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Business Profile

Toll Booth

Metro Express Lanes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged me $25 dollars to replenish an account that I only pay $1.00 a month to have but I don't use and there was a $10.00 balance remaining. The $10 dollars on the books would have kept my account funded until at least July of 2023. I told the representative that I wanted to keep the account and add funds to the balance to put at an acceptable balance but they refused and want to penalize me, I wondering why? This is so unfair and unethical, an abuse of power. I already am paying for something I do not use no they want me to pay more! I am more than willing to pay $1.00 a month to keep my account open but a penalty fee of $25 is outlandish, if you do the math, that amounts to over two years to keep your account open. Please do the right thing and remove that fee!

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/26) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit will be assessed for each transponder on the account. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and/or billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain amount of time, you will get charged a $25 revocation fee. Additionally, per the Metro ExpressLanes terms & conditions, you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online at metroexpresslanes.net. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting violation via snail mail, but not only do they not correspond with the violation on their website when I enter my license plate number and violation number, but the violation address, Jefferson and Manchester, is NOT AN INTERSECTION THAT CORRESPONDS TO i-10 OR i-110. It does however correspond to the i-405. i-405 is NOT LISTED AS A FASTTRACK TOLL ROAD. ONLY I-10 AND I-110 ARE LISTED AS TOLL ROADS ON THE YOUR METRO EXPRESS WEBSITE. THIS IS HARASSMENT.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/12) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Upon researching the license plate number 8XMD515, we found notices issued on the Metro ExpressLanes on the *************************************************, and on the **************************************** Those traveling on the Metro ExpressLanes without an account or FasTrack account will be issued a notice with a processing fee and the toll amount. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at************* if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:08/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I last used my metro express transponder 02/2019. I had a positive money balance and have not used the the transponder since. I received a bill for a negative balance to ***** address 2 months ago stating I owe money. I thought this was a mistake or someone stole my transponder because I had positive balance. I called metro express and told them that I have not used their services since 2/19 and that I have about a 20 dollar positive balance. They informed me that they were deducting money out of my account dispite the fact that I was not using the service. And that they continued to deduct my account after they depleted the account. They send me a bill stating that I own money. This is wrong and they continued to deduct they money and they made no attempt to contact me or notify me that they were deducting money from my account. They only sent me a mail after my account had a negative balance. I received a bill today stating I owe $41.20. Despite the fact that I had a positive 20 dollar balance and they unknownst to me continued to take money out without my knowledge. This is wrong and thievery on their part . I refuse to pay this money that the day I owe.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/09/06) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Per the Metro ExpressLanes terms & conditions, you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online ************************ Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit will be assessed for each transponder on the account. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and/or billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain amount of time, you will get charged a $25 revocation fee. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) i did not agree to carry a negative balance your company continued to take money out despite the no use after several years. i didn't agree for you to continue charging me monthly despite no use for years and your company continue to charge me a negative balance. this is unfair/predatory business practice. a fair resolution would be no money owed. no additional fees added on. would appreciate a personalized reply. Business Response /* (4000, 9, 2022/09/16) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Per the Metro ExpressLanes terms & conditions, you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online at metroexpresslanes.net Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit will be assessed for each transponder on the account. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and/or billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain amount of time, you will get charged a $25 revocation fee. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called a representative who told me I am able to use the ** metro express lanes fast track anywhere ***** for any carpool lane no charge. I moved *************** and was charged hundreds of dollars thinking it would be free HOV lane 3+. The representative misspoke the policy and is not taking responsibility for their fault. I tried disputing with my credit card and metro express lanes is charging my account as a negative balance and threatening to put me into collections. No I can not close my account and they are trying to keep it open even though I returned my device and everything was paid off, and they won't refund my positive balance prior to the dispute.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/09/06) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed.Tolls issued to your transponder are valid. Please be advised, that not all ******* agencies offer a carpool discount. We cannot honor your toll dispute as all toll transactions assessed on your account by a different ******* agency are deemed valid. Any discount or promotion offered by Metro account plans are not applicable to other toll charges from other ******* toll facilities not operated by Metro. We hope you found this information helpful and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday 8am-5pm. Sincerely, Metro ExpressLanes. Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Metro express lanes need to train their employees to have the correct information. When I called in, they informed me I am able to use it at other locations. The misinformation cost me money and time wasted to dispute and communications. Tricky business trying to squeeze every penny from customers. Business Response /* (4000, 9, 2022/09/16) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed.Tolls issued to your transponder are valid. Please be advised, that not all ******* agencies offer a carpool discount. We cannot honor your toll dispute as all toll transactions assessed on your account by a different ******* agency are deemed valid. Any discount or promotion offered by Metro account plans are not applicable to other toll charges from other ******* toll facilities not operated by Metro. We hope you found this information helpful and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday 8am-5pm. Sincerely, Metro ExpressLanes

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I called metro express today 8/5/22 to add money to my account was advised I owed 329 which is incorrect. They have fraudulently added these charges to my account and will not remove them. I had just called on August 4 or 5th of this month and added 100 and had a balance of maybe 30 or 40 left . My account has been linked somehow to the previous account of my fiancee they said I would not be responsible for his charges he is taking full responsibility for. They also had me contact ********** because they said I owed them and had violations ********** stated that is false, I owe them nothing. This needs to be resolved asap I need to able to use my transponder for work this is an inconvenience and I'm now having anxiety issues behind this matter. Please fix this.

    Business Response

    Date: 09/06/2022

    Business Response /* (1000, 5, 2022/08/22) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. We have dismissed tolls totaling $250.05 for license plate number *******. As of 08/22/2022, your account is negative -$143.18. Please get in touch with us to make a payment and bring your account to good status. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at************* if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes. Consumer Response /* (3000, 7, 2022/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your prompt response and taking the time to review my claim, but the reason for this not being acceptable is I'm not responsible for any of this payment and I refuse to pay any of this toll charge I did not use. The reason I reached out because I'm being falsely charged I need these charges removed from my account. Thank you for your time. ******* Business Response /* (4000, 9, 2022/09/06) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. We have dismissed tolls totaling $250.05 for license plate number *******. As of 09/06/2022, your account is negative -$168.18. Please get in touch with us to make a payment and bring your account to good status. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at************* if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:07/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29/22, Metro ExpressLanes sent a letter for a Negative Toll Balance of -$15.75 which I received on 7/5/22. The letter states that I need to pay $55.75 to bring my account into good standing. I called the number listed immediately to terminate the acct & clear any charges. Aprox 7/4/15 by mistake, I got on and off the 110 carpool lane within minutes. When I got the ticket I called Metro Express. I was told to buy a transponder to get around the ticket, so I paid $40 to resolve the issue. I never used the lane or transponder again. I was not told that there was an annual fee or monthly fee. I was not told that a 2nd car was added to my account in Jan 2016, a car I do not recognize, or a 2nd charge was placed against my card 2/26/19 for $40. I did find a few emails from 10/2021 to today informing me that my stmt was available. I did not open them because I was not using the service, so I was not expecting a charge. When the card on file expired and they could not charge the $40 fee, I was moved to manual pymt status and informed that I owe a maintenance fee, $15.75. I cannot end my account or stop added fees until that is paid and the box returned for a $25 refund. If not done by 7/10 they add $25 to terminate my account and notify collections/ ***. That box was apparently lost/stolen in 2016. I did not report it because I did not realize it was missing-I DONT USE IT! The scripted reply from the business by phone and email does not leave room for personal discretion, human error, or GOOD WILL. I will not continue to pay for a mistake I made in 2015 when the project, staffing and public awareness was fairly new. Terminate and clear the added fees.

    Business Response

    Date: 07/21/2022

    Business Response /* (1000, 5, 2022/07/11) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. Per the Metro ExpressLanes account, you authorized Metro ExpressLanes to automatically bill your card when your prepaid balance falls below $10. A $25 transponder deposit will be assessed for each transponder on the account when your account is converted from automatic replenishments to manual replenishments. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and/or billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain amount of time, you will get charged a $25 revocation fee. Per the Metro ExpressLanes terms & conditions, you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online at metroexpresslanes.net. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes. Consumer Response /* (3000, 7, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response to my complaint, this is a blanket statement of a vague practice of this company. I can't stop my acct, but they can only after adding fees once a random period of time has passed. And they will charge $1 per month until the acct is closed regardless of my use of the service. This program should be shut down or overhauled. AsAP. Business Response /* (4000, 9, 2022/07/18) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. The $1 maintenance fee is Per the Metro ExpressLanes terms & conditions, and you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online at metroexpresslanes.net. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:06/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the metro express lanes daily in ***********. I was charged 600 in tolls in the month of December for what I have no idea, my account was in good standing last time I checked and before all this happened. they don't give you any receipt or paperwork of what you've actually paid for. Now I call today to resolve a ticket I received and they say I owe 800 for tickets that were before the ones that they charged me 600 for. This company is insane. This is not how business should be they extort their customers. Stealing money from hard working Americans everyday. I want my money refunded but if not, at the very least, my account balance and all tickets cleared from my name.

    Business Response

    Date: 07/01/2022

    Business Response /* (1000, 5, 2022/06/23) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit for each transponder on the account will be assessed. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline, we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain time, you will get charged a $25 revocation fee. Your account was Revoked, and we sent multiple correspondences to you advising you of the status of your account. You continue using the Metro ExpressLanes without having an active account in good standing. You have accumulated violations and fees since they have not been paid. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at************* if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes. Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys didn't send anything stop the lies already and it's no wonder why your businesses is not recognized by the BBB cause you guys would already have been sued into the oblivion. I want a summary of every violation and every charge in writing by one of your egghead managers. This won't be the last you here from me even if I have to show up at your headquarters. To many people are being ripped off by this business and there will be accountability one way or another!!! Business Response /* (4000, 9, 2022/07/01) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit for each transponder on the account will be assessed. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline, we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain time, you will get charged a $25 revocation fee. Your account was Revoked, and we sent multiple correspondences to you advising you of the status of your account. You continue using the Metro ExpressLanes without having an active account in good standing. You have accumulated violations and fees since they have not been paid. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:06/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my vehicle in 2019 and was still being charged for fees in 2020, so I contacted them to close my account. I was told to mail in my transponder in June 2020 and mailed it out Aug 2020. After contacting the business, in Sep 2020, I was told there were processing delays likely due to COVID. I never heard back on my refund for the transponder deposit of $25 or the balance on my account. Fastforward to 2022, they send me a bill for trying to replenish my account. They state it was likely lost in the mail but still want to charge me for monthly fees and additional charges even though they dropped the ball and did not process my refund two years ago? In any other business, they would have contacted me right away and remedied the situation asap. I expect the original amounts owed to be refunded and these phony charges to be removed as the only resolution to this issue.

    Business Response

    Date: 07/06/2022

    Business Response /* (1000, 5, 2022/06/23) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Promptly review your correspondences. We sent mail regarding the status of your account. When you let your account go revoked for not resolving the negative balance after a certain time, you will get charged a $25 revocation fee. You will also be charged a lost transponder fee if a transponder is not received. It is your responsibility to maintain your account. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes.

  • Initial Complaint

    Date:05/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged *** for closing an account that I hadn't used in five years. After the ******** of dollars I've already paid to the company for using their services, this is unethical and unacceptable.

    Business Response

    Date: 06/02/2022

    Business Response /* (1000, 5, 2022/05/24) */ Thank you for contacting Metro ExpressLanes, Your complaint has been reviewed. Your account was switched from automatic replenishments to manual replenishment because a credit card on file was removed from your account. A $25 transponder deposit will be assessed for each transponder on the account. Per our Terms and Conditions, it is your responsibility to report any changes to your name, mailing address, telephone number, e-mail, vehicle license plate numbers, and/or billing information (credit/debit card number and expiration date) as soon as they become available to you. Once you add a credit card back on file, the transponder deposit is moved back to your prepaid balance. Whenever there is a change made on your account, or low balance, or a credit card decline we send out correspondence to you so you can resolve the problem. When you let your account go revoked for not resolving the negative balance after a certain amount of time, you will get charged a $25 revocation fee. Per the Metro ExpressLanes terms & conditions, you agree to pay a $1 monthly fee to maintain your account regardless of usage. You can find out additional information regarding our Terms & Conditions by visiting us online at**********************. We hope you have found this information helpful, and thank you for your patience. Feel free to contact us at ************ if you have additional questions. Hours of operation are Monday through Friday, 8 am-5 pm. Sincerely, Metro ExpressLanes. Consumer Response /* (2000, 7, 2022/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the response!

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