Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Tire Dealers

Sonoma Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

2 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Dean G

    1 star

    04/02/2023

    terrible customer service. Dangeous work. They removed and left off parts of my car, forgot to install tire sensors, left tools and trash. Took 3 days for what was supposed to be same day service. Left a bungee cord on my frame with the metal hook scoring the inside of the brake rotor causing a metal on metal sound. Thought it may be the wheel bearing so I had to have it flat bed towed to another shop. On top of all that he tried to ****** the vehicle when my wife went to pick it up for almost $500 more than what was agreed to and I'd pre-paid.
  • Review from Miranda S

    1 star

    11/20/2022

    If I could give them negative stars I would. Worst experience at any auto center in my life!! I called in, in the morning to ask about a new tire as mine had a huge 2 inch gaping hole in it. I let them know I couldn't get the car to the shop but could bring in the tire. I would install it myself. The agent let me know they didn't have the tire but could order it. I was required to pay for the tire over the phone. I brought the tire in at 11:30 am. I was asked if I had the wobbly tire problem. I reminded them my tire blew and they were replacing it. No wobbly tire. No biggie. They let me know they would call when it was ready. I received a call around 3pm to let me know they would start working on my car with the wobbly tire but they couldn't find the keys. I reminded the agent (same agent) that I didn't have a wobbly tire and my car wasn't there. I just needed a tire replacement and mount. The agent was flustered and rude. He said he would call me when it was finished. At 3:45 he called to inform me that my wobbly tire had been repaired! My goodness. They can't keep their customers straight or update the account on what the actual problem was. I know it's not the end of the world but I was not impressed. I arrived at 4:45 to pick up my tire. I waited for quite some time observing the agent treat another employee and customer with complete disrespect and contempt. As I waited for 20 minutes, I was never acknowledged. When it was my turn, the agent asked my name. "Oh, the wobbly tire is finished!" I wonder if I said yes, if I would have been given the other customers car!After they brought out the tire, the agent asked me to pay again. I reminded the agent (same fellow, no name tag) that I had paid over the phone.He asked for a receipt. I reminded him again, I paid over the phone. I wasn't given one. I had to call my credit card company to verify and give them permission to tell him I had already paid!If you are able, GO SOMEWHERE ELSE!!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.