ComplaintsforAmerican Honda Motor Company Incorporated

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have a 2018 Honda CRv EX-L. I went in to have my car looked at because several lights were showing up on my dashboard (LKAS, Brake system, ACC, Collision Mitigation). I was informed that my wave radar had been misaligned because something like a rock must have hit it while I was driving. I was also told that the replacements are back ordered so I needed to come get my car. I was told that Honda would not cover the cost of the repair because the radar being hit causes it to no longer be under warranty. The rock hitting the radar is essentially a natural cause that no driver would have control over. The fact that the replacements are back ordered leaves me to believe that this is a frequent issue and Honda should issue a recall on this part and should find a way to limit this occurring in the future. The document titled BBB has the rest of the information for my complaint. Thank you for you help.

• Initial Complaint

  09/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new 2021 Honda Passport ***** from Lindsay Honda on 08/09/2021. I noticed several defects related to both the exterior and interior of the vehicle and immediately contacted the dealership. I was told that the issues are all manufacturer related and to contact Honda Customer Service at XXX-XXX.1009. I have tried contacting Honda several times and have not received any call backs or assistance with getting the vehicle issues addressed under their new car warranty. I also called the Lindsay Honda dealership at XXX-XXX-XXXX and requested to speak with the owner about the issues and never received any call backs from him, again I was told to contact Honda Customer Service.

  Business response

  10/28/2021

  Consumer Response /* (-5, 5, 2021/10/05) */ I have tried contacting Honda Customer Service multiple times- 08/11/21- spoke with a Diana, 08/16/21- spoke with a *******, 08/27/21-spoke with a ******, 08/31/21- left message with case manager ******, 09/07/21- spoke with a *******, 09/14/21- spoke with a ****** and on 05/15/21- finally spoke with *** case manager ******. The issue is nei***r Honda of America or *** ******* Honda dealership where *** vehicle was purchased wants to assume any responsibility for all of *** defects that are on both *** interior and exterior of *** vehicle that I purchased new from ******* Honda. When I spoke with ****** she stated that Honda is not liable for any defects if ***** Honda technical representatives look at a vehicle and deem those defects as "normal". I told ****** that is not acceptable to me considering it is a brand new Honda purchased for over $******* As of today 10/05/21 we are still finding defects on *** new Honda vehicle, ***re are paint defects on both front side driver and passenger doors along with multiple issues with *** lea***r interior. I have taken *** car back to ******* Honda several times, even *** next day after purchasing *** vehicle and recently to a Honda dealership closer to our house. Both ******* Honda and Honda of Zanesville acknowledge seeing *** defects and stated ***y should be fixed, but Honda Corporate has to approve *** need for all of those repa**s. It seems to us that Honda is not wanting to honor ***** manufacturer warranties on ***** vehicles and instead state that defects are under "normal" standards which should not be allowed on a brand new vehicle. The owner from ******* Honda never returned my call and when I spoke with ****** at Honda Customer Service back on 09/14/21, she stated that since I reported all of *** issues *** very next day to ******* Honda after purchasing *** vehicle, ***y could have and should have taken *** vehicle back and exchanged for ano***r model. I reported all of that information to ****** at Honda Customer Service and also texted one of *** sales Manager's at ****** Honda-******* ****** on 09/14/21 and never received any reply back. I feel like I have received a lemon vehicle with way too many defects and should not have to continue finding even more on a brand new vehicle and we also put down $***** of our own money, plus received an additional $***** positive equity on a 2016 Porsche Macan that was traded in for *** 2021 Honda Passport Elite model. At this point we would prefer to have ano***r vehicle since Honda of America is refusing to address all of *** defects found on *** new Honda we purchased. Our concerns are having a so-called brand new vehicle with so many defects that would ***n requ**e both exterior doors to be re-painted and both front seats and *** ent**e back seats all removed to have all new lea***r re-done. At some point both Honda of America and ******* Honda should assume responsibility for taking possession of a defective vehicle and ***n selling that vehicle to someone. We also paid an additional $******** to have both *** interior and exterior of *** new Honda Passport treated with a product sold by ******* Honda called Ceramiseal, which is supposed to protect both *** exterior and interior of *** vehicle for 5 years. Unfortunately when we test drove *** new Honda Passport it still had plastic pieces covering parts of *** vehicle so we would not have seen many of those defects. The car was also not finished being treated until late evening of *** day it was purchased-08/09/21 and it was dark both inside *** area where *** vehicle was waiting and also outside. The following morning of 08/10/21, I immediately texted *** sales person-******* to report *** defects and how unhappy we were with *** Passport and wanted to ei***r cancel *** sale or have it excahnged for different one. Consumer Response /* (-5, 6, 2021/10/06) */ 10/06/2021 Update- Spoke with a ****** at 800-999-1099 ext. 87021, who is a case manager at America Honda. We went back and forth and ******* Honda is giving very conflicting information to ****** and America Honda regarding *** discussions both myself and my g**lfriend had with ******* ****** and **** ******* who are sales managers at ******* Honda. I informed ****** that I have several text messages from *** sales person- ******** and also some from ******* ****** where I tell ***m I am not happy with *** 2021 Honda Passport and on 08/11/2021 stated I would prefer a new vehicle. ****** stated that ***** field rep would approve having all of *** lea***r seats replaced, but cautioned that ***y may look worse than ***y do now. I told ******, why would I want to have all of *** seats looks worse and also risk having all of *** o***r interior trim pieces being scuffed and ruined in *** process, ***n those would all have to be replaced and on a so-called brand new car, along with possibly having both driver's side and rear doors re-painted due to painting defects found...... ****** stated that if I am seeking to have *** 2021 Honda Passport bought back that she would enter that request but no guarantees. I told ****** that we would want *** $****** that was put down towards *** 2021 Honda Passport returned and we could purchase a different vehicle o***r than a Honda elsewhere and been done with all of this. I also informed ****** that we noticed yet ano***r paint defect on *** car and ******* Honda's body shop would need to see *** car. The vehicle has way too many imperfections and would just prefer to have *** $****** we put down returned and *** 2021 Honda Passport Elite taken back and we move on from this ent**e situation.

• Initial Complaint

  09/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2012 Honda CR-V ~80k miles Original owner ***********XXXXXX I requested help online. No response. Called the customer service center 9 days later and was told to get a second opinion from another dealership. Emailed ***********. No response. Issue: Battery must be replaced every 2 years - apparently this is a known issue for this vehicle. The red battery light came on last month. We replaced the alternator and the battery - each 2x. The battery light continues to stay on. I have read there is a field fix for this (software update). Scott Robinson Honda said nothing wrong. I asked for a field rep to take a look at the vehicle and was told that would not happen and to go to another dealership. I just want it to be fixed.

• Initial Complaint

  09/09/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My 2018 Honda CR-V broke down on July 20th, 2021, indicating a brake failure. I dropped of my car at Serramonte Honda dealership, in Colma, CA on July 21, 2021.. They did the diagnosis and informed me that the Master Brake Cylinder had malfunctioned and the part was on back order. Since I have extended warranty on the car, the dealership gave me a rental car for 6 days per the contract. I reached out to American Honda customer service and they wouldn't provide me a loaner car. They gave me a release date of 8/31/2021 for the needed part. Then they informed me that the date was pushed out to 9/5/2021. Today (9/8/2021) they informed me that the release date was pushed out again to 9/18/2021. Knowing this trend, I would not trust that date. We are seniors and have been renting a car every week and cannot afford on our fixed income. We are not responsible for American Honda's poor planning. We want American Honda to reimburse the expenses incurred on the rental car until the car is fixed.

• Initial Complaint

  09/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I'm writing 2 report an issue I've with Rosenthal Fairfax Honda (Fairfax, VA *****). I turned in my leased Honda Civic 2018 on 5/28 and leased a new one for my son. They forgot to put in the system that I turned in the car. They parked the car somewhere and forgot about it for 54 days until I called the manager Mr. Hardware on 7/20 put him on a conference call with Honda Maturity Dept. he said that the system was down for almost 2 months and that is the reason he was unable to put that the car was returned. Layton confirmed with Honda Maturity that returned the Civic 2018. 7/22 I received a notification from my credit monitor app that I have new balance$*******. Later on, I found that the dealer didn't conduct the assessment until I reported that the car was in their possession for 54 days! 7/29 I met Mr. ********, the dealer General Manager, he said the charges are due to damages in the car. filed a claim with Honda (********). I emailed **** ****** Sr. Vice president but no response

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a 2018 Honda Odyssey in Oct. 2017 (VIN: ***********XXXXXX) from Gillman Honda Houston (Tel: (XXX) XXX-XXXX). While getting the car loan, in order to get the APR rate I had to go with a service package (6 Oil changes and 1 transmission flush, etc). Last year when I visited the same dealership for the 5th oil change, I was told that I still had one more oil change and one transmission fluid flush left. When I called them today to claim the last free oil change and transmission fluid flush, they refused and the service package I purchased already expired. I argued first I did not know that and secondly last time their dealership told me I can come back reclaim the last oil change and transmission flush. And I already paid for the package. The service department manager was not helpful and said that I can complain with the financial department whoever sold the package to me. No help at all. I believe this is unfair to a customer, especially during the pandemic.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  2015 Honda CR-V with just under 34,000 miles started making engine noises. Car is covered under Honda Care Warranty which supposedly provided bumper to bumper coverage but Honda refuses to honor it saying that they only cover the repairs if there's a mechanical breakdown. I explained to them that I didn't feel the car was safe to drive due to the noises especially since I use it to drive my 5 year old child around. Should I have waited until the issue became more severe and eventually would've caused a mechanical breakdown? The coverage terms are absurd and a scam. I tried calling and emailing Honda but they were less than helpful. Customer service refused to even look into it and said this was a wear and tear issue and refused to let me speak to a supervisor about the situation. I've owned multiple cars and this is definitely not normal wear and tear for a car at this mileage that's been well maintained. Emails to management were left unanswered.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased the car May 1st. The next day we had to take the car back because some of the fluids were empty. We notice the two front windows were making loud noises when trying to troll them down, also the tailgate was making lots of noise and sometime would not close. On May 21st we took the car back to have that repaired. They sprayed the windows to stop the noise and told us to come back once the part for the tailgate was in. The noise from the windows grew louder. One June 21st they fixed the tailgate but told us they don't have a fix for the windows and we should just keep complaining about it. On July 8th we opened a case with the corporate office and was given case number XXXXXXXX. We are still waiting to for someone to call us back

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I own a 2011 Honda Pilot with only 98,000 miles and on 8/19/2021 the airbags exploded on me while I was in my car while it was parked in my garage. The keys had not been placed in the ignition and the car hadn't even been turned on. The car is totaled, insurance won't cover the car and I am looking to get money from American Honda since my car exploded on me for no known reason!

• Initial Complaint

  08/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently did a trade-in of my previous vehicle and leased a new vehicle from Winter Haven Honda. I have been trying for over a month now to get them to send the payoff for my previous vehicle. I have called them dozens of times and left many voicemails with sales, financing, and the general manager *** ******* I have had the receptionist leave my name and number for the manager to call me back. The 3 times I was able to speak with a salesman on the phone they said they would find out more information and call me back. I have not once received a call back. I have even gone into the dealership again to try and speak with the manager, and the sales manager ******* ******* refused to help me. I believe it is possibly a payoff fraud. It could also be a mistake by the finance employee that processed the trade who admitted at the time to being high on marijuana while I was completing the paperwork. I have been continuing to make payments on my existing loan while I wait for the payoff.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩