Reviews

terrible customer service. Dangeous work. They removed and left off parts of my car, forgot to install tire sensors, left tools and trash. Took 3 days for what was supposed to be same day service. Left a bungee cord on my frame with the metal hook scoring the inside of the brake rotor causing a metal on metal sound. Thought it may be the wheel bearing so I had to have it flat bed towed to another shop. On top of all that he tried to ****** the vehicle when my wife went to pick it up for almost $500 more than what was agreed to and I'd pre-paid.

If I could give them negative stars I would. Worst experience at any auto center in my life!! I called in, in the morning to ask about a new tire as mine had a huge 2 inch gaping hole in it. I let them know I couldn't get the car to the shop but could bring in the tire. I would install it myself. The agent let me know they didn't have the tire but could order it. I was required to pay for the tire over the phone. I brought the tire in at 11:30 am. I was asked if I had the wobbly tire problem. I reminded them my tire blew and they were replacing it. No wobbly tire. No biggie. They let me know they would call when it was ready. I received a call around 3pm to let me know they would start working on my car with the wobbly tire but they couldn't find the keys. I reminded the agent (same agent) that I didn't have a wobbly tire and my car wasn't there. I just needed a tire replacement and mount. The agent was flustered and rude. He said he would call me when it was finished. At 3:45 he called to inform me that my wobbly tire had been repaired! My goodness. They can't keep their customers straight or update the account on what the actual problem was. I know it's not the end of the world but I was not impressed. I arrived at 4:45 to pick up my tire. I waited for quite some time observing the agent treat another employee and customer with complete disrespect and contempt. As I waited for 20 minutes, I was never acknowledged. When it was my turn, the agent asked my name. "Oh, the wobbly tire is finished!" I wonder if I said yes, if I would have been given the other customers car!After they brought out the tire, the agent asked me to pay again. I reminded the agent (same fellow, no name tag) that I had paid over the phone.He asked for a receipt. I reminded him again, I paid over the phone. I wasn't given one. I had to call my credit card company to verify and give them permission to tell him I had already paid!If you are able, GO SOMEWHERE ELSE!!