Complaints

This profile includes complaints for American Honda Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Honda Finance Corporation has 21 locations, listed below.

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• 

  American Honda Finance Corporation

  PO Box 2295 Torrance, CA 90509-2295

  
• 

  American Honda Finance Corporation

  600 Kelly Way Holyoke, MA 01040

• 

  American Honda Finance Corporation

  8601 McAlpine Park Dr STE 230 Charlotte, NC 28211-6305

• 

  Honda Financial Services

  PO Box 168008 Irving, TX 75016-8008

• 

  American Honda Finance Corporation

  PO Box 165378 Irving, TX 75016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Honda Financial Services I financed a 2025 Honda Civic through Honda Financial Services in November 2024. Since then, I have made multiple on-time payments toward my auto loan. However, as of today, none of these payments have been reported to any of the three major credit bureaus (Experian, Equifax, and **********).This is a significant issue because my account has been open since November 19, 2024, yet there is no record of payments on my credit report. A lack of reporting on an active installment loan does not reflect well on my credit profile and affects my ability to build and maintain a strong credit history.I am requesting that Honda Financial Services report all payments made on my loan to the credit bureaus and ensure accurate reporting moving forward.I would appreciate a swift resolution to this issue. Thank you for your attention to this matter.Sincerely,**** ***** ****************** ********** Account Number: *********

  Business Response

  Date: 04/11/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **** ***** dated April 2, 2025.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2024 Honda Prolouge that was involved in an accident in mid of December 2024. My car is still in the body shop waiting for back order parts. I was told it will be here in March 31. Now I have been told 4/11/2025. I am trying numerous times to contact Honda Finance to negotiate Forgiveness for my lease payment since the part has been back ordered for four months. They never contacted me back . I am paying a rental and paying a lease . I understand I should paying for January but why I am paying a car sitting in Honda body shop due to Honda failures . They should at least contact me to discuss. I am asking to negotiate for some leasing forgiveness but they dont even contact me back . I talked with Honda American Parts supplier asking if there is a higher authority or place I can ask for help and complain, they told me they are the highest one . There is no such place in the entire Honda business would talk to me . I am hoping at least they can contact me to discuss my issues. At this point I am asking $1228 since the car still sitting in the shop . Dont know how long will take them to fix it. . They gave me the *** delivery date but they have passed . So it is I know when I will get my car back . So I want negotiate with them for my situation .

  Business Response

  Date: 04/14/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ****** dated April 1, 2025.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the excessive delay in repairing my leased Honda 2024 HONDA PROLOGUE, which has been at your Open Road Body Shop facility since Feb awaiting part #********, this part being readily available through multiple Honda parts suppliers, my vehicle remains unrepaired ...I demand you to cancel the lease and refund fully.

  Business Response

  Date: 04/02/2025

  American Honda Finance Corporation ("AHFC")  is responding to a complaint received from you on April 1, 2025.  We appreciate the opportunity to respond to your concerns.
  
  In your complaint, you mention the vehicle is at a body shop.
  
  Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them.  **** was not present at the dealership during the sales negotiations and we cannot comment on your experience.  However, we certainly want any issue to be resolved promptly.  To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention Honda Financial legal team,Re: VIN ***************** HONDA CIVIC OPPORTUNITY TO CURE/PRIVATE SETTLEMENT OFFER. UNLAWFUL REPOSESSION I am giving you the opportunity to cure what your customer service team has not. I was told by your customer service supervisor on March 27 that Honda Financial is not responsible for its third-party agents(the repo company) behavior And to pursue the unlawful Repossession against the repossession company itself. The supervisor even said the legal department looked at all of my evidence.If you did, in fact look at evidence of the unlawful repossession with photos, video, lifting my car with me in it, and are telling me to take my dispute elsewhere Honda Finacial has a losing battle.Federal law takes precedence over company policies that conflict with it, as established by the Supremacy Clause. Also the *****, *** regulations, and NJ laws prohibit unlawful repossession and misconduct by third party debt collectors.The violations penalties are more than the remaining balance on the car. If I have to pursue litigation I will sue Honda Financial for emotional damage under the New Jersey consumer fraud act which gets multiplied times 3 under the ****** goal has always been to settle this amicably and quietly between us. My opportunity to cure and private settlement offer is for Honda Financial to send my car back to me with the title & inspect and repair any damages at a Honda service center due to the repo company dropping my car. For emotional distress I want new tires, oil change & any fluid services due. I also want my credit report updated to paid as agreed as I paid off the lease.I was assured on previous calls that my car would not be sent to auction during dispute.I was told on March ******************************************** the event that my car is auctioned during this dispute,my fair resolution is a brand new 2025 Red Honda civic sport;the same name and model to my original car. Thank you ******

  Business Response

  Date: 04/25/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ****** dated March 31, 2025.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be
  closed.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of fraud. I never did any business with this company. I am asking to remove the inquiry appear in my creditaccountASAP. Date inquired was 08/20/2023

  Business Response

  Date: 04/08/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **** ******* dated March 31, 2025.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be
  closed.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/13/2021, I was charged $362.74 for the 2022 ******** City vehicle personal property tax. I was charge twice for the 2022 vehicle license fee $25.00 with invoice# ****** and bill number# ******** car was original a lease vehicle with Honda ******* Trustee (Honda Financial Services) and I was the original owner. The 2022 personal property tax bill was originally paid by Honda ******************* Under the terms of my lease agreement, I'm required to refunded Honda HVT Trustee all personal property tax levied for my vehicle.Please note, I contacted Honda Financial Services on 09/19/24, 11/25/24, 12/10/24 & 03/04/25 to inquire about the duplicate charge and refund status. The Honda Financial Services Representative confirmed the personal property bill was paid and there were no credits on my account. Please see the attached documents.

  Business Response

  Date: 04/01/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ******** dated March 27, 2025.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* issued a motor vehicle tax credit to file with this year's taxes. The MVR-1 form was sent to the owner of the vehicle which in this case is Honda as I lease through them. Per WV code "Leasing companies qualify for the credit and are required to pass the savings on to the consumer leasing the motor vehicle. Please contact your leasing company for more information on when and how you can expect to see the discount.??". I called Honda Financial directly to discuss this and they had to investigate it further and would call me back. When they did call me back they said I had to file it on my taxes. That is not the case.. The taxes are not paid under my name, I didn't get and won't get the MVR-1 form for this vehicle, and the vehicle is not in my name. At this point Honda Financial is withholding the tax credit that I am owed.

  Business Response

  Date: 04/03/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***************************** dated March 27, 2025.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honda Finance reposed mi carro desde el dia 3/13/25, y tomo mas de una semana para recuperar mi carro y todos los tramites que me pidio Honda fueron muy estresantes y tomo mucho tiempo para yo recuperar mi carro. Se noto claramente que Honda estaba tomando ventaja de mis situacion y queria quedarse con el carro, el trato que me dio su empleado desde la primera vez que hable con ellos para recuperar mi carro fue muy despota y de mal trato. Uno de los problemas mas graves de esta situcion fue que Honda utiliza la compaia ******* o de storage (INDEPENDENT RECOVERY) Que me dieron untrato muy mal y utilizan siempre excusas para mantener el carro mas tiempo con ellos y asi cobrar cada dia mas, y tuve dos citas con ellos y cada cita me cobraron $45 y para sacar mi carro de ahi pague $360 y de todos estos pagos NUNCA ME DIERON RECIBOS. DE toda esta situacion como les decia fue muy estresante y humillante. Por favor quiero que me ayuden, si pueden marquenme a este telefono para explicarles mejor toda la situacion.****** ******** ************

  Business Response

  Date: 04/04/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ******** dated March 25, 2025.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

  Customer Answer

  Date: 04/17/2025

  Hola,
    Recibi un email de parte de ustedes diciendo que se habia cerrado el caso por falta de respuesta de mi parte. Lo qie pasa que he estado muy estresado con muchas situaciones que tengo que lidear.
  La verdad es que siento que esta situacion es muy injusta de parte de Honda finace, el trato que me dieron fue muy malo y muy estresante con todos los exagerados tramites que me pidieron para recuperar mi auto enseguida se vio su intencion de hacer las cosas complicadas para que yo no pudiera recuperar el auto.
   Honda Finance contrato la compaia Millenium para contratar ala compaia Independent Recovery ******* y storage y  este lugar huzo calquir excusa para mantener mas tiempo mi auto y asi poder cobrarme cada dia mas dinero. Fui 2 veces a este lugar y cada vez me pedian pagar $45 por cita
  Y el dia que logre sacar mi carro de ese lugar tuve que pagarles $360, todo el tiempo me pidieron que pagara con cash ($.360, $45, $45) y nunca me entregaron un RECIBO, como todo esto no se me hizo normal llame al ******* y ellos mismos me djeron que todo eso no estaba bien pero que tenia que hablar con Honda Finance por que ellos son los responsables de todo esto, ya que ellos son los que contratan a estas compaias. He hablado y me han hablado varias veces con ellos pero no se quieren hacer responsables de nada y culpan A Millenium y quieren que yo me arregle con esta compaia. Honda Finance me ha tratado de una manera muy cruel y me habian prometido que cuando yo pagara todo para recuperar mi carro $3900 me prometieron que me hiban a dar una extecion para el siguiente y ahora me dicen que no me la pueden dar y eso me a afectado mucho ya que para recuperar mi auto tuve que pedir dinero prestado y vender algunas pertenencias y no tengo mas dinero por el momento, y solo me hablan para cobrarme y les pido ayuda y solo me ignoran.
  
   Como les digo toda esta situacion ha sido muy estresante y deprimente que ha afectado mi salud ya que soy Diabetico y mi situacion financiera esta muy mal ya que perdi mi trabajo desde Enero pasado.
  Por favor necesito que hagan algo, ya que como les digo que por parte de Honda Finance a actuado de una forma muy INJUSTA.
  
  Gracias
  ******
  

  
  

  Business Response

  Date: 04/18/2025

  American Honda Finance Company (****) is responding to your correspondence dated April 4, 2025 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated April 17, 2025.  At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

  Customer Answer

  Date: 04/22/2025

   Esta respuesta de parte de AHFC es inaceptable, tal parece que se estan riendo de mi, si hable con un representante de ellos y la unica solucion que me *** es que yo hable con la compaia que ellos contrataron MILLENIUM. **** es responsable de esta situacion y ellos son los que tienen que dar una solucion, ya que como lo explique en mi pasada respuesta que tuve que hasta hablar al departamento del Sheriff para pedirles ayuda y ellos mismos me dijeron que **** son los responsables y no MILLENIUM o Independent Recovery. Como les decia lo mas raro es que la compaia de Independent Recovery actuo de una manera muy rara al usar cualquier excusa para mantener el carro ellos y poder cobrarme mas dinero y lo peor es de que nunca me dieron recibo de todos los pagos que hize.

   Por favor BBB les pido que hagan algo al respecto, esta situacion ha sido muy estresante y frustante y se ha consumido mucho tiempo, La manera que esta actuando AHFC es completamente INJUSTA!

  ****** ********
  Complaint: 23115206
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/24/2025

  American Honda Finance Company (****) is responding to your correspondence dated April 24, 2025 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated April 18, 2025.  At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a lease on 2023 Honda HRV through ******* Honda, Nashua, NH but lease was through Honda Financial Service. Obtained loan through personal bank (*******************) to buy out lease and submitted the checks and paperwork to Honda Financial Service with loan pay off of 1/31/25. ****** credit union received the title from them on 3/19/25. Numerous phone calls where made to find out what the hold up was on the title and tickets were created to help but no one I spoke with could give me a reason why the title to the bank was not sent out. This was holding up me registering the vehicle. On 3/10/25 I requested a member of management call me so that I could file a complaint but I still have not received a phone call. Not sure if I would have received better treatment if I went through them with purchasing the vehicle. When I reached out to ******* Honda I was told they usually have the title within 7-10 days. With this treatment I and any other's I have spoken to will not purchase or lease a vehicle with Honda. Sad that the company does not care about the people that are helping put food on their tables. Extremely disappointed!!!

  Business Response

  Date: 04/01/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ********** ***** dated March 24, 2025.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I still will not buy another Honda and will let others know the treatment I got when not purchasing my vehicle through them. Thank you 
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********** to ******** and contacted Honda in July 2023 to update my vehicle registration. Honda sent me a packet with the title so I could obtain NY plates. During this process, I specifically asked if there would be any additional changes, such as registration fees or sales tax, since my California registration and sales tax were included in my lease. I was explicitly told that no additional charges would apply and that my monthly payment would be adjusted accordingly.However, in September 2023, my co-signer, ****** *****, received a notice stating that my account was past due. Upon calling Honda, I was informed that I owed $784.75 in sales tax difference. I never received this notice, and because my account was on auto-pay, I was unaware of the additional amount due. It took me a month to gather the unplanned amount, leading Honda to report two months of late payments on both my and my co-signers credit reports.I have had car payments for 20 years and was never late until this situation. My father and co-signer, ****** *****, has an even longer history of on-time payments. The lack of proper communication from Honda resulted in an unjust negative impact on our credit. I have spoken with multiple Honda representatives, and they should have records of my inquiries and concerns on my account.I was unable to file this complaint sooner because I was unaware of the negative impact it had on our credit, especially in regard to auto financing. I am formally requesting that Honda update both my and my co-signers credit reports to remove the late payments, as the charges were not properly disclosed and the situation was beyond our control.Thank you for your time and prompt attention to this.

  Business Response

  Date: 04/02/2025

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ***** dated March 22, 2025.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.