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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable with this debt with MCT Group. I do not have a contract with Mission Federal credit union. They did not provide me original contract as requestedBusiness response
05/31/2024
MCT Group was assigned this account by original creditor on 12/9/2019 and the Consumer settled this account with ********************** on 7/20/2020 as the result of settlement negotiations through his cousin. There is no record of a dispute of any kind within or system & when the member negotiated the settlement, he did indeed ask that we remove this tradeline from his credit profile. It was explained to him at that time that we are contractually bond to fair credit reporting and that the tradeline would remain on his credit profile for the time allowed by law, but that the item would be updated to reflect it's settled status. This Consumer has also disputed the settled status of this account directly with the ************* and MCT Group has verified that this account is reporting accurately.Initial Complaint
03/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt withSan ***** *******************.I do not have a contract with mct group *** they Did not provide me withThe original contract As I requestedBusiness response
04/04/2024
This message went to our Spam folder and was just noticed now, my apologies.
On 3/17/2022 our assigning client San Diego ******************* placed a $577.87 credit card account for collection with MCT Group. The account file was handled by representative ************************* in our office. Numerous correspondences have been sent to ***************, the last being on 1/24/24. Pm 4/28/22 ***************** left a phone message for ***************, *************** returned the call almost immediately, he stated to ***************** that we left a message for a ******, we didn't it was left for *************************. ***************** id'd himself that he was on a recorded line, Id'd our Company name, the client we represent and the balance owed. *************** replied that he is now busy and his work, he stated he would call back. Another phone message for *************** on 5/5/2022 and an additional letter was mailed. Additional letters were mailed and messages left. On 6/15/2022 ***************** phoned @10:10a.m, ***************** id'd himself in the same manner as previously noted. It was noted that it appeared *************** was maybe awakened and he hung up. On 7/27/2022 ***************** phoned again, the man who answered asked ***************** where he was phoning from, ***************** id'd ********************** then the man who answered hung up.Several more attempts and messages were left and letters sent by ***************** the last one being 1/24/24.
Not one time did *************** acttually discuss the merits of the account assignment, nor did he ever request any validation of this assignment. MCT Group is the collection agent for San Diego ******************* for this file. We will always comply with a validation request. Even though we have not received one from *************** directly, I have just requested from the ************ to please provide these documents to validate the debt. Upon my receipt I will attach them in a following response.
Respectfully ***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.