Sports and Recreation
Elite Athlete Sports Academy, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We signed to of our boys up to attend the Coast 2 Coast event at M & T Stadium Baltimore Ravens Stadium from June 8th- 11th hosted by Elite Athlete Sports Academy. 2 months ago we received a message informing us that the event would no longer be at the stadium, but we decided to still push forward with the event. However, I received a message back on May 27th about the cancellation of the June 11th EASA Allstars event. It stated that refunds were going to begin processing June 5th, but it us now June 20th and I have not heard anything nor have I received a refund for either of my players (K******* J**** 13 or ***** J**** 8). I cannot get ahold of anyone through email, text, or phone. I have tried for the past 2 weeks with not respone. I am owed $398. $298 to card ending 6464 and $100 to card ending ****. I have uploaded all four charges for the event that need to be refund back to my card from this event ASAP, as well as the message that was send out informing everyone of the event cancellation and my many attempts of a reconciliation.Business response
06/27/2022
I’m contacting in regard to complaint *******6 I informed the client they would be refunded this FridayCustomer response
07/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******6, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.