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Kitchen Bath Collection has 1 locations, listed below.

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    Business ProfileforKitchen Bath Collection

    Bathroom Accessories

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2860 California St, Torrance, CA 90503-3908
    BBB File Opened:
    3/24/2014

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a bathroom vanity for $810.00 from this website. Upon arrival I asked the driver to wait until I was able to get someone to open the box so that I can inspect it as per the merchants policy. He refused and stated he had to go. I signed the delivery slip and noted that it was delivered but, uninspected just in case there was an issue. Sure enough, I had my brother open the vanity and it had scratches, marks, and a broken drawer. I immediately contacted the company, left a voicemail and proceeded to send pictures of the damage to the company email. Hours later, after no response I spoke to ******. She offered to send me sand paper, paint, and proceeded to tell me I could glue the hinge back on and put two screws on the hinge. I told her that is unacceptable, first and foremost I have health conditions that wouldn't allow me to do any of the work she's asking me to do but, most importantly this is not my job on an $800 plus dollar item you should be getting someone to repair the item or reship a new one. She then stated if I had wanted to return it for a full refund I would have to package it in the original box. I explained that, there's no way to open a heavy vanity without my brother breaking the box and recyclables where collected. I said, I'd like for her to find a furniture repair company to repair it, "she stated they were in ********** and didn't do that." But, once again she would ship out all supplies for me to do it myself. I referenced the company guarantee policy on their website, she still refused to help me. She then offered to ship out a new drawer however I'd have to wait 3-6 months! I told her I needed the vanity this week and proceeded to get a quote from a local furniture repair company . The quote was $550.00, I sent it to her she then stated the damages to my vanity didn't warrant that amount and that again, I can make the repairs myself or hire a handyman to repair it. This company is a fraud and does not honor their guarantee policy
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenn M

    1 star

    05/16/2024

    DO NOT BUT FROM THIS COMPANY. Their cabinets we purchased do not meet California code. They were rude and unwilling to accept any responsibility. Basically a scam company. We are filing as much documentation on them to attempt to get some of our money back. We spent over $2000.00 on bathroom vanities that drawers dont line up correctly, was impossible to install (they blamed our plumbing but that was not the case), the poorest quality wood that splinters, and marble arrived cracked and damaged. Overall the customer service was probably the worst we have ever experienced. Dismissive on the phone and sorry about your luck attitude. BUYER BEWARE.

    Kitchen Bath Collection Response

    05/31/2024

    Hello Customer, Thank you for your review. I am sorry you are disappointed with your experience with Kitchen Bath Collection. In your case, you noticed and reported damage to your product after it was installed. We have to rely on our customers to do a thorough inspection of their product before it is installed to ensure that it is in good condition because after it is installed, we cannot determine if the damage occurred during installation or before. Regardless, we were still willing to offer a favorable resolution which you agreed to in writing. It has now been months since then and have not received any communication from you or information about additional issues. You never requested any additional compensation or assistance from us after the last correspondence. We would be more than happy to assist you with any additional issues. Thank you for taking the time to read my reply.

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