Business ProfileforPOS PROS

In October 2021, I was researching ways to take credit card payments remotely as I was going to be vending at an event. I contacted several companies, one of which was an app called Smart Swipe. I decided against using their services, but now I’ve come to find out they have been charging me exorbitant fees every month since November 2021! It took a long time to even discover that it was this company, because they apparently go by many different names, Smart Swipe, Paysafe Payment Processing, POS Pros, etc., none of which are used when the debits are taken from my account, it only shows as “MTOT DISC BANKCARD CCD” which is why it flew under my radar for so long. Since I had so many credits and debits daily in my account, and this was made to look like a recurring payment to a credit card company, I assumed that was what it was, until now. I inquired with the bank for a phone number attached to the most recent debit of 6/3/2024. I called and got the run around almost immediately. I ended up speaking to two different reps on the phone, and another in a live chat, for over two hours. They said they would escalate it and see if I could get refunded, but I can’t trust them. I never used any of this company’s services, not even one single time, I never signed a contract, I deleted the app and moved on when I decided to use Square for the remote credit card processing that I needed for the one day of vending at an event. I did inquire about the Smart Swipe app and how it worked, but decided not to use it, and by their own records, it clearly shows I never used their services, yet still, they continued to charge me bogus fees every month and concealed the name in such a way that I didn’t notice it. This company was never authorized to charge me all these monthly fees, totaling in the end $4354.15. It is outrageous and I would like to dispute them all as fraudulent and theft from my account.