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ComplaintsforRheumatology Therapeutics Medical Center
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was told ahead of time I would just owe 20% coinsurance, which would be 30 for a physical therapy (PT) visit. Instead they also charged me an extra 45 fee since they said insurance doesn't reimburse them enough. I had already taken time off from work and driven 1 hour each way to attend the appointment. When I sent them a letter saying I should not be charged the 45, they then sent me a bill of 230 for disputing the charge.When I was at my visit, another patient checking in said she was also not warned of this 45 surcharge.I want the 45 refunded and the extra feeds waived (recharging me 45, 75 dispute fee, 75 processing fee, and 35 late fee). Nothing was late.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.