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Business Profile

Survival Supplies

Stealth Angel Survival

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on March 17th, 2025. It is now 4/15 and I still cannot confirm where my order is. I've called multiple times and had one call returned. They asked me why I refused delivery. I told them I didn't and they said okay they would call me back. They never did. Several emails were sent as well. First the response was my order had shipped and its on its way. Then it was sending me ***** tracking links that were not working. When you clicked on them it showed an error message. I let customer service know this and they never acknowledged it. They just kept sending the broken link. Finally today they emailed me to call ***** to schedule a delivery, again, with the same broken link. I called them multiple times furiously and they blocked my #. Now I've filed a dispute with credit company about the charges and am posting this complaint. I had made several purchases with this company before and they were all great experiences. It truly is a shame this is the way they played it this time. And it all could've been avoided with some simple communication. I have no problem waiting a day or two for an answer. But not 3-4 days with the same answer over and over again, and not addressing the issue. Truly disappointing.

    Customer Answer

    Date: 04/17/2025

    Good Morning, 


    Wanted to make an update about my complaint. 

     

    I received my order last night. 

     

    I am still furious and would like to keep the complaint due to the terrible customer service and lack of communication. 

     

    But I did want to update it if possible? Just so the story is straight. 


    Thank you.

     

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought in *************************************** survival backpacks one was $149.29, the other one was $219.29, and the other one was $159.29 The order number number five nine eight seven six four four one hundred and forty nine dollars and $.29 was the one that I had issue with. I was hiking on a very mild hike. I didnt have anything in the bag but 316 ounce water bottles and within 20 minutes.Both straps completely busted off Torn. And the zipper was also faulty. It would zip up, but still be opened up in certain areas. The other two bags were for family friends so I dont know if theyve had the chance to use them or not because theyre only for a disaster I would have reported it earlier,but this was the first time I actually had used this bag. It was still brand new. Theyre very bad about returning my calls and emails and they said that they would give me a discount on something else, but I told them dont want that I wanna refund because why would I buy something that is faulty again for that price.? They asked me to send them picturesand they asked for the order number and when I had bought it, and I sent them all of those things And they still wont honor it so I dont think they expected me to have all of that their website says 100% guaranteed money so I dont know what the problem is.

    Business Response

    Date: 03/15/2025

    Mr. ********

    Your order is from over 4 years ago.  We have a 60 day, not a 4 year, refund policy on all orders.

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23042291

    I am rejecting this response because: I had not even put the bag on to use it once. It was there to use in an emergency only. How often do we have a disaster in Los Angeles to where we need to evacuate, And I think that is why your company scams people in this situation considering all the negative reviews you have. I understand its been four years, but a survival bag is suppossed to endure and last in a tough environment, not fall apart on a mild hike which I was on. Plus the contents which a survival bag has inside such as food ect... has years to last according to the dates on the items. So why wouldn't the bag last as well? Think about a $20 back pack for school. That will last for the year or more with heavy books inside. This is a $ 150 SURVIVAL DISTASTER BACK PACK. Please come to realize and please refund me.
    Sincerely,

    **** ********

    Business Response

    Date: 04/05/2025

    Mr. ********

    We have a 60 day refund policy on all orders.  Your order is from 2021.

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23042291

    I am rejecting this response because:
    I shouldnt have to explain myself anymore in detail about the dishonesty low quality product for the price that you guys put out there. Your business practice is horrible and Ive read all of your reviews for such a big company saying you have quality things doesnt cut it in my book so you need to come to Understand and be honest and make whats right. Its not like Im asking for a refund for thousands of dollars replace the bag with a refund back, I will not let this go because you guys are clearly in the wrong about the quality of your product. I do not accept you telling me we have a four month warranty than a 60 day warranty. Its obvious that you guys do not know and its really sad. How many people have bought in bags from you and had this problem
    Sincerely,

    **** ********

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a survival kit from Stealth Angel (aka Invative **** on 1/15/25. I received notice that the item was delivered on 1/21/25 by ****, however I did not receive it. I contacted the seller right away to let them know about the problem. They were minimally responsive and offered no resolution. I couldnt file a claim with **** for this insured package myself because I couldnt provide all of the info required to do so. After pointing this out to the seller, they claimed they would contact ****. There was no follow up after that. No update. No offer to send a replacement. No refund. No commitment to ensuring a positive customer experience. The customer service has been awful. We all know that packages get lost and shipping errors are made. Thats why packages can be insured, and mine was, but Stealth Angel is happy to keep my money without doing anything to make this right for their customer despite their claim that they offer world-class customer service.

    Business Response

    Date: 03/15/2025

    Dear Andito,

    We are not showing that your package was insured.  Please see the following tracking information that shows the package was delivered to you:

    **********************************************************************************

    A courtesy refund was processed for you for this order.

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never been so disappointed by a customer service experience. I included the wrong shipping address and noticed it immediately upon submitting my order. I called customer service and left a message (I ordered on the weekend). I also emailed support immediately letting them know the correct address. I did not receive a call back until Monday afternoon; I wasn't able to answer at that moment, but no one left a message. I called back immediately and left another message. My call wasn't returned until Tuesday afternoon when I was told that they would attempt to correct the shipping address. In the meantime, I received an email on Monday stating there was no way to update the shipping address. Confusing and disappointing. I will never order from this company again.

    Business Response

    Date: 02/15/2025

    Dear MJ,

    We're sorry to hear that.  It looks like the order was delivered, please see tracking below:

    **********************************************************************************

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6 person survival Go Bag or Bug Out Bag from Stealth Angel. When it arrived it had a clasp and a zipper broken on one of the bags. As I lifted the bag out of the box, another clasp broke. This product is advertised as superior quality and a money back guarantee. They lied. I have to ship this broken product to them costing me $120.00 in order to get my $275.00 back. I have repeatedly contacted Stealth Angel by phone and email and I get no response. Unethical and unprofessional.

    Business Response

    Date: 02/07/2025

    We're very sorry to hear that.

    Please return your order for a full refund.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22848616

    I am rejecting this response because:

    I paid $250 for this product and it arrived broken. It will cost me $150.00 to ship this back to Stealth which is more than 1/2 of the total cost of the product. Its not right that I should be out $150 for their incompetence. I requested that they pay for me to return their broken product but they refused. 

    Sincerely,

    ****** *******

    Business Response

    Date: 03/15/2025

    Dear Mr. ***************** does not cost $150 to ship that product back to **. Please return your order for a full refund.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three bags on Dec 3, 2025. Received email shipment was on the way. Received email from company stated shipment was either delivered or arriving soon and provided 20% off coupon. Contacted ***** with tracking number provided by the business. ***** showed package never received by *****. The business merely created a shipping label. Contacted company. They do not answer the phone. Only an answering machine is provided. Contacted company by email. Sent order number. No replies. Sent another email to cancel order. No reply. Request 100% refund at this point.

    Business Response

    Date: 12/26/2024

    Dear Ms. ******************* is the tracking number for your order showing that it was delivered:

    *****************************************************************************************

    FedEx also shows the following signature:

    Signed for by: NCOLTER

     

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from this company and both were defective. I kept one but returned the second box to the post office to return the item. I contacted them letting them know, and they told me to return it. Now they are telling me that without a tracking number, which I didn't get, they will not issue a refund. Their customer service is horrible.

    Business Response

    Date: 12/09/2024

    Dear Ms. **************** see that a refund was processed for you through *******

    Please let us know if there is anything else we can assist you with.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22584922

    I am rejecting this response because:

    I recently checked my ****** account and no refund has been issued to date (12/18/2024)


    Sincerely,

    ******* *******

    Business Response

    Date: 12/26/2024

    Dear Ms. **************** refund was processed through ****** for your account.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a walking stick that goes from compact to 26 inches. Ordered 9/27/24, Stealth Survival Angel charged my credit card on 9/29 $46.90. I received the item on 10/2. The walking stick is supposed to spring back from 26 inches to a compact size. Tried several times with no luck. Contacted customer service they sent me instructions on how to make it go to compact. Tried 12 times, had my sister try a few times and the stick would not go back and stay back as described on website. Website states hassle free returns, 100% guarantee. 10/4/24 I contacted **************** that item is defective. **************** said to simply return item and they will refund. 10/8 *****ed item back, spent $32.50 sending back. Item arrived to Stealth Angel Survival on 10/10/24 signed by G.****** at 12:36pm ****** tracking #**************). 10/16- no response or credit yet from Stealth Angel, so I emailed them the photo of my ***** tracking with date delivered asking when will I see a credit? Received no response, so I left a voicemail on 10/17 at 1:45pm. No response. 10/17 contacted Stealth Angel via Instagram message at 4:39pm. 10/17 at 11:09 pm received a response to send them the tracking # so they can **** it down in their warehouse. 10/22- texted on instagram again. As of 10/25 no response, no credit. I read the 19 other complaints on BBB with the same issue. This company is bad news! California law can not post false information on website ie 100% satisfaction guaranteed, etc.

    Business Response

    Date: 12/09/2024

    Dear Ms. *************** refund has been processed for your order.

    Customer Answer

    Date: 12/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The back packs were not the same as pictured or described.They are posing as 4Patriots another company that is a good company I deal with regularly.They have givin me the run around for ten days now and wont respond today the tenth day waiting on my ****** refund.I have my receipt from fed x which cost me ***** dollars to send back to them and have confirmation they received package on 10/7/24.****** promised to refund my money when she received it and then told me it takes up to ten days.This company and ****** are horrible to deal with and their products are not what is portrayed in advertisements.Very cheap and not what you expect for the prices charged!I have been lied to and scammed!!

    Business Response

    Date: 11/18/2024

    Mr. *******,

    A refund was processed for you when we received your return.

    Please let us know what else you need assistance with.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 8 I order an item from this company and I put my ********* , ******* address. I waited and waited for the item until I saw on the **** tracking info that it was late so I decided to contact them through email. Their response all the time was that it was on the way. The one day I saw on the tracking information that my item was in ********, *********** so I called them and the lady that answered got veeeeery rude!!!!! I asked her why my package was in *********** and in a sarcastic way she said I dont know, I dont work for ****. Then She told me that she was going to call me back so I asked when was she going to call me back and she screamed whenever I do! And hanged up on me and blocked my number! Very unprofessional!!!!!

    Business Response

    Date: 11/05/2024

    Mr. ********

    The tracking for your order shows that it was delivered:

     

    **********************************************************************************

     

    Please let us know how we can assist you.

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. But, you cant run a business and treat customers in a disrespectful way. I will never order from this company again. 

    Sincerely,

    **** ********

Stealth Angel Survival is NOT a BBB Accredited Business.

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