We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Tape Rentals

Vudu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Tape Rentals.

Complaints

Customer Complaints Summary

  • 155 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am sick of making purchases on this website and being forced to store/ save my ****** or credit card information after doing so. I do not want a payment method permanently attached to my account due to potential fraud risk. They do not have an easy method to remove linked payment methods. I have many movies I have purchased over the years and can't easily just stop doing business with them. I want to be able to make a purchase and not lock a payment method. I emailed them to remove my ****** (this situation), and they responded telling me I need to call them. I don't have time to sit on a phone call to deal with this nonsense.

  • Initial Complaint

    Date:07/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had VUDU account for over a year. In the past they have taken purchases that I paid for without any notice. I have complained to them and they reimburse me one time. I have had to cancel my credit card through them and block them due to the fact that they have fraudulently taking money out of the credit card that I had with them without my permission. In the past month June 2022. Vudu has interrupt my service, with no follow up of explanation, I cannot access my account for hours at a time with no explanation. These are purchases that I made and have been paid for and they withhold those videos. I have called and written many times and complained to various employees with no resolution. They are rude and do not resolve the issues or give any explanations. I've had employees hang up on me with no consequence.

  • Initial Complaint

    Date:06/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6.5.22, I purchased to buy the movie called Lorenzo's Oil for ****** However, since that day it has not shown up in my library. I would like a full refund. I contacted Vudu Customer Care Team through their website on 6/11, 6/18, 6/22, and 6/26. No representative ever came onlline to chat. I also emailed **************** on 6/11 and 6/22. I emailed ***************** on 6/22. No response was ever given.

  • Initial Complaint

    Date:06/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 5 charges of *** each being charged to me through Vudu. I never received any rental or movie from them. Called customer service and was told I WOULD receive a refund in 48 hours but never did. When I called them back I was told I had to contact **** for the refund even though there was no purchase history through my **** account for Vudu. I called **** and they assured me the refund had to be through Vudu not them. Vudu is still telling me I have to contact **** and that they will not be giving me my money back **** has to. I never made these purchases I have been charged with and have been given the run around on a refund and why it happened.

  • Initial Complaint

    Date:06/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the movie "Fantastic Beasts: The Secrets of Dumbledore" on 5/30/22 from Vudu for $26.99. On 5/31/22, I called Vudu to ask if I could return my digital copy for refund or credit added to my account. I had & still have no watched the movie. The woman that I spoke with said that I could have a refund and that she would take the movie off of my account. She took the movie away, but never issued a refund or credit. I messaged a Vudu employee, named *****************, earlier this week through Vudu chat & he told me that someone was going to email me and that we could continue this issue through email. I never received an email. I went back onto Vudu.com and filed the complaint via email, I received an automated email that said they would respond within 72 hours. They never responded. I have been a loyal Vudu costumer and have spent hundreds of dollars, over the years, on their site. I just want the refund that they promised me. I would also settle for a credit or at the very least, the movie I paid for back. I don't feel like I'm asking for too much. I have a reference number from my original phone call on 5/31/22. I hope that you can help. Thank you. VUDU Reference #****************

    Business Response

    Date: 06/15/2022

    Consumer Response /* (2000, 5, 2022/06/15) */ Hey ******, Vudu emailed me yesterday and has given me a credit of $40 for my troubles. I had assumed that they did thus because I contacted you. I had mentioned it in a message that I sent them. I appreciate your reaching out to me. I now feel satisfied on my end. Thank you so much, *****************

  • Initial Complaint

    Date:06/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the full series of the tv shows "The Mentalist" and "ER". I have only been credited with the the 1st two seasons of both. I have tried to contact vudu five separate times through their website and through live chat. The website gave an automated response asking for 72 hours to respond. No response each time. The live chat just hangs there stating it is trying to find a live representative. Resolution would be to either give me what I purchased, refund my money and take the purchase back, or prove to me that I am incorrect about what I purchased. Bot responding is not an acceptable resolution. Thank you, *********

  • Initial Complaint

    Date:06/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to chat and call in but get no answer. I email and months go by with no reply. I just want to access my Vudu.com account. I normally sign in with my walmart.com login but I am told this isn't accurate yet it works at walmart.com. I have spent a lot of money with vudu.com and now have no access!! Please help!

  • Initial Complaint

    Date:05/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 8 seasons of weeds . A tv series from Vudu. I paid 17.49 for them . The ad said Free shipping . I only got online service . Not shipped to my home . I've sent email after email with no response . I want my money back. It was all done online. No reciets.

  • Initial Complaint

    Date:05/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a coupon code back in 08/2021 to redeem a movie and I ended up getting charged. I have contact Vudu SEVERAL times and continue to be told it will be escalated and I will get a response within 48 hours - it is now 05/24/2022 and when I called today I got the same response. No worries someone will contact you within 48 hours - I just want my refund.

  • Initial Complaint

    Date:05/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 3 movies tonight. One was *** ********. Got 29% of the way into the movie and could not continue watching it. Movie was not at all what was expected and stopped watching. Contacted support to get refund and to have movie removed from my account. Customer care refused to refund the movie. Have bought 250+ movies thru this service and 3 more tonight. Terrible customer care and do not do right by their customers. Will discontinue use of service in future if this is not corrected. I want a refund of this movie that I have not watched.

Vudu.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.