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Business Profile

Online Retailer

Sleek Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased hair dye ******* Dia Richesse. i was sent the wrong color. Impossible to get return information on their website.They have a recording on their phone at ************. The message states call during working hours 8:00 a.m. to 6:00 p.m. You are unable to leave a message. I called during those hours no person to speak to . I called at 12:40 p.m. unable to speak to anyone or leave a message.Buyer must beware!

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has scammed me and not sent me my products. I have a tracking number, but it cannot be tracked and has never been even sent to the ************* *************** They need to be investigated.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was charge for a service I did not purchase or approve

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrong color, should have been;6/m light brown mocha, noone answers phones

  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders a couple weeks back and items have not even shipped. I have emailed , contacted through their instagram page, and called the location and I have yet to receive a response.

  • Initial Complaint

    Date:08/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******* I ordered products from Sleek Shop over a week ago. My credit card has been charged but Items are not in stock. I have tried multiple times to correspond with customer service and have gotten no where.

  • Initial Complaint

    Date:06/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29, 2023, I ordered products from Sleek. Paid even for expedited shipping charges. On June 6th, contacted them and said I had never received the product, then looked at the order again today and it shows where the order was cancelled? I was never notified it was cancelled, and as of today, June 18, 2023 have NOT received a refund. I will contact PAY PAL and let them know, but these people are hard to reach, won't answer their emails and don't answer their phone. They should be listed as a thief organization not a beauty supplier!!!!!!!!

  • Initial Complaint

    Date:05/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BEWARE: Sleekshop.com is selling EXPIRED/ Near EXPIRATION/USED Products- Liability for tangled hair and hair loss.Description: My hair was tangling badly. I research this and read an article that explained it is often from using expired products. I have had hair loss from bad products before and I am not willing to take a risk. I realized expired products were the culprit. Sleekshop,com. Cosmetologist ******************* is where I secure all my hair products. ? ******************** - Cosmetology ? LICENSE STATUS: CURRENT ? EXPIRATION DATE: DECEMBER 31, **** ? LICENSE: ****** Two *** large beauty product orders on November 26, 2022. Within the large orders, several 2021, were shipped December 2-3, 2023. Products: 1. Avlon Crme relaxer (2021) - F212925175 2. Keracare Leave-in conditioner (2021) F202173648 3. Olaplex #3 conditioner (2021)- 1E- 2128-21174B35 4. Avlon Moisture Right shampoo- USED shampoo w/ hair on bottle.The public needs to be protected from a Licensed cosmetologist selling expired products and used products. NOTE: USED products was associated with another case I filed.I am at a lost of $47.92 for expired relaxer that Sleekshop.com has yet to refund. I still have the un-opened 4 lb. tub of relaxer to return to Sleekshop. They are acting above the law. They are a threat to the Public in covid violation ( USED Products) , Hair loss ( Expired products) and deceptive business practices selling **************** 2022 to unsuspecting clients.

  • Initial Complaint

    Date:04/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 4/3/2023 Order number ************* Reference number ******* Phyto Scientific moisturizing cream Cost $33.79 ************ list false advertisement of this product in a tube which was the original cream thats very difficult to find. They sent a bottle which is not the cream advertised They have this listed under a ******* website which is trustworthy but sleekshop from past experiences are not honest and offer no refunds even when they know they are in the wrong I am asking for a full refund for this bottle of fake product which is not what I ordered I am also requesting that they picture the correct item theyre selling on this site

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sleekshop Avalon Affirm fiber guard confirmed by headquarters office NOT to be an authentic product!Order# no: ******* Name of product: Avalon NORMAL crme relaxer. Cost: $44.99 I checked my Sleekshop purchased product in preparation for my upcoming relaxer. I was shocked to discover that relaxer tub had no expiration date. (The last tub of relaxer indeed had a safety expiration date stamp!) I have had hair loss from bad products before and I am not willing to take a risk. I called Avalon at ************** to obtain my expiration date. I gave them the black number on the tub: (F212925175). Man stated that it is a 2021) product DO NOT USE. He asked me who sold it to me. Were they licensed? I called back and Avalon man stated that Sleekshop is not a licensed Avalon product distributor.I am at risk opening a whole tub of relaxer with no expiration date assured.Order# no: ******* Shipped: December 3, 2022. Name of product: Avalon NORMAL crme relaxer. Cost: $44.79 plus tax.I checked my Sleekshop purchased product in preparation for my upcoming relaxer. I was shocked to discover that relaxer tub had no expiration date. (The last tub of relaxer indeed had a SAFETY expiration date stamp!) I have had hair loss from bad products before and I am not willing to take a risk. I called Avalon at ************** to obtain my expiration date. I gave them the black number on the tub: (F212925175). The Avalon person stated that the relaxer is a 2021) product DO NOT USE. He asked me who sold it to me. Were they licensed? I called back and Avalon man stated that Sleekshop I double checked with at the ************************ **************. They asked me to look over the tub of relaxer and discovered that the product is NOT an authentic Avalon Affirm product. I want a FULL REFUND. $44.79 plus tax = $47.92.

Sleek Shop is NOT a BBB Accredited Business.

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