance to fix my issues now... nor a refund. I'll go to another company.. enjoy my money. If anyone is considering buying from this company stay away.. and to the person that may reply to this review don't even bother.. Your piss pour attitude and attention to detail is far from decent let alone right.. "employee owned & operated" I am completely and utterly disgusted... I would put zero stars if it was possible.. Good day.OC Auto Carpets
Date: 10/08/2024
Your review is completely false. You contacted us regarding an issue with a vinyl mat that you purchased. We requested photos, so that we could validate your concerns. To date, we have not received your photos; and you are unwilling to give us an opportunity to fix your issue. We pride ourselves on our Customer Service here at OC Auto Carpets; and it is extremely disappointing for you to leave us a review that is simply untrue.Review fromMark R
Date: 09/09/2024
1 starMark R
Date: 09/09/2024
Carpet arrived missing all ports for seat belts,shift levers.The front binding was a miss fit and would have to be cut apart.All of this was assumed to be provided for the 286 $ price point.The return process system @ Oc is designed to discourage returns and it supports the MFG only and does n ot help the customer in any way.OC Auto Carpets
Date: 09/10/2024
I'm sorry to hear that you were unsatisfied with your carpet kit. Just to make sure we're on the same page about what our carpet kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. This is standard in the aftermarket industry. Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the industry here in the United States and they have the highest quality standards in the industry. They have been in the business for over 40 years and get as close to the OEM specifications as possible. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our carpet kits everyday. However, if you believe you received a defective item please call us at 855-622-8862 for assistance.Review fromWayne R
Date: 08/07/2024
1 starWayne R
Date: 08/07/2024
Not happy ordered a headliner for a t top firebird supposedly the holes were all cut and all mounting holes were pre made this thing was very cheaply made it was shipped folded in a box I had to cut the holes most likely so I cant return it when they charge a lot for shipping it should not be folded now i have huge gaps and they sent velcro to attach it after i bought new clips there were no places to use clips this is a cheap piece of garbage I was going to order other things for my classic firebird but now I will never buy from this company again they charge hundreds of dollars for a piece of cloth on a cheap thin piece of fiberglass I could have done better with a piece of cardboard and fabric from walmart. this is falsely advertised as a oem replacement not even closeOC Auto Carpets
Date: 08/09/2024
I'm sorry to hear that you weren't satisfied with your product. The precut holes are on the board itself; however, the material covers the entire board. The installer will chose which precut holes are needed for their specific application. This is standard in the aftermarket industry. Please note that there is only one manufacturer that produces these aftermarket headliners in the United States. They have been in the business for over 70 years. Please call us at 855-622-8862 if you need any further assistance.Review fromJo D
Date: 08/07/2024
1 starJo D
Date: 08/07/2024
I ordered a headliner for an 05 silverado. What a terrible product! It doesn't fit right and looks terrible! When I contacted customer service, they were not helpful and not supportive. I would NEVER recommend this product or company. Save yourself the trouble and find another company. If I could give them zero stars I would.OC Auto Carpets
Date: 08/08/2024
Unfortunately, we have no record of an order under your name or email address. Are you sure this order was placed with OC Auto Carpets? If yes, can you please provide an order number?
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.