Business ProfileforNew American Funding

I have a mortgage with New American Funding. I received covid forbearance initially until late 2023. I then--at New American's suggestion--applied for *** in the ********************. I informed them of that as well. They advertise that they work with each state's authorities, but in actuality they do nothing and don't work with them at all and refuse to communicate with them.I have been waiting 7 months on the District authorities to process the application. I informed New American by phone when submitted in October and November. They then sent a notice through an obscure out of state firm, ************************** P.C. that they are seeking to collect a debt while simultaneously providing a pro forma 30-day notice in the form of a one-page information of *** funds--the same funds I already applied for and informed them of. I then provided an official status letter from the District's *** administrator as to the status of my application. I never heard back after they said they provided the information to New American. The craziest part is that New American wants to reinstate payments which would eliminate any outstanding debt and make it impossible to receive the *** funds. Obviously, that's more money for New American in the long run, but it's costly to the applicant. So they provide info regarding *** funds but don't make any efforts to accommodate the process, despite advertising that they work with said authorities.Now I get a notice that they initiated foreclosure. The application has been in process for 7 months. yet they sent me a letter about *** funds a month ago. How can they make that recommendation a month ago, but not accept an application at their recommendation that's already been in the works 7 months? It makes no sense at all, except that it's a deceptive business practice and false advertisement.