7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kris'tina A
2 stars07/07/2024
The ebikes are the real issue. They have the most limited warranty and I see now that's for a reason. Whenever a part fails, and they will fail, you have to go through a back and forth with support to get the right part for your particular bike. At which point there will either be an inventory delay or whatever to buy them time, then you'll receive your part in the mail. It'll be covered in glue, cobbled together hastily to try to make the delivery window, and it won't be the right part. You'll then complain, they'll refund you your money, and then you'll never hear from them again. You'll go to school, get a degree in electrical engineering to repair your electric bike yourself, and you'll rue the day you ever made that purchase of an ebike because of a cute instagram ad.Review from Nicole H
5 stars04/20/2024
I ordered a Rickshaw Bicycle. Great customer service from start to finish. This company has been extremely responsive to every question I have had. We broke the brake light while assembling the bike. I reached out to the company to ask to order a replacement. They sent another one out free of charge even though it was 100% our mistake. The bike has been a very fun and smooth ride.Review from juan c
1 star12/08/2023
Been trying to communicate about the status of the order but hadn't had no communication yet. Been waiting for 4 days nowReview from Dan P
5 stars11/03/2023
I love my bike and customer service was responsive when I needed them. No complaints.Review from Steven F
1 star10/22/2023
Non existent customer service. Don't carry parts for their own bikes but push to sell them over and over. Three weeks of waiting for a reply to find a tire on a bike I bought from them. Every ticket says 'within 48 hours' to reply. When I did get one reply two and a half weeks later, it was to ask me which bike it was. I told them which bike it was in the initial email. It's just a ploy to delay. I have been in customer support for almost 30 years, and these guys are just playing games. Do not trust them with your money. I would give zero stars if I could.Review from Amanda D
1 star07/27/2023
I guess I should have been warned about this company from the reviews on BBB. I am very disappointed in this company. After paying a lot of money for a **** electric bike and waiting a while to receive it. When I started to unwrap this bike I noticed dents in the frame and paint scrapped off. I was going to over look that for a good bike however that was not the case. Not only do the direction **** and the videos even worse the parts do not fit together well. The front break would not fit straight making it run during a ride. The seat and brakes do not tighten down. But worst of all the electrical system for my electric bike does not consistently stay connected making it useless to bike to work. When contacting the company the denied my request to return due to the 30 day policy, I was six days over due to weather keeping me from taking it on a long ride. Im not sure how a company can get away with selling a product that does not work. But I will be looking it other actions to take if they can not come to reason on their mistake.Review from Andreea D
1 star02/12/2022
I give up on this company. I received a defective part. For over two years now, I've been trying to get a replacement part for my bike. BUT THEY KEEP SENDING THE WRING PART. I've sent screen shots many times to show what I need. I'll chalk this up to an expensive mistake. Try to sell it as-is to a bike mechanic or something. I purchased the warranty also.
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