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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Online Retailer

Cobra Foam Inserts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order for foam inserts back in December of last year. I have not received any shipping information yet. 3 MONTHS. I have tried to contact the company numerous times and only occasionally got an email stating the item would be shipped the next Monday. They said that multiple times and never followed through. They have charged my card and now I cannot reach the company

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was supposed to be delivered in December, but it wasnt, and the company has not responded to my last multiple attempts at email, instant messaging through the website and multiple phone calls.

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case on June 30th of 2023 which had a description claiming shipment in 2 to 7 days. I emailed on June 1st to inquire about the delivery and was told on June 5th it would be shipped by the end of the week (by June 9th). I emailed on the 30th asking why it was not shipped and heard nothing.

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, I ordered and pre-paid over $400 for a shotgun case. Since then, they have been impossible to reach, either by phone or email or via their chat function on their website. I since have done more research on this company, and my worst fears are now confirmed. I have tried to cancel the order and I have tried to stop payment on my credit card.

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my purchase December 11th for $108, I got a generic response confirming my order and stating they would reach out to verify specifications if needed but that my order would take 3-4 weeks before it was shipped. I reached out January 12th because I haven't heard a single thing since the order was placed. After a few days of not getting an email response I tried contacting them through their online chat, calling and left voicemails. Going on week 6 now and still haven't had a single response since my order was confirmed.

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The costumer service is horrible. After the order was placed two weeks ago, I haven´t received any updates. I´m trying to contact them and they dont answer emails, phones calls or even the chats in the webpage. Super upsetting.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 5, 2022/11/15) */ Customers email was already responded to on 11/14

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried reaching out to company for order update for an order placed well over a month ago. Emailed, called no answer left voice mail, ******** messenger generic response. I just want my money back at this point. Order #XXXXX

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 6, 2022/11/04) */ Order has been shipped via **** tracking numbers XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXX Consumer Response /* (2000, 8, 2022/11/03) */ Cancel complaint, company has reached out to me

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased from this company several times in 2021 and 2022. Foam products were great. However, difficult to get a hold of anyone. Had to cancel our last order on 2-1-2022 for order XXXXX. Had to contact several times to cancel. Then, when they finally confirmed it canceled, they never refunded my money back to my CC. Very disappointed with basic business 101 stuff.

  • Initial Complaint

    Date:09/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on Aug XX XXXX, received an email on the 22nd saying the item has shipped, but every day I check, it still says that it is just the label that has been created, nothing has actually shipped. Today is Sept 2, 2022. I have written several emails asking for an update with no response, and I just now just tried to call their phone number and its a fake scam phone number saying that I won a gift card. I retyped it and called again just to double check. Same fake pre-recorded message each time. After checking here on the BBB for reviews, there are numerous people saying they went several months with no contact or a product form this company and are trying to get refunds of their own. I do not expect a product from this vendor, nor a response. It feels like a fake company. At this point, with no contact, I want nothing to do with this company. Listing a fake phone number is a huge red flag. I have started the refund process with Paypal.

    Business Response

    Date: 09/22/2022

    Business Response /* (1000, 5, 2022/09/06) */ Customer received full refund. Package was lost in transit. Consumer Response /* (3000, 7, 2022/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package was absolutely not lost in transit, it was NEVER SENT and they never responded to any inquiry as to the status of what was going on. It is a blatant lie to sit there and say it was lost in transit, and rather scummy to say the least. However, I did receive a refund, after i escalated the issue with Paypal, so the matter is technically solved on my end.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 foam inserts from Cobra, and after finally receiving the product, found that both were not cut to the correct specifications and would not work at all. I've had countless emails sent to Liran in customer support and have not been able to seek resolution - first was to get replacement foam, and at this point I'm wanting a refund. I would have taken replacement funds without a refund but a lack of communication for over 2 weeks and no acknowledgement of the issue is very unprofessional and not the way to handle business. I'm filing a claim here because I cannot seem to get resolution communicating with the company on my own. It's too bad that others have had these exact issues reviewing their *** profile.

Cobra Foam Inserts is NOT a BBB Accredited Business.

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