Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the unjustified closure of my Stripe account Account ID: [*********************] and the unlawful withholding of my funds. Despite my repeated attempts to resolve this matter, I have not received a satisfactory explanation or resolution from your support team. This situation is unacceptable, and I demand immediate action to rectify it.Key Details of My Case:Account Closure: On [2021], my Stripe account was abruptly banned without prior notice or a clear explanation. To date, I have not been provided with a valid reason for this action, despite multiple requests for clarification.Withheld Funds: Stripe is currently holding a balance of [******** $CA ] in my account. These funds were earned through legitimate transactions and belong to me. Your refusal to release these funds is causing significant financial harm.Lack of Communication: I have contacted Stripe support on several occasions. via [email/support portal], but I have either received no response or generic, unhelpful replies that fail to address my *********** Demands:Immediate Release of Funds: I demand the immediate release of my withheld funds, as they are rightfully mine and were earned through lawful business activities.Explanation for Account Closure: I require a detailed and specific explanation for the closure of my account, including any evidence or reasoning used to justify this action.Sincerely,******************** ******* ****** ***************** ID: [********************* ]

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 24, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23246604
  
  I am rejecting this response because: 

  i guess,it's  just robot  who's communicate with me , other wise they wont release my funds for no reason 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/29/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 26, 2025.
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23246604
  
  I am rejecting this response because: as i  provide , my account results no losses, i have no disputes , charge back , refunds ,,..nothing , they just insist to hold te funds for non logical reason
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the unjustified closure of my Stripe account Account ID: [*********************] and the unlawful withholding of my funds. Despite my repeated attempts to resolve this matter, I have not received a satisfactory explanation or resolution from your support team. This situation is unacceptable, and I demand immediate action to rectify it.Key Details of My Case:Account Closure: On [2024], my Stripe account was abruptly banned without prior notice or a clear explanation. To date, I have not been provided with a valid reason for this action, despite multiple requests for clarification.Withheld Funds: Stripe is currently holding a balance of [****** $US ] in my account. These funds were earned through legitimate transactions and belong to me. Your refusal to release these funds is causing significant financial harm.Lack of Communication: I have contacted Stripe support on several occasions. via [email/support portal], but I have either received no response or generic, unhelpful replies that fail to address my *********** Demands:Immediate Release of Funds: I demand the immediate release of my withheld funds, as they are rightfully mine and were earned through lawful business activities.Explanation for Account Closure: I require a detailed and specific explanation for the closure of my account, including any evidence or reasoning used to justify this action.Sincerely,*************** ***** bourekba *************** ID: [acct_1NJKiiJcMSMiuJdj]

  

  Business Response

  Date: 04/25/2025

  We note that the Complainant is based in *************, meaning that they are subject to Stripe's Stripe *************** (*****) entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling a complaint against Stripe for Illegal Holding funds. On March *******, I received an email stating my funds are going to be on hold until July 2025 and my account suspended. This is unlawful actions taken by Stripe. Despite my repeated requests for a comprehensive investigation report, my inquiries have gone unanswered. I have not violated any laws or regulations; I sold products, and they were successfully delivered. It is unacceptable for Stripe to withhold my funds until July 2025, especially since there are no pending disputes. Stripe actions are causing me financial hardship and harming my reputation. On March 27, 2025 I sent a certified letter requesting my funds to release and I have not receive any response from Stripe.

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 23, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23242916
  
  I am rejecting this response because: I am still receiving the same automated response from stripe and stripe is continuing to ignore my request. I have been using stripe for my online store for the last 6-7 months and have not had any issues with customers or completing orders and if an order can't be completed it gets refunded. On my stripe account it never has told me once that I have had a dispute to situate. Stripe doesn't give me any reason or evidence of these disputes that make it "high risk". All orders online are completed manually by me and delivered online with saved chat logs of completion of every order / chat with customers. I am not the only person ******************** has done this too ( ********************************************** ) as there are many reports of stripe closing people accounts and freezing their funds on reddit. This issue will be escalated to the appropriate federal authorities because it needs to be investigated, only on BBB there are almost ********************************
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 04/29/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025.
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23242916
  
  I am rejecting this response because:Stripe is not providing any information, documentation nor refunding all the money that has stolen from me and hundreds of other people. I understand BBB doesnt have any authority to enforce any laws, but we need this to be published to the public. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Apr 17, 2025 at 12:37 AM EST I made a purchase using ******** (Stripe product). While going through checkout I was offered $5 in cashback to **** and use my bank account to complete the purchase. After doing so, I never received the cashback. I then contacted customer support and was told that I was never qualified for this promotion. I never would have made this purchase using **** if that were the case. I'm now out the cashback I would've been guaranteed using a credit card as well as the associated purchase protection.

  

  Business Response

  Date: 04/25/2025

  Stripe confirms that it has received the complaint filed on April 21, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/25/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Stripes response (screenshot attached) is not satisfactory and unacceptable. The business practices exhibited in this encounter are deceptive and misleading. I'm simply being told that the purchase didn't meet the necessary criteria, and without any further explanation whatsoever. If that were the case there is no logical reason the offer should have been shown to me in the first place.

  Sincerely,
  
  Ben

  

  Business Response

  Date: 04/28/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025.
  

  Customer Answer

  Date: 04/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  "Stripe has no further information to share with the Complainant outside of its final response issued on April 25, 2025."

  Is a pathetic excuse for a response to a legitimate complaint. I will be discontinuing any further business with Stripe and recommending to my clients to do the same. 

  Sincerely,
  
  Ben

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On our about January 2025, a fraudulent digital wallet was created with Stripe utilizing my debit card as a payment source. I have not had any association with Stripe, nor have I ever had a digital wallet. This wallet was leverage to subscribe to two services, both of which I've never used, nor would I have any use for. The two business's were *******, and ********** Berlin. I have disputed these charges with my bank, and cancelled that debit card. However, I cannot resolve the wallet created by Stripe, as there is no method of contacting this company, or engaging support.I formally request that Strip locate and close any and all digital services, digital wallets, or any payment application or source associated with **** ********, Tombstone Metallic Cartridges, or any Chase ******** ********** card ending in 9724. I request positive affirmation that any such accounts or relationships have been identified and removed.

  

  Business Response

  Date: 04/24/2025

  Stripe confirms that it has received the complaint filed on April 20, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Holds 30% of transactions for General Contractor work for 4 months after the transaction. Jobs been done, completed, commissioned and customers are happy for over 2 months. They still just hold onto your funds. I'm sure this adds upto a lot of interest collected over 4 months for square. I'm only one customer, I'm sure there's 10s of thousands.

  

  Business Response

  Date: 04/22/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.
  

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an American with a hidden physical disability seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an American with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an American with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue. I don’t have a website. Stop harassing me and restricting my account as retaliation for reporting to *** shady business. Mind your own *** business and leave mine alone. Industrial espionage.

  

  Business Response

  Date: 04/22/2025

   

  +Stripe confirms that it has received the complaint filed on 19 April, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been using strip over a year they put some funds on hold then they finally released after 90 days then 5 months later they put $6k in hold claiming it will be released on April 14th on April 13th they claimed they will hold it till July 19th! Wayyyyyyy past their 120 days policy I’ve hired an attorney that deals directly with this but stay away u can clearly seee how much complaints they get and there is so much better processors out there even your bank will have one sometimes at a fraction of the cost!

  

  Business Response

  Date: 04/22/2025

  Stripe confirms that it has received the complaint filed on April 17, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/22/2025

  
  Complaint: ********
  
  I am rejecting this response because: back in Feb is when they started holding our reserve with a release date on April 14th then 1 day before my release date they decided to combine my reserves until July 9 ! No notice!, no reason , just claims “high risk” I have taken even greater action I went to the 
  ******** ********* ********** ****** ****** as well they are also investigating this and they will be working with me to see Stripes complaint and to prove how wrong they actually are and maybe I go really further with t this maybe I go to the news as well.. reached out to a few news station to see if they wanna see how Stripe ruins businesses without notice and unfair and shady business practices 
  
  
  
  Sincerely,
  
  Jerry B******

  Customer Answer

  Date: 04/22/2025

  Hey,

  
  

  I was not able to upload this but if you see here This is when Stripe started holding our funds I was lucky to take these screenshots then on April 13 1 day before my funds were supposed to get released is when they said they have to hold it until July 9 and they combined them 

  You can add this if you can they don't care though I actually got A few news stations to write about this . 

  -

  

  Business Response

  Date: 04/23/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 21, 2025.
  

  Customer Answer

  Date: 04/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  Truly unacceptable how you treat small businesses 
  Sincerely,
  
  Jerry B******

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I processed 3 payments using Stripe and was immediately shut down. Then Stripe refused to refund my customers or pay me and justified it by saying they would hold the funds in case chargebacks or disputes arose. If they refunded my 3 payments there would be 0 risk of chargebacks or disputes.

  

  Business Response

  Date: 04/19/2025

  Stripe confirms that it has received the complaint filed on , reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email. 

  Customer Answer

  Date: 04/22/2025

  
  Complaint: ********
  
  I am rejecting this response because: stripe has said that it would issue refunds within 5 days of acct closure. Then when the time comes they send another ambiguous message saying they’ve decided to hold onto the funds for 120 days to cover possible chargebacks. I only took 3 payments in the lifetime of my stripe account so if all 3 were refunded then there would be no possibility of disputes or chargebacks. 

  
  Sincerely,
  
  Joe D** ***

  

  Business Response

  Date: 04/23/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 19, 2025.
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took 2 payments through stripe Apr 8 Totaling $3900, everything was working great and stripe told me the funds will be transferred in a week.04/09/25-Stripe closes my account with no formal warning or chance to do anything. I appeal the decision and they say they are now going to close my account forever and hold my funds for 120 days.This is detrimental to my business and stripe has given me zero chance to fix this, or even answer or listen to my complaints ******* has no access to the funds so Im not able to dispute the transaction.Ive notified my customer and they will be contacting the bank and working for a chargeback.

  

  Business Response

  Date: 04/16/2025

  Stripe confirms that it has received the complaint filed on April 15, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23205913
  
  I am rejecting this response because they are giving me no further review, consideration, or options other than withholding my money, on conditions not previously agreed upon.

   

  At this point my bank and I are going to be filing a fraud case and have to go the legal route, although I realize the terms and conditions of Stripe, these terms and conditions do not inherently waive or ***** fdic rules and regulations, or even federal law.

  theyve charged my customer the full amount. They will not send the *** transaction through my bank as they know it will be flagged and prosecuted for scam and fraud activity. And I will get my money back. They are avoiding all contact and any further action as they know they will not get their cut of money, which they already cashed out.

   The emails provided by stripe in adherence to absolving this situation are repetitive, false, and arrogant. Not once addressing any questions or concerns I may have.

  The BBB needs to seriously look into the fraud and extortion within Stripe, as Im one of many that have this issue, and even have reported to BBB!
   Stripe as a company is a bottom feeder, dwelling on the small businesses they can exploit and deceive, this is their business model. They dont care if its shut down. Stripe is a branch company of much bigger payment processors, the customer support email addresses theyve used and provided are of false IP addresses, not leading back to the company. Giving the illusion of customer support. When its false. ******************** is the Fall Guy for the parent companies. Stripe is made to get bad reviews steal money, and get shut down in the end.

   

   If they will give me no other option I must give them none. My customer has already disputed the charge, and also his bank will be opening a fraud case on stripe for those charges. It will initiate a full drawback, including all fees stripe may try to hold.

   To prevent further fraudulent activity from stripe my bank will be requesting a withdraw of all my information account, and personal from stripe. If any charges are attempted on my account(such as alleged fees owed to stripe, even though they did not fulfill their obligations)they will be flagged and suspended. The bank will investigate further.

   

  I have provided every effort and willingness in assistance, to no prevail. I still do as well.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/17/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on April 16, 2025.
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23205913
  
  I am rejecting this response because I have to.
  
  Sincerely,
  
  ******* *****