ComplaintsforAmerican Honda Finance Corporation
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son's car stalled on the highway at 10:30 pm and I know it is because of the fuel pump module recall. I received a letter from Honda stating the safety recall and the symptoms of his car mirror the symptoms of a inoperable fuel pump module. My son had the car towed to ***** Honda and he will require a rental. I refuse to wait for parts because I also have a Honda Civic, his is a 2018 and mine is a 2019. I plan to call my lawyer regarding my rights in the morning and how to proceed legally. Please contact me immediately at ************.Business response
06/24/2024
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on June 24, 2024. We appreciate the opportunity to respond to your concerns.
In your complaint,you mention the vehicle has a recall issue.
Honda dealerships are independently owned and operated and AHFC has an arms-length, contractual relationship with them. AHFC was not present at the dealership during the sales negotiations and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda Motor ************************************ at ************* to express your complaint about the dealership.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car, 2021 Honda Civic, was totaled in a car accident on April 7, 2024. My insurance company sent a settlement letter on April 16, 2024. Honda Financial advised it would take ***** business days for the settlement to go through on their end and gave a date of May 14th for this to be settled. I called Honda Financial on May 15th to check on the status. At that point, they informed me that they did not have the title to my car from the Honda dealership. This was the first notice of this missing title. They sent me an "application for a duplicate title". I signed the application and sent it to Honda's Sarcramento and Georgia address, as well as emailed the papers to them to ********************************************* I asked for this, so that I could keep track of my paperwork. This was all sent on May 28th. I waited 10 business days to allow the papers to make it in the mail. I called Honda Financial on June 11th to ask if they made any progress from the application I sent. They stated they didn't have it, so I gave them my timestamp of May 28th and they finally came back and said they DID have the application. They were just waiting for DMV to send the title and it could take 8-12 WEEKS. I explained that I cannot continue to make car payments on a totaled car because of a title that was not my fault. I asked if they could put the account on hold, since the issue was on their end. They said they cannot do that and that I need to continue to make payments or it would be reported to the credit reporting agency. So, I decided to take off of work and go to DMV to get the title myself. DMV printed out confirmation that the title was mailed to Honda Financial on June 11th. They said they cannot send it electronically. Again, I waited for the documents to be received in the mail. I called today, June 20, 2024, as this was 7 business days . Honda Financial is stating they do not have it yet and once they receive it, it could take another 14 business days to process with the ins. company.Business response
07/03/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***************************** dated June 20, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a vehicle from dealership ********************* Honda in ********, ** on 5/16/24. As of today my vehicle hasn't been funded thru Honda Financial Services. The dealership as told me they have submitted my retirement paperwork to Honda Financial Services more than twice already. This is my 5th car purchase or lease since 2018. I spoke to Honda Financial Services **************** and the ************ with no answers. Please help me get this vehicle funded, I feel this is not acceptable. I/m also 100% permanent and totally disabled and have submit DMV Form for the for the dealership to process for my exempt to pay for registration and for them also to transfer my current Veteran Disabled License Plates to the new vehicle, which can't be done until the vehicle is funded. I have been to the dealership twice since I bought the vehicle to resolve the issue with no resolution as of today. I have also called Finance **** at the dealership multiple times with no help or just simple placed on hold until the phone hangs up. My # is ************.Business response
06/21/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *********************** dated June 18, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Lease agreement customer service complaintBusiness response
06/19/2024
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on June 17, 2024. We appreciate the opportunity to respond to your concerns.
In your complaint,you mention the vehicle has mechanical issues and have questions about your warranty.
Honda dealerships are independently owned and operated and AHFC has an arms-length, contractual relationship with them. AHFC was not present at the dealership during the sales negotiations and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda Motor ************************************ at ************* to express your complaint about the dealership.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i trade in my honda and they put on the payoff the amount of the gap insurance. on the contract never say that have to be togetherBusiness response
06/24/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from Yandy Cot dated June 14, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called honda financial services on 05/20/2024 requesting the pay off amount for my 2022 honda accord. I was given a pay off amount of $25,993.69. I specifically asked the representative why the pay off quote was less than what was reflecting online and she stated that that pay off was if I were the one paying off the vehicle. However, since the credit union was paying it off then the amount was the one previously stated. I then called Navy Federal credit union in which I applied for a car loan and gave them the pay off amount honda gave me. Check was made by the credit union for that amount. A few days later, I received a letter from Honda stating my pay off was deficient by $1631.48. I then reached out to them in which numerous times I was told that the representative gave me an incorrect pay off amount. She gave me the pay off amount that is to be given to a dealer. There are multiple notes in their system as well as recorded phone calls made by me to them. They escalated the situation and came up with the conclusion that I have to pay for the remaining amount! They do not want to waive the remaining balance (which they are able to do.)I have called multiple times, have not heard back from anyone. I have been so patient, waiting on hold, explaining my situation and up until today had representatives hang up on me just because I said I need this escalated further and need someone to reach out to me. It's going to be a month still hoping this gets solved as my credit union is expecting my title and if not then the interest on my loan will increase to the highest and all of this is happening because honda does not want to waive the balance even knowing that their representative was definitely at fault.Business response
06/24/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ************************** dated June 13, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have a total loss for a vehicle I purchased from a Honda dealership in **********, using Honda Financial Services as a finance company. Was suppose to include a loyalty discount and certain free services. Additionally, I purchased GAP insurance and a service and appearance warranty. The free services for buying a certified car were not honored. Recommended services were not performed to make the car ready, so you could expect some deep pocket service fees directly after purchase. Predatory sales tactics. Fast forward around 6 months, I have a total loss that is filed by my insurance with Honda Financial in April. Their first error was requesting the final settlement documents be sent to their check receiving address. Additionally, the insurer kept sending the documents to the proper e-mail after they were notified. I was calling routinely to check on document receipt and they noted that they had not received the documents from the insurer. I finally had the insurer call Honda Financial directly and they still said those documents had not been received. The insurer was able to get them to verify receipt as well verify the times the documents were previously provided. The guarantee form takes 10 days to process.This same issue occurred with receiving the total loss payment. The insurer called on Wednesday and they finally acknowledged receiving the check and processed it within the next 2-3 days. The check was noted as received the previous Monday per tracking. Finally able to cancel my warranty and file my GAP claim. The checks were sent by mail, the only option given on May 30th and June 3rd above the remaining balance. However, Honda cannot locate the checks as of June 13th, is noting my account paid ahead of schedule as behind, intend to file a late payment on June 14th, and as before are noting that they cannot locate the checks and that somehow, I'm responsible for their incompetence.Choose another Finance Company, Ally was great.Business response
06/17/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***********************; dated June 13, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with American Honda Finance, I do not have a contract with American Honda Finance, they did not provide me with the original contract as i requested.Business response
06/25/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ************************* dated June 13, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am liable for this debt with American Honda Finance. I do not have a contract with this collection agency, they did not provide me with the original contract as I requested.Business response
06/20/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ************************* dated June 12, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Honda to see if they can help me with the situation involving owner of car. I asked them several times to please help me and which they acted as though they have no will power and they just simply could do nothing for the customer or to help our contract. When I asked to speak to supervisor was told a supervisor is not needed for this kind of problems. Which is incorrect. Its wrong and mean spirited. The owner of the vehicle was diagnosed with ***** syndrome and which has affected their ability to see causing them to step down from their job position. The owner felt the job was prepared to fire him as he received several write *** in just two weeks however thats not my issue. My issue is Im the consigner and now have to take over the bill unexpectedly. I called to see if I can make a partial payment but they threaten me that it will go on my credit as a late payment. They then told me I cannot place the account in deferred until 6 months they are not trying to help us with our bill no matter if we told them it wouldnt work like this they just dont care to. They leave us no option but to sell the car.Business response
06/13/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *********************** dated June 13, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
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Customer Complaints Summary
815 total complaints in the last 3 years.
259 complaints closed in the last 12 months.