Complaints
Customer Complaints Summary
- 49 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied to skip a payment with my loan holder. I received a signed modification agreement saying there was no payment due in November and to resume payments December 17th 2022. However I kept getting late notices and so I reached out to the company by email. I was told my request was denied, however I have a signed agreement. I then contacted them by chat. They made me wait for over an hour giving me the run around. I was told it was an error and they wouldn't honor the agreement. They had told me in a previous conversation on chat that they lost documents and would have their engineers notified. I have the modification agreement signed by myself and their company. I have tried talking to several people there and I'm not getting anywhere with them. I just want our modification agreement upheld. I have attached the loan modification agreement. I also have screenshots from my last chat with them if needed.
Business Response
Date: 12/16/2022
Please see document attached.
See Attachment/File: ************** BBB.docx.pdfInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a pre-approved offer from this company for the first time. INSIDE THE SAME ENVELOPE with my mailing was an offer that was intended for someone else in a neighboring town. I now have that persons name and address and their loan invitation code. This was such a careless mistake. I'm afraid that my information could have also gotten mailed to someone else.Business Response
Date: 11/17/2022
Business Response /* (1000, 5, 2022/10/26) */ Please view document attachedInitial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My loan was past due in August 2022 when a member advocate reached out to me to ask if i was able to set up 3 payments to be withdrawn each of the following 3 Fridays.Each payment was made via automatic withdrawal (which i had agreed to for only these 3 payments) on the Monday following the 4th Friday I saw that another withdrawal had gone through resulting in overdraft fees to my checking account. I contacted Happy Money and after a couple emails was issued a refund and told no more automatic withdrawals would occur. Yesterday 10/12 I. Noticed another withdrawal had occurred, i chatted with a member advocate via the website and after over a half hour of discussion was finally told i would be refunded (expedited). Just this evening i received an email from this member advocate incorrectly telling me that this amount was needed to bring my account current. I checked my account and my payment, that is not due until 10/17 was less than the normal amount by the exact amount of the unapproved withdrawal. I have replied explaining that the information given was inaccurate and that i still need this refund immediately.I do not believe that Happy Money has put a stop to these automatic withdrawals and need help in assuring this does not continue to happen as it has now put me into a financial hardship 2 times.Business Response
Date: 10/27/2022
please see document attached.
See Attachment/File: 530-******************-BBB.docx.pdfCustomer Answer
Date: 11/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The response fails to address the withdrawal on 10/11/2022. This withdrawal has since been refunded but did, once again cause me financial distress resulting in bounced checks and overdraft fees. The withdrawal on 10/11 is the one that caused me to file this complaint, and while I have since been refunded you can clearly see that Happy Money claims to have shut off this recurring payment on 10/7, this is clearly not true.Business Response
Date: 11/17/2022
Please see document attached.
See Attachment/File: 530-******************-BBB 11172022.docx.pdfCustomer Answer
Date: 11/28/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached a screenshot of my bank account showing the $444 being withdrawn on 10/11 ALONG WITH THE $665.97 referenced in the response from the business. It is clear to see that both withdrawals took place. What is not clear is why the business is unable to admit/find record on their end of this happening.
See Attachment/File: B0E26171-0B1A-44D1-B9EF-B9B076927E50.jpegBusiness Response
Date: 12/16/2022
Please see document attached
See Attachment/File: ******************-BBB 12162022.docx 1.pdfInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had some fraud on my checking account and as soon as I noticed I let them know to change my payment account as my account was closing. They still charged the monthly payment to my account that was closing and it caused it to go negative while it was processing for closure the payment was bounced and now instead of allowing me to pay the 462.42 they want to charge me a late fee now the payment is 538.72. I paid 9630.85 and was told that my account was paid off but not any more. This is horrible. I have never dealt with a company that is so incompetent. I am wanting to pay my last 462.42 payment and that's all. I was told there would not be a late fee and that is what this is. I'm not an idiot. The interest on 462.42 is not $76Business Response
Date: 09/14/2022
Business Response /* (1000, 5, 2022/08/26) */ ***************** ******************************* ****************** August 26, 2022 Re: Better Business Bureau (BBB) Complaint ID# ******* Dear ************, We are writing to follow up on the complaint you submitted to the BBB on August 15, 2022. We appreciate the opportunity to respond to your concerns regarding your experience with the Payoff loan by Happy Money. After investigating the nature of your complaint, we reviewed your account ending in***** and applied your payment of $9,360.85 accordingly: Transaction ID Trans Date Trans Amount Principal Interest LPT-********* 8/10/2022 9,630.85 9,545.77 85.08 As of August 26, 2022, your payoff amount is $457.19, with a Good-Through Date of August 30, 2022. Please see the attached letter for more information. At Happy Money, we are committed to providing excellent customer service. We appreciate that you took the time to share your feedback with us. If you have any additional comments or questions, please don't hesitate to reach out to us. You can call us at ************** between 6 AM-6 PM Monday-Friday PT or Saturdays and Sundays from 6 AM-3 PM PT or email us directly at ************************* Regards, The Payoff Team at Happy MoneyInitial Complaint
Date:05/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off my loan, I owe them NOTHING, when I paid off my loan, they reported it to the credit bureaus as taking out a new loan- adversely affecting my credit score; they will not correct it for 1-2 months, even though it was entirely their error and I did NOTHING wrong ********************************Initial Complaint
Date:05/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Happy Money loan for approximately 3 months. I just had the monthly payment clear approximately 3 days after the payment due date although it was made the day after. The payoff quote is adding $299 in interest on what is supposed to be a simple interest loan. There is no way even I should be paying that much interest one day after a payment cleared.Business Response
Date: 05/17/2022
Please see the attached response. Thank you.Customer Answer
Date: 05/17/2022
5/17/2022
Better Business Bureau:
I have reviewed theresponse made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.