ComplaintsforAmerican Honda Finance Corporation

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a 2015 Honda Civic financed through American Honda Finance. It was purchased at ************************************************************** financed through American Honda Finance. This vehicle was paid off in full April 2021.I was never sent my car title or Lein release. I have contacted Honda Finance at multiple times requesting my title. Most recently June 3rd the representative I spoke with said that yes my car was paid in full but around that time they has computer updates and went from sending a paper title to transfering them d electronically to DMV. They also stated that due to the computer update DMV at that time wasn't accepting online yet. I was told that I would be sent a certified notarized title lein release form and that I would have to take that to dmv to get my title. That release firm never came.I called back again on June 20th and spoke to another representative who research my account and told me they would get soneone to notarized the lein release form that day and get it sent to me. I had them verify my address and Information.At this time I still have NOT revieved any lein release form or title for my car that was paid in full in 2021.I want my car title!

  Business response

  07/12/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **************************************** dated July 4, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Payoff of an existing lease: called on 6/14/24 and was informed by the first agent with whom I spoke that an odometer form and power of attorney form were still needed. I had included an odometer statement but was never informed a power of attorney was needed. So far, I have yet to receive any mail from Honda Finance. During the call I was disconnected from Honda finance. I called back and got a different rep, and he was able to see my odometer form, but said a power of attorney form was still needed.I sent the power of attorney form to the provided address in ******, *****, and it was received on June 17, 2024. However, when I contacted Honda Finance on June 19, 2024, I was told that there was no record of the form being received and was promised a follow-up call.Honda has had my funds, over $23,000, since June 4, 2024. Was informed that they found my POA. However it was then faxed to another location for approval.As of June 27, no title for the Honda. Honda has had our payment since June 4. I called today and was informed that your title department has not yet acknowledged receipt of the necessary paperwork. no further asst ******** June 20, I received a letter containing forms that needed to be filled out and returned. The letter was written on June 7, mailed on June 10, and took until June 20 to reach me. These forms were available on your website, yet your company opted to send them via mail leading to unnecessary delays.Had I not proactively contacted your agents to find these forms online, I would have been unaware of the requirement until June 20. I sent the completed forms via ***** which were received by Honda on June 17. However, your title department still does not have the necessary forms.Can anyone help me resolve this issue promptly?As of Today 7/3/24, the title transfer has not been "Approved" according to the agent I spoke with on the phone.I have been promised 3 times to receive a supervisor call back, which has not happened.

  Business response

  07/18/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *********************** dated July 3, 2024.  AHFC emailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

  Customer response

  07/18/2024

   
  Complaint: 21937715
  
  I am rejecting this response because:
  It is now July 18th.  Payoff on vehicle received on June 6th, 2024. I have not yet received my title.  They received their "required" paperwork on Monday July 15th 2024.  Paperwork, that until they sent to me I did not even know that it was needed.  I had previously sent my ***** number, allowing them to overnight my title, but nothing yet.  This complaint will not be closed until I receive my title.  Honda has already cost me over $170 in finance fees, as I have the vehicle sold but can not complete sale until I get my title.  Not closed until I receive title.
  
  ***********************

  Business response

  07/19/2024

  American Honda Finance Company (AHFC) is responding to your correspondence dated July 19, 2024, via the BBB. AHFC has carefully reviewed and addressed your concerns in our responses dated July 18, 2024.  At this time AHFC considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

  Customer response

  07/23/2024

   
  Complaint: 21937715
  
  I am rejecting this response because:  I STILL DO NOT HAVE MY TITLE! The fact that this business says my complaint has been resolved is a real view into their customer service and complete incompetence.

  This complaint is not resolved, as I do not have the title.  They have now had my payment for the vehicle for 49 days.  I will also be charging them interest from June 30th, taking them to small claims court.  I have seldom seen the kind of incompetence from a company such as American Honda Finance.
  
  ***********************

  Business response

  08/06/2024

  American Honda Finance Company (AHFC) is responding to your correspondence dated July 30, 2024 via the BBB. AHFC has carefully reviewed and addressed your concerns in our responses dated August 5, 2024.  At this time AHFC considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

  Customer response

  08/07/2024

   
  Complaint: 21937715
  
  I am rejecting this response because:

  They have had my payment since June 4th, over $23,000.  As of this writing I still do not have the title for the leased vehicle I purchased.  How they can possibly call this closed is just another example of their incompetence!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account opened in my name without my knowledge or consent. I promptly contacted the creditor to request proof of my authorization for this account. However, I have not received any documentation or evidence from the creditor verifying that I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is evident that this account does not belong to me and has been fraudulently opened using my personal information. Below are the details related to this incident as found in my credit report:Account Name: ******************************************* Account #: #*********

  Business response

  07/11/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from JAZZMINE *********************** dated July 3, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with American Honda Finance. I do not have a contract with American Honda Finance, they did not provide me with the original contract as I requested.

  Business response

  07/10/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *************************** dated July 2, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business charged off a vehicle lease agreement without ever notifying or contacting me about it by any means, I have no email history or phone calls ever attempted. It affected my credit vastly. I am an active duty member of the United States Armed Forces currently serving a very demanding and strenuous tour of duty as United ******************* Drill Instructor, my schedule is very busy and I hardly get any time off since the start of my tour in May of 2023. Before this I was on time with every payment, due to my busy schedule I left my ex-wife in charge of making the payments for this account however I was never once notified that she had stopped making the payments. I was never given a charge off contract by the company or any kind of notice of such.

  Business response

  07/15/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *************************** dated June 25, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son's car stalled on the highway at 10:30 pm and I know it is because of the fuel pump module recall. I received a letter from Honda stating the safety recall and the symptoms of his car mirror the symptoms of a inoperable fuel pump module. My son had the car towed to ***** Honda and he will require a rental. I refuse to wait for parts because I also have a Honda Civic, his is a 2018 and mine is a 2019. I plan to call my lawyer regarding my rights in the morning and how to proceed legally. Please contact me immediately at ************.

  Business response

  06/24/2024

  American Honda Finance Corporation ("AHFC")  is responding to a complaint received from you on June 24, 2024. We appreciate the opportunity to respond to your concerns.
  
  In your complaint,you mention the vehicle has a recall issue.
  
  Honda dealerships are independently owned and operated and AHFC has an arms-length, contractual relationship with them.  AHFC was not present at the dealership during the sales negotiations and we cannot comment on your experience.  However, we certainly want any issue to be resolved promptly.  To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda Motor ************************************ at ************* to express your complaint about the dealership.  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Vehicle was stolen January 2024 was considered a total loss February 2024. Honda financial services to over 5 weeks to send my isurance company the nessasary documentation to send in payoff check. This pushed me back 2 months. Also I had great credit and this is putting an unnessasary financial burden on me. My mental health is being greatly affected

  Business response

  07/09/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******************************* dated June 22, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car, 2021 Honda Civic, was totaled in a car accident on April 7, 2024. My insurance company sent a settlement letter on April 16, 2024. Honda Financial advised it would take ***** business days for the settlement to go through on their end and gave a date of May 14th for this to be settled. I called Honda Financial on May 15th to check on the status. At that point, they informed me that they did not have the title to my car from the Honda dealership. This was the first notice of this missing title. They sent me an "application for a duplicate title". I signed the application and sent it to Honda's Sarcramento and Georgia address, as well as emailed the papers to them to ********************************************* I asked for this, so that I could keep track of my paperwork. This was all sent on May 28th. I waited 10 business days to allow the papers to make it in the mail. I called Honda Financial on June 11th to ask if they made any progress from the application I sent. They stated they didn't have it, so I gave them my timestamp of May 28th and they finally came back and said they DID have the application. They were just waiting for DMV to send the title and it could take 8-12 WEEKS. I explained that I cannot continue to make car payments on a totaled car because of a title that was not my fault. I asked if they could put the account on hold, since the issue was on their end. They said they cannot do that and that I need to continue to make payments or it would be reported to the credit reporting agency. So, I decided to take off of work and go to DMV to get the title myself. DMV printed out confirmation that the title was mailed to Honda Financial on June 11th. They said they cannot send it electronically. Again, I waited for the documents to be received in the mail. I called today, June 20, 2024, as this was 7 business days . Honda Financial is stating they do not have it yet and once they receive it, it could take another 14 business days to process with the ins. company.

  Business response

  07/03/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***************************** dated June 20, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a vehicle from dealership ********************* Honda in ********, ** on 5/16/24. As of today my vehicle hasn't been funded thru Honda Financial Services. The dealership as told me they have submitted my retirement paperwork to Honda Financial Services more than twice already. This is my 5th car purchase or lease since 2018. I spoke to Honda Financial Services **************** and the ************ with no answers. Please help me get this vehicle funded, I feel this is not acceptable. I/m also 100% permanent and totally disabled and have submit DMV Form for the for the dealership to process for my exempt to pay for registration and for them also to transfer my current Veteran Disabled License Plates to the new vehicle, which can't be done until the vehicle is funded. I have been to the dealership twice since I bought the vehicle to resolve the issue with no resolution as of today. I have also called Finance **** at the dealership multiple times with no help or just simple placed on hold until the phone hangs up. My # is ************.

  Business response

  06/21/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *********************** dated June 18, 2024.  AHFC spoke with the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Lease agreement customer service complaint

  Business response

  06/19/2024

  American Honda Finance Corporation ("AHFC")  is responding to a complaint received from you on June 17, 2024. We appreciate the opportunity to respond to your concerns.
  
  In your complaint,you mention the vehicle has mechanical issues and have questions about your warranty.
  
  Honda dealerships are independently owned and operated and AHFC has an arms-length, contractual relationship with them.  AHFC was not present at the dealership during the sales negotiations and we cannot comment on your experience.  However, we certainly want any issue to be resolved promptly.  To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda Motor ************************************ at ************* to express your complaint about the dealership.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩