Business ProfileforEnagic USA, Inc.

I bought my Kangen water machine last Nov as a gift for my husband and had it installed in Jan. I used a recommended Kangen plumber, so I know it was installed correctly. Almost right away I started having issues which I documented to my sales person. On and off the water started tasting fishy, oily, and like chlorine. The panel also stopped working consistently. I called my plumber to make sure it was installed right and it was. I changed the filter and followed all the maintenance requirements to no avail. I then had my house water tested to see if maybe that was the issue, this is a new house we just built. There were ZERO issues and incidentally when the machine wasn't hooked up our water tasted just fine. I then started contacting Enagic.I had a very hard time getting ahold of someone and when I finally did the guy I spoke to was beyond rude, insisting my water must be the issue. When I explained my water was tested he didn't care. Finally after insisting they agreed to look it. They sent it back, CHARGED me a maintenance fee and said there was no problem. I hooked the machine back up optimistic that any issues had been resolved, but within days the taste was back. I reached out again and again went weeks without getting a response. I reached back out to the person that sold it to me and she reached out to them. She was ASSURED by a guy named **** that I would be sent a replacement. When I followed up with him he told me they actually wouldn't be replacing my machine because my water was the problem. I again assured him my water was fine. Finally I get an email from him saying that he found out there is actually a known issue, and if your home water is a certain PH it is not compatible with their machine. He then wrote that he is ashamed of his company because this is not disclosed, but the company was still unwilling to do anything but take my machine back in to look at again which is a fruitless gesture since they found nothing wrong with it the first time.