Business ProfileforSouth Bay Med Spa

On July, 2023, I went into the SouthBay **************** location for a treatment for the cheeks and lips. I paid upfront but only did a partial treatment since this was my first time getting injections. The left side cheek was injected with partial filler which seemed to be of no consequence. Once the right side was injected, immediately a different pain was felt, one I had not felt with the left side injection. The injection was much deeper, felt lower near my jaw joint, not cheek. After that, I chose to end treatment and go home. They never informed me beforehand that this many injections were necessary. With regard to My right side cheek filler injection, it remained in pain the entire day. At night it increased and I began to feel intense pain in my jaw, upper front and lower teeth, radiating to both sides, as well as joints of jaw. After researching, I read that pain in teeth and jaw joints are not normal. I called South Bay Med spa ********* answered. I informed them of what happened. As soon as I hinted that there was a problem, before I could go into detail to describe the actual issue, I was cut off and talked over. She immediately became abrupt and rude. She got defensive and began minimizing the issue. She hadnt even listened to the full symptoms/issues I was having. I tried explaining Id been experiencing this for over a week up to that point. I persisted and told her I needed to talk to someone about what I paid for, and I cant t go through this again. Now there was an issue of trust and quality of care. She rushed me off the phone and said shed talk to upper management, and theyd call me back. I later canceled the appt for the next treatment scheduled. No one called. I called the office several times in the afternoon and morning, but my calls went to voicemail. Finally, I reached *******, who also, once informed of the problem, was abrupt and did not want to hear the concern of what had been going on. She was indifferent, talking fast and in a hurry to get off the phone. Ultimately, she too said it had to go to upper management and that someone would call me by Friday for sure. A week went by and Friday came and went with no call. After Friday, I called back and again no answer. I got voicemail. I left another message and have not heard from anyone since. *** tried multiple times to call to resolve this issue with no success. Its now been almost two months of silence. Theyve continued to ignore me and refuse to do the right thing. The work that I had was incorrectly done and hurt me. Theyre also still holding my money when the full treatment was never done.