Complaints

This profile includes complaints for Amgen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amgen

  One Amgen Center Dr. Thousand Oaks, CA 91320

• 

  Amgen Inc

  400 Galleria Pkwy SE STE 420 Atlanta, GA 30339-3182

• 

  Amgen

  2338 W. Royal Palm Rd STE J Phoenix, AZ 85021

• 

  Amgen

  Phoenix, AZ 85021

• 

  Amgen, Inc.

  12000 Plantside Drive Louisville, KY 40299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for listening. I am contacting you on behalf of my mother (I have Power of Attorney). She desires to sell her Amgen stocks in full. Amgen received this request on 12/3 (please see attached certified mail receipt). We still have not received a check from selling the stock. I understand that this takes some time, but the last time I called on December 19th and spoke to a supervisor, Prince, January 2nd was the date given. When I called today, January 26th was given as an estimated date. When I asked what their policy timeline was, I received no clear answer. The only statement made was it takes 3-5 business days to sell the shares after the federal withholdings are processed. I have no faith in the estimated January 26th date due to past misinformation. Can you help ?

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employment ended May 2023. Amgen Insurance is still active with HMSA. HMSA only accepted confirmation is from Amgen.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, I was prescribed Otezla by my dermatologist to treat my psoriasis. In June 2023, I had exhausted Otezla's co-pay assistance problem and could no longer afford the absolutely absurd $2,250. 54 per month for the drug. I was trying to work with my dermatologist to find a new medication when the Otezla rep informed them of a new reimbursement plan that was being offered by Amgen. I talked to so many representatives during these process and never once did they disclose over the phone that I could not pay with an HSA and be reimbursed. Never once. I had submitted my reimbursement today and was contacted by an Otezla Support Plus rep who informed me of this new rule and sorry, there's nothing they can do about it. The suggestion I was offered was to just put it on a credit card. How is this even a potential answer to this problem. "Don't worry-we reimburse quickly." Since I wasn't informed in any of the conversations that an HSA was excluded from this plan, I expect to be reimbursed.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to ask for your assistance in resolving a problem regarding Amgen. Amgen is the company that produces O*****, a psoriasis medication. My dermatologist prescribed O***** in June 2022. I had to go through a special pharmacy by the name of Accredo, to have it filled. The prescription is very expensive, so O***** sent me a co-pay card, which covered my co-pay in full for one month supply in June 2022. I refilled O***** in September 2022. Before I refilled it, I called 1-844-40*****, which is the phone number on the back of the O***** Co-Pay Card. I was assured that the co-pay would be covered again. When I received a bill from Accredo in about October, I called O*****. I told them that Accredo hadn't received their payment, and the O***** representative called them on a 3-way conversation. The O***** representative assured me that O***** would provide the co-pay and I had nothing to worry about. I was billed in November and December 2022. I called O***** and asked them to intervene. I was sure that it was just a misunderstanding. The O***** representative said that the Co-pay card would not be honored because I am on Medicare. This was information that differed from what the O***** representative had told me prior to ordering, and during the 3-way conversation. The co-pay is $1,166.53. I would not have ordered the medication if I had received the correct information from the telephone representative regarding the O***** Co-Pay Card. I assumed that I had received correct information from the representative. I called Amgen again on April 3, 2023. I spoke with a male representative who confirmed the information that I just shared regarding the 3-way conversation. During the above 3-way conversation, I spoke with Accredo and Amgen/Or*****. Every participant had my date of birth and insurance information. I contend that the Or***** representative is responsible for the information she gives to the patient.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent us a prescription we did not want and told them not to send. Our insurance denied the payment and said do not send. They expect us to pay for Otezla that we did not order. This drug was sent via a third party. See pictures.

• Initial Complaint

  Date:12/30/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our patient is enrolled in the Amgen Enbrel Safety Net program and obtains her Enbrel through that program. We sent an electronic Rx to that program on 12/13/22, again on 12/20/22 and again on 12/28/22. This patient is 92 years old and missed last week's dose of Enbrel and is now going to miss this week's dose. I spent the last 2 days attempting to contact Amgen receiving a message that they were having phone issues and to call back at another time. I repeatedly attempted to speak to someone to no avail. I received a message indicating they were revamping their system & advising me to call back on January 3rd!! I called Amgen and expressed my dissatisfaction with this and was told they were unable to ship medication to my patient until 1/3/23. I told them that was unacceptable and asked what they had done with the Rx they had since 12/13/22. After receiving no satisfactory answer I requested to speak with a supervisor (this was after being on hold and on the phone for 1 hour@!!) I was again put on hold for over 10 minutes while the rep attempted to get a supervisor on the line. I told her I would not hold any longer & requested a call back which I never received. I find this totally unacceptable to leave my 92 year old patient without her needed medication for 3 weeks because they are "updating their system" when they had the prescription in hand for 3 weeks. I find this to be negligent at the very least!!

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over 9 months to get claims paid for injectable medicine - Nplate. Every claim has been denied, and always for a different reason. I sincerely think this is a scam, and they are getting some sort of kick-back from the government or somewhere else for offering an "assistance" program, while never actually paying any claims. Service dates that I have submitted claims for are: 1/20/2022; 2/11/2022; 3/17/2022; 4/8/2022 I have provided all of the information at my disposal, including Explanation of Benefits statements, billing statements, claim forms from provider, and patient summaries. 

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMGEN was supposed to send my prescription out to me over a week ago, they never did so. I then called them on the 6th of Sept., and they were supposed to send it to me via UPS 2nd day air, and UPS lost my medication, and AMGEN refuses to help me.