ComplaintsforAmerican Honda Motor Company Incorporated
Auto Manufacturers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 18th I was mowing the lawn when my lawn mower caught fire while mowing the lawn. The lawn mower is still under warranty. They advised to take it to their dealer Northern Tool and Equipment. I did this and paid the $64.20.Today is 7/26/2024 a Honda C/S representative ***** called me and advised me that it was not covered by the warranty. I should contact Northern Tool + Equipment to see how much to repair it. The representative said that it wasnt a defect that caused the fire. He could not give a cause of the fire. He gave various reasons like I could have tipped it on its side to change oil the wrong way. The grass was too long and that caused the fire etc. Debris caused the fire. He said experts had looked at the mower.I called Northern Tool + Equipment and spoke to ****. He said he didnt know yet how much to repair it as he would have to clean the melted plastic. He said he wouldnt know until Monday and he would have more of an answer for me. He said Honda rep he had been in contact. Told him that they could send spare free parts to fix it I would have to pay labor. He would know more Monday on labor cost. Today is Friday and Honda have already said its a warranty replacement. This contradicts **** knowing what needs fixing. How can this not be a defect if he has not looked yet to determine the damage and what needs fixing?**** is contracting what ***** told me. If Northern Tool + Equipment are not sure what damage needs repair how could Honda know it wasnt something wrong with the mower. Smoke came from inside the machine first?Im a USN Veteran if a mishap occurred the Navy could tell you exactly the root cause. It feels that Honda is not doing this analysis and just blames me without doing its due diligence. When I googled Honda mower fire I found a 2017 Federal recall for Honda mowers catching fire. The rep and the Northern Tool guy were not aware of this. When I explained the fact to them.I loved Honda before this problem.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2021 Acura RDX-SH used from ********************************** in 2022, with 22k miles on it. At 36k miles I noticed that the clear coat was coming off the bumper and took it in to the Honda dealer where I purchased it. They stated that would be an issue for Acura not Honda. I then took the vehicle serial times to ******** Acura in ********, ** where they took photographs and stated they would have someone look at the photographs and call me back, they didnt. I brought it back to the dealer again at 42k miles and they looked at it again, stating that the vehicle had been wrecked and repaired, not the original paint. There is nothing that indicates this vehicle has ever been in an accident either on the car or on a carfax. I have had an independent expert car painter look at the vehicle and he agrees it has not been repainted. I filed a complaint with Acura Corp (Honda) and they stated there are no recalls on the car and cant help me. The clear coat is coming off now on another panel of the car and is clearly a factory defect which Acura refuses to acknowledge or assist with. I just want the car that paid $42k cash for fixed. Please let me know if you can assist.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My partner **** and I purchased a brand new 23 Passport. At ***** miles while on the freeway in the middle of IL in January our vehicle stalled while getting off the interstate. We were able to coast into the nearest parking lot where a warning came up that told us to turn the car off and park away from anything flammable. We take it the next morning to a Honda dealership in ** and get a hotel and a rental car at our own expense because honda doesn't cover those costs. We were told the next day that Honda will not look into the message given and the car didn't store any messages. Honda doesn't accept photos as proof of anything, we've offered each time. We were told Honda said to "just make sure we know where the closest Honda dealerships were the rest of the way to AZ." The dealership we work with says they can't see any codes stored on the vehicle but that they will charge the battery or replace it. Honda told them to return the car to us. The dealership has replaced the battery multiple times in just a few months and recharges them in between changing it out, each time this is done by Honda's advice. The first time our dealership had the car and returned it Honda contacted us to let us know they were closing our case and if the issue came back we were reassured our case would be reopened. I called when it started giving the messages again and left voicemails for the rep, we still have not heard back from anyone at Honda but they will speak to the dealership. Honda had the service rep reach out and ask if we use HondaLink or leave our car unlocked once its parked, as if they're trying to blame us for the electrical issue draining the battery. They truly can't find the issue. I did mention to our service rep we want the vehicle returned since its a lemon and we got "I completely understand as the response." This burden has been hard on our family, and what makes it worse is the way we are treated by Honda. We have photos of everything.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around 3/26/2024 our 2021 Honda Accord Hybrid would not accelerate more than 35mph. We took it into service at ***** Honda of *************** they were able to fix the issue. However on 4/20/2024 the exact same problem occurred and we had to tow the vehicle to ***** Honda. We did not receive an update until 5/9/2024 indicating that they could not determine the problem and would need to contact a master service technician. On 5/13/2024 we were advised to contact American Honda to file a critical back order claim for a new cylinder head replacement. We were told by American Honda that the *** for the part was 6/13/2024. On 6/25/2024 we were advised that the *** for the part was undetermined. We continue to receive email updates bi-weekly indicating the part *** is undetermined. Today 7/24/2024 we received another email with no indication when the part will be sent to ***** Honda. We purchased the vehicle May 2021 from ***** Honda. This vehicle is not safe for highway travel at 35 mph. We would like Honda to either fix the vehicle or give us the Blue Book value of the vehicle.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my serious concerns regarding the safety of my leased Honda, which I obtained in March 2024. Since leasing the vehicle, I have experienced frequent issues with the sensors activating and deactivating unexpectedly. In May 2024, the sensors activated while I was driving, deactivating all safety features and causing the car to swerve. Despite repairs, the problem has persisted.On July 22, 2024, all the sensors activated again, causing the car to stop accelerating on a busy road with my children in the back seat. This dangerous situation has made me feel unsafe driving the vehicle. Although I reported the issue and provided video evidence, the dealership has been unable to diagnose or resolve the problem. Despite my concerns, I have not been offered a loaner vehicle, and I continue to pay $685 a month for a car I cannot safely rely on.I urgently request your assistance in resolving this matter to ensure the safety of my family.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 22, 2024, the sunroof on my 2020 Honda Passport exploded without an apparent reason. I was driving on I-75 in *****, *******, when suddenly, I heard a loud explosion. I pulled over and discovered that the sunroof was shattered. I made an appointment with Westshore Honda to explore if they would repair the sunroof at no cost to me and they declined. I filed a case with American Honda Corporation, and again, I was denied. I went ahead and had it repaired at my own cost ($789.58). I am requesting reimbursement for the parts and labor as the cause of this sunroof explosion was not caused by me and is obviously a manufacturer defect. I've owned many Honda vehicles with sunroofs and this is the only time I've experienced this. I strongly feel that reimbursing me is the right thing to do.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 2017 Honda Civic Ext and I am experiencing a major issue with the air conditioning not working. There is a class action lawsuit filed against American Honda regarding this issue. Due to the lawsuit, the warranty has been extended to cover only two of the three parts that make up the air conditioning system. The most expensive part, the evaporator core, is not covered, while the compressor shaft and condenser are covered. According to the dealer's estimate, it will take at least 10 hours of labor to replace the part, with an additional cost of $2,000. This situation is unacceptable to me. I have purchased several Acura's in the past and have never encountered such problems while driving them. Over the years, I have spent over $10,000 on repairs at ****** Acura. I had to replace a transmission in my CL ************ I called American Honda for clarification, I did not receive any helpful information. As a disabled veteran who lost a business to COVID-19, I need assistance with this issue.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2017 CRV is at the ********** Honda Service on the valid repair claim pursuant to my Honda Care Warranty. The dealer confirmed that the driver seat has a mechanical defect, which makes it unsafe to drive the car (it is being driven by my minor son). However, Honda Care refused to process the claim under the warranty. Furthermore, Honda Care is engaged in fraud, misinformation, and unfair business practices by refusing to provide an explanation of denial and reference to specific contractual provision under my Honda Care contract that serves as the basis for repair denial. The dealer also requested Honda Care denial reasons - to date, Honda Care and American Honda refused and failed to respond to my communications and demand letters. If this matter is not resolved, I will be forced to file legal action and seek reimbursement of all costs. I also believe that this is a state-wide fraud and should be referred to Texas authorities. Attached is the estimate for dealer authorized repairs. I demand that Honda Care live up to its contractual obligations and immediately repair the car and replace the defective seat.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2019 civic A/C system failure caused by new Freon (R1234yf) pressure to high causing seals to blow and Freon to leak out causing compressor to fail. Honda is not taking responsibility for the poor engineering design of the A/C system. Extended warranty will only be honored if failure to compressor shaft seal or condenser leaking. So if your Freon leaks out and causes the compressor to seize up and not work and causes your clutch to overheat, your not covered under warranty because Honda is cowardly claiming a part failure thats not included in the extended warrantywhich relieves them from responsibility of a $3500 A/C repair. To make matters even worse American Honda has the worst customer support I have ever seen. My claim has been ongoing for over a month and a half of phone tag, emails not being received, claims representative not returning calls even going as far as changing the extension number so he cannot be reached. Now when I call they very aware of who I am and my problem and do nothing but put me on hold only to return and say someone will be contacting me which never happens. One of the operators even told me she could not transfer me to anyone else, not even a manager or supervisor, simply refused to transfer me to anyone, Ive never dealt with a company that has no higher *** or management. They are brushing the customers under the rug and forgetting about them.Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car paint began to peel on the car. I called ACURA corporate and they told me to take my vehicle to the dealership so they can determine if the paint was peeling or it was due to user damage. I took my car to Radley ********************** on May 25, 2024 and the receipt is attached reporting that the paint is indeed peeling and an estimate of the charges to ACURA to fix it for $1950. Radley Acura informed me that they have seen,"many vehicles" with peeling paint on MDX's in White ******* and in fact there are so many documented issues with this paint color being a defect by the manufacturer that the company (Acura) published a recall warranty extension on August 29, 2019 due to the increasing number of vehicles in white diamond with peeling on the roof of the vehicle by the sunroof, which is exactly where my peeling is occurring as well. ******************* told me that they submitted their information for the peeling being consistent with the warranty issue on the defective manufactures paint to Acura corporate. I waited over 4 weeks and Acura Called me to report that the warranty did not apply to my vehicle. I asked how it did not apply as my car was exactly what the reported defect was on the Acura document which was, "This warranty extension only applies to 2014-16 MDX vehicles that are painted NH-603P White ******* Pearl The exterior paint on the roof and/or tailgate *** peel off. American Honda is extending the warranty on the paint of the affected vehicles to 8 years from the original date of purchase with no mileage limit." My car is a ************************************************************************************************************************************************************* the exact place that the peelings have occurred based on Acura Corporate's sample pictures that I have attached. The ACURA company has refused to stand by a clear manufacturer's defect that they even have reported as an issue and have said there is no-one to speak to further. I need help
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,172 total complaints in the last 3 years.
521 complaints closed in the last 12 months.