Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Misleading Information and Refusal to Cancel Booking Complaint Details:I am filing this complaint against ************************** for providing misleading information and failing to honor my repeated requests for cancellation and refund.On November 18, 2024, at 10:51 PM, I emailed Travelopod asking for immediate cancellation of my tickets and a full refund. This was in response to discovering that the bassinet seats, which were my only condition for booking, were not confirmed despite being explicitly assured they were.I had spoken to a Travelopod representative, ******, who put me on hold, claiming he was waiting for confirmation of the bassinet seats. After he stated that the bassinets were confirmed (not just requested), I approved the booking. However, I later learned that this assurance was false, and the bassinet seats were only "requested."As soon as I realized this, I immediately requested a cancellation and refund. Despite my email on November 18, 2024, and multiple follow-ups since, Travelopod has not canceled the tickets or refunded the amount. Over the past three days, I have been repeatedly told that "someone will get back to me in a few hours," yet no action has been taken.Their delay and lack of accountability are causing undue stress, especially as a traveling parent with specific needs for my infant. Their behavior feels deliberately obstructive, as I acted promptly to request the cancellation within hours of the booking being made.Desired Resolution:Immediate cancellation of my tickets.Full refund of the amount paid.Assurance that such deceptive practices will be addressed internally to prevent future occurrences.Attachments:Email correspondence from November 18, 2024, requesting cancellation.Invoice and booking details provided by Travelopod.This level of unprofessionalism is unacceptable, and I urge BBB to investigate this matter and hold Travelopod accountable.

  Business Response

  Date: 12/10/2024

  Hello Team, We have gone through the complaint raised by the customer and we agree with the point that bassinet request for flight journey was made by the customer, and our representative raised the request which was confirmed on real time basis but later when we checked, we found that airline auto cancelled our service request and same was conveyed to the passenger that airline is not letting us select the bassinet at the moment. We still tried for 2-3 days to get it confirmed by talking to the airline and their headquarters but unfortunately it was not. The ticket was booked on non refundable fare but still we cancelled the reservation and processed the complete refund of USD 3784, customer is aware of this and we spoke to him about this BBB complaint as well and he said he raised it when the bassinet was not confirmed but he s looking forward to take this complaint back as full refund is already processed from our end.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 12/12/2023 Complaint Against: Travelopod, Inc.I purchased airline ticket for my family of 3 members through phone/email from travelopod in December 2023. The agent gave a extremely expensive ticket for two people first saying that the flight had only 2 seats left. A week later when i called the company to get one more ticket for my husband they booked us one more ticket for $700 cheaper rate. A day before the journey , I was informed that the airline cancelled the flight. I was informed that i wont get a ticket until next day. So, travelopod booked a new ticket for us to travel and told us that they will handle the refund for the previously booked ticket. I paid $8000 for the new airline ticket in addition to the 10,995(more expensive) ticket. 2 months later after several phone calls with people who don't even give their real names, emails and follow *** I was informed that I will only be refunded $4k (40% of original price paid). When i called the airline the airline stated that the agent can only help with this as we purchased the ticket through them. On top of the agony that I had to deal with I have lost money and never received any compensation that is typically granted by airline for airline cancellation. Travelopod received the complete refund but is not transferring the money to us. Please help!

  Business Response

  Date: 03/21/2024

  Hello, We spoke to the customer and the issue is already resolved on mutual understanding, cardholder has received the refund. 

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent around $2300+ on booking a ticket with travel pod in nov 2023 for travel in dec 2023 and at time of booking was told I have 1 year in case any change need to be made.I had an accident and knee injury and requested for a cancellation and refund . They redirected me to airline . When I called airline they said they are unable to refund since its bought through travelopod. Now travelopod refuse to cancel and give me any refund even though I have sent them the doctors letter etc . This is a very shady business with no rules documented and agents just make up rules on the fly. Agent started telling me I needed to be hospitalized to get a refund which is completely bogus . He also gave me false information that the only option I had is to rebook ticket before ***** and was trying to fleece me of more money when ticket prices in march / ***** are much lower than peak season of dec .on emailing the service department they say they will call but no one gets back with any option to cancel , they are just interested in rebooking and taking more money from you . The most horrendous experience with this service and request some ***** action to be taken against them to not harass people.

  Business Response

  Date: 01/30/2024

  Hi BBB Team, We have discussed the case with the customer and clearly informed her that if we cancel this ticket as per normal cancellation policy as given by the airlines then the tickets are completely non-refundable however this cancellation is under medical conditions so we need to apply refund under exceptional cases where we need to upload some documents of illness. The customer has shared the doctor's note with us and we have successfully applied for the refund with ****** Airlines. The request was submitted on January 03, ***************************************************************************** ***** business working days. This case will be resolved on the mutual understanding.  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a ticket that was purchased through travelopod - via phone/email for a trip for my mom. She unfortunately fell gravely ill and is unable to ever travel again. She is 81. I submitted the medical paperwork and they said that ****** airlines will only refund $2089. of the $3189. paid for the ticket. I contacted ****** Airlines and they said that the ******* was what the cost of the ticket was which means that travelopod over charged me by over $1000 and now does not want to release nor refund me the total amount of my ticket. The response from the **** LEADER *********************** |Team Leader @Travelopod.com - and his name is not really *****. **************| Extension- 152 is below: "As Airline has given an exception for the refund, we do not get the full money back from the suppliers as taxes and fees are non refundable. We also pay a booking fee to our supplier to get those discounted prices. After pushing all the best possible options, the refundable amount will be USD 2039.85"THIS IS WHAT HE SENDS ME WHICH IS FALSE BECAUSE UNITED AIRLINES REFUNDED ALL TAXES AND FEES as per my conversation with their customer service/refund department. THEY ARE STEALING FROM AN 81 YEAR OLD WOMAN! and THEY REFUSE TO CALL ME BACK OR REFUND ANY OF MY MONEY

  Business Response

  Date: 10/17/2023

  This is in regards to the BBB complaint we have received against the transaction made to book ****** airlines flight tickets on September 02, 2023. The total fee charged for this flight reservation was $3189.98 with the customer's consent taken on the booking email and approved payment link with consent. It was mentioned in the booking email and e-ticket as well that ticket is non-refundable anytime. However the customer called us on September 13, 2023 claiming refund for the booking under medical conditions. As per ********, her mother cannot travel as prescribed on the Doctor's note. We called ****** airlines and initially they denied for the refund. We offered a refund of $2039 to the customer but later after submitting the medical documents online, the airlines approved the full refund on this booking. We have already spoke to the customer and processed the refund on $3089.98 today after deducting the service fees of $100 only. The customer has happily approved the refund. She might cancel the BBB complaint soon. 

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the quick turnaround and fairness.  My mother is appreciative.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a ticket with this company on Sept 18th. The agent told me that the ticket I was booking was a flexible fare i.e I do not need to pay any fee for change in date unless it is for a higher fare. I paid extra for this flexibility However, I called them yo change my ticket (well within the allowed time) but I was told that I will need to pay a $190 fee irrespective of the date I rebook the ticket for. The company not only defrauded by not only failing to inform me about this fee but i face they marketed this ticket to me as a flexible ticket. I would like the company to reimburse me for this ticket.

  Business Response

  Date: 10/16/2023

  Hello Team,
  This is in regards to the complaint raised by our customer, we would like to highlight few points which were discussed and well informed to the customer before booking the ticket.
  1). Customer contacted us to make the changes, accordingly our representative informed to the customer that there will be a fare difference of USD either USD 168 or USD 190 respectively depending the date which she will select to make the changes.
  2). While booking the ticket if was clearly informed to the customer that ticket is non refundable anytime and customer has authorized the transaction online. Our Booking Rules & Restrictions, Terms & Conditions and Privacy Policy have been accepted by the customer. The ** address has been captured with an authorization time stamp. The same policies were sent to the customer in confirmation message instantly after the booking.
  3). While booking the ticket it was clearly informed to the customer that the ticket which is booking is a flexible ticket in which she will be allowed to make the changes in ticket and there will be no penalty for it but if there will be a fare difference they she will have to pay.
  4). Customer contacted us to make the change in travel date and accordingly our officer informed her that there will a fare difference, note: we never mentioned that there will any fee/penalty to make the change as it is difference in fare which applicable from airline end and we are asking for the same. Customer has stated in here complaint that we asked for the penalty/fee but we clearly mentioned her that it is a fare difference ad there is nothing like change fee or penalty we are asking for. 

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have searched online for flight deals and it showed me $493.50 and said I will have to call. But when I call they said they don't have any such deals. I even refreshed my page a few times, and I still saw the same deal but they said they will not honor that deal. If you don't ***** it than don't show it.

  Business Response

  Date: 05/01/2023

  The screenshot shared by the customer shows an itinerary with a price of $493.50 which is a phone only deal and as per the screenshot, there were only 9 seats left. Now since we make hundreds of reservations on a daily basis because we have been in business for the past 13yrs and we have a good client hold, the availability of such fares for a longer period is not possible because it's always on a first come first serve basis. Although we book flights for anyone around the world, our major travel market is from ****** to ***** where ***** has 2 major port on entries i.e. ***** and ******. Almost all travelers flying from ***************** to ***** will see either ***** or ****** as their first post of entry and due to such bookings getting confirmed every other second or minute, it affects the live inventory system and seats get filled easily. The website takes a bit longer time than live inventory to get updated with the seats availability as we have to update the fares and seats manually, we do change the price once the bookings made using such seats are confirmed. Many people hold such fares for a day or two with us and later cancel too which makes these fares dynamic in nature as they keep on increasing or decreasing depending on bookings and cancellations. We apologize for the inconvenience caused to the customer while looking for a ticket with us but since we were not able to offer the fare shown online, the customer dropped the idea of booking with us and never made a confirmed reservation. We even offered an alternate option too as the customer was flexible with the travel dates but he said he needed time to decide and may call back if required. We never received a call back from the customer. We tried reaching him too via call and SMS text message but there was no response. We sincerely apologize once again for the inconvenience caused to the customer.

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked tickets in 2020 with Travelopod before the pandemic for****** trip for my family of 4. After pandemic started, Travelopod denied the refund and charged me additional amount to give me future flight credit. I finally used the credit for my in-laws this year in July and they used my entire credit for the two tickets, in turn charging me over $2000 more than what the ticket was (attachment 1 and 2). Because I paid so much extra, they promised me in writing (attachment 3) that they would refund up to $200 towards checked baggage charges. After paying for $100 charges to United airlines for checked baggage charges, several requests were sent to Travelopod requesting the receipt, with no response provided from them. I am looking to *** to resolve this issue and help me get my $100 refund for the baggage charge as promised by Travelopod. Checked baggage receipt is attachment 4.

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2023/01/27) */ In regards to this case, We committed a refund of $100 on Jan. 07, 2023 to the customer for the baggage cost and we have already processed a refund of $100 via check to the customer. On Jan. 21, 2023 we have received the confirmation from ******* ********* that the refund check was received. Consumer Response /* (2000, 7, 2023/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was able to reach the business after the initial complaint was filed. Refund has been received and this issue can be considered closed. Thank you.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my travel from Travelopod to travel to India. The travel agency confirmed my reservation and sent email with the confirmation number from airlines. The travel agent then cancelled the ticket without informing us. We found out after 4 weeks that the tickets we booked and paid for is cancelled. Agent (****) kept on lying to us that it is the airlines that cancelled the ticket due to schedule change. I showed the same ticket being available after 4 weeks at same schedule and **** kept telling no that flight is no longer available. I contacted airlines and they confirmed there is no schedule change and that our agent cancelled the ticket. I also challenged **** that if airlines cancels the ticket they rebook it on another flight and inform us and **** said in this case they did not do that which is unbelievable. I checked with airlines and they said they did not cancel and would have rebooked for any schedule changes. This business cannot be trusted. I ended up having to book a ticket that costed me $590 more on my own to keep my schedule.

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/11/04) */ Dear ****** With reference to your above message, we sincerely apologize for the inconvenience caused. We request you to kindly allow us 48-72 hours to go through the history of transaction and your reservation so that we could get back to you with a resolution. Business Response /* (-10, 6, 2022/11/09) */ In regards to this BBB complaint, we would like to highlight a few points in this case. The customer called us on September 13, 2022 to book a one way flight reservation from Dallas, Texas to Delhi, India for 4 travelers including 2 adults and 2 children. After a brief discussion on the prices and flights, the customer agreed on booking Qatar Airways and authorized us to charge the card with confirming the booking. We charged the card but the transaction was declined so a new card was shared with us by the customer and the confirmed tickets were sent on September 13, 2022 itself. After September 13, 2022, there was no conversation with the customer and also we didn't receive any email from the airline's end. We received a call back from the customer on October 03, 2022 as they were trying to check the reservation online but were unable to do so. We checked the same and found that the flights were non-operational in the reservation. This is only possible when there is a schedule change done by the airlines in the booking because four unique 13 digits ticket numbers were generated for each passenger respectively and everything was good to go when we sent the tickets on Sept. 13, 2022. We offered to rebook other flights without any cost to the customer because of the schedule change but the customer wanted to fly on the same flights. Since the same flights were not available, we processed the full refund back to the customer's card. We have a dedicated team for schedule change bookings but there was no notification received from the airline's end. We never book, change or cancel the reservation without the customer's written approval in the email. We sincerely apologize for the inconvenience caused to the customer due to all this but we never cancelled the booking nor we had any intentions to do so. Consumer Response /* (3000, 8, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is full of inaccuracies and lies. I called Qatar airways and their response was clear that the ticket was cancelled by the agent. They also confirmed that there was no schedule change. Airlines also mentioned if we make changes to schedule we contact customer. So that is another inaccuracy in the response from Travelpod. Another lie is when they say the " Since the same flights were not available". I showed them that I can book the same flights and my tickets was not cancelled. Refund for the ticket does not do justice here since I had to fork addl $590 to keep my schedule and travel plan Business Response /* (4000, 10, 2022/11/17) */ Hi ****** We never cancel a reservation until the customer asks for it. As per process of Travelopod for any cancellation, we duly send a written email to the customer with charges and refund amount. We cancel the booking only after written authorization is received from the customer. We sent you the confirmed tickets and invoice on Sept. 13, 2022 and there was no conversation with you or the airlines after that. We didn't receive any update from the airline's end on your reservation. When you called us on Oct. 06, 2022 we got to know that day only that the flights in your reservation were cancelled. As per our understanding, this can be a sheer case of overbookings done by the airlines and later cancelling the reservations without any notification sent to the customer or to the agency. Every airline in this world does overbookings on seasonal dates and we have experienced such non-informed cancellations in the past also. For the same reason we tried offering you different flight options without any cost but since your preference was to fly in the same flight, we apologized and informed you that we are unable to offer you Qatar flights again. We sincerely regret and apologize for all the inconvenience you have faced but this is something which we can't control from our end. Consumer Response /* (4200, 12, 2022/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned the airline already confirmed that the reservation was cancelled at the request of the travel agent. This agency is consistently telling lies. I understand that every airlines in the work over books but none cancels without informing the passenger. In this case they did not inform us since the request for cancellation was made by travel agency since they could not honor the prices they quoted to us. They left us in the dark and never bothered to confess that they made a mistake. We could have rebooked at that time instead of overpaying later. I also mentioned that I booked the same flight on my own and that ticket was never cancelled. So all this story about airline cancelling us not true. You should do business in ethical way and it is ok to confess your mistakes. Don't try to hide the mistake and then make up these lies. It would have been handled much better if you would have told that you cannot honor the price and we would have taken then response better than this experience.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2022 I called a wrong number from the internet attempting to speak with United Airlines. The number connected me to Travelopod, but they never identified themselves. I explained I was looking to change a record locator with United because United changed my route on a trip scheduled for 10/20/22. United changed the route from **************************. Given the route change, I asked about flying ******* one day sooner, on 10/19, then continuing ******* on 10/20. They gave me a price over $500 for 2 passengers, but eventually provided a fare change of $398.00 They took credit card and other personal information. They then called United Airlines, falsely claiming they were my nephew named ***, and with the personal information and record locator, United changed the flight for 10/19. Travelopod gave united a cc ending in ***** and was charged $134.18. Never in the call did they identify themselves as a travel agency and led me to believe they were United Airlines. The transaction was done under false pretenses.

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 6, 2022/10/12) */ This is in regards to the BBB Complaint we have received against the amount charged to make changes in the travel ticket scheduled with United airline for a price of $398 that was charged on Sept. 08, 2022 from the card ********** on airline ticket fare. This amount paid for the changes was totally non-refundable and the same was informed to the customer on the confirmation call. The ticket was booked under the name of: 1. ****************************************** The BBB complaint is received with the reason as 'Misrepresentation as Airlines'. In regards to the same, we would like to highlight few points as mentioned below: 1. The customer called us on Sept. 08, 2022 to make changes in an existing reservation with United Airlines and after a brief discussion, the customer chose to book new flight for Oct. 19, 2022 as departure flight and has authorized us to charge the card by giving us verbal authorization with consent on the confirmation call. We have the call records captured too. 2. We have made the changes as requested by the customer. The same may be checked by calling the airline with reference to the passenger's name or **********. The reservation is still active on United airlines website. 3. As we are an OTA (Online travel agency), we never take and charge the card physically. The CC number is shared by the customer with consent and is charged after verbal authorization received on the confirmation call. Our agent has proactively shared the information that we are Airlines ticket fare and the charge on the card will be showed under Airlines ticket fare only. We have the call records captured too. 4. A confirmation text was sent with charges and reservation code on the registered phone number. 5. The customer called us from number - ********** which is registered with the bank and was positive in our credit card verification too. 6. The credit card holder -****************** is also the traveler in the reservation. 7. Card holder verification was done before proceeding with this transaction. 8. The confirmed tickets were sent on the registered email id - **********************. 9. The customer has never approached us for any other concern related to the booking. We could have helped to cancel the ticket if the customer had called us. Business Response /* (1000, 9, 2022/10/18) */ As per new update on this complaint, the customer disputed the charges with the credit card company. We discussed the case with the customer on a telephonic conversation and verified all the details related to the booking. While doing the detailed analysis on this booking, it's been found that there was a price discrepancy issue and it's our sincere apologies for the inconvenience caused. The customer has agreed to withdraw the dispute on mutual understanding and we are refunding $239 back to the customer's card once the dispute is closed. Consumer Response /* (2000, 11, 2022/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Travelopod has acknowledged the billing error and has agreed to refund me $239 on my original credit card. I have withdrawn the dispute with the credit card company. Thank you for the BBB for helping settle this matter. Regards, *****************

• Initial Complaint

  Date:09/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got scammed by this company I called to the wrong number thinking was ****** airline (Reservation ******* and they were pretending are ****** Airline, canceled my ticket and sold me a super expensive ticket just for change 3 letters in my last name New Reservation ******). they told that was the only way, later I called to the right number of ****** Airline and they told me how easy is correct any mistake in the name of the traveler. Now I expended 300% more and I had to wait one day more to leave to my destination. the name who scammed me is ****** ***** phone (XXX) XXX-XXXX Extension *** number XXX-XXX-XXXX ****** Airline can't do nothing now because the original ticket is canceled and refunded. and they even paid way more less that I paid. The original Reservation was ***** they sold me a new ticket for **** and they just paid **** to ****** Airline. They claimed to be ****** Airline and drove me to cancel and buy new tickets more expensive.

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/10/03) */ In reference to this *** case, we have cross verified the call recordings and found that the agent has never mentioned or represented himself as a ****** Airline's agent. He did mention on the recorded call that this is the Airlines Ticket Fare and helped the customer according to the name change policies provided to us by airlines. A name correction for a spelling mistake is possible with any airline by paying some amount as penalty and service fees but since the customer wanted to make a complete last name change, it was advised to cancel the old booking and make a new one with correct name so that the customer does not face any obstacle at the airport. The customer provided us the wrong last name as ********* for the original tickets, however the actual last name is *************** which is a complete change in the last name of the traveler. With given consent, the customer booked the reservation with us on Sept. 09, 2022 and on the same day we made the cancellation as requested by the customer and voided the complete transaction too. The money was reversed back to the customer's card. We sincerely apologize for any inconvenience caused due to any miscommunication or misunderstanding with the agent but we have already cancelled the booking and refunded the complete amount which was charged on the customer's card the very same day of the booking. The agent also mentioned that the charge of $596 will appear on the customer's card as Airlines Ticket Fare on the recorded call. We sent a confirmation text message of the booking on the customer's registered phone number with our toll-free number too in case if they want to call back. Consumer Response /* (3000, 12, 2022/11/02) */ ***Document Attached*** They did lied to me for sell me a new and more expensive ticket. Attached their own text message with the manipulation. United airline told me "Yes, you can change mistakes in your name tickets without any charge or any inconvenience but since the ticket is alrealy canceled we cant change it" Attached screemshot where Travelopod cancelled my ticket telling me it's not posible and the only way is cancelling the ticket and selling me a new one. Of course if they tell me "We are not United Airline" I will call the right number inmediately to solve the mistake. Of course I don't want to cancel my ticket and buy an other more expensive. But they made it sound like is the only option to solve the mistake but it was really for their own benefit. Business Response /* (4000, 14, 2022/11/03) */ As mentioned earlier, we have the call recordings where it is clearly audible that the agent never represented himself as a United Airlines agent. It was the customer who called us, not we called him for the services. The customer called us and said he made a mistake in the name on the booking and wanted to rectify the error. It was not a spelling mistake error but a complete name change. The customer booked the ticket with the wrong last name as Silverado on the original tickets, however the actual last name is *************** which is a complete change in the last name of the traveler. We only followed the policies given us by the airlines and booked him the new ticket. It is clearly audible in the call records that the agent informed the customer that we are Airlines Ticket Fare and the charge on the card will be shown with this name only. The customer shared the card details verbally with consent and after the authorization only, we charged the card. Later he cancelled the reservation. The charges were voided and reversed back to the same card.