ComplaintsforSleek Shop
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased hair dye ******* Dia Richesse. i was sent the wrong color. Impossible to get return information on their website.They have a recording on their phone at ************. The message states call during working hours 8:00 a.m. to 6:00 p.m. You are unable to leave a message. I called during those hours no person to speak to . I called at 12:40 p.m. unable to speak to anyone or leave a message.Buyer must beware!Initial Complaint
02/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company has scammed me and not sent me my products. I have a tracking number, but it cannot be tracked and has never been even sent to the ************* *************** They need to be investigated.Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
was charge for a service I did not purchase or approveInitial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wrong color, should have been;6/m light brown mocha, noone answers phonesInitial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed 2 orders a couple weeks back and items have not even shipped. I have emailed , contacted through their instagram page, and called the location and I have yet to receive a response.Initial Complaint
08/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order #******* I ordered products from Sleek Shop over a week ago. My credit card has been charged but Items are not in stock. I have tried multiple times to correspond with customer service and have gotten no where.Initial Complaint
06/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 29, 2023, I ordered products from Sleek. Paid even for expedited shipping charges. On June 6th, contacted them and said I had never received the product, then looked at the order again today and it shows where the order was cancelled? I was never notified it was cancelled, and as of today, June 18, 2023 have NOT received a refund. I will contact PAY PAL and let them know, but these people are hard to reach, won't answer their emails and don't answer their phone. They should be listed as a thief organization not a beauty supplier!!!!!!!!Initial Complaint
05/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
BEWARE: Sleekshop.com is selling EXPIRED/ Near EXPIRATION/USED Products- Liability for tangled hair and hair loss.Description: My hair was tangling badly. I research this and read an article that explained it is often from using expired products. I have had hair loss from bad products before and I am not willing to take a risk. I realized expired products were the culprit. Sleekshop,com. Cosmetologist ******************* is where I secure all my hair products. ? ******************** - Cosmetology ? LICENSE STATUS: CURRENT ? EXPIRATION DATE: DECEMBER 31, **** ? LICENSE: ****** Two *** large beauty product orders on November 26, 2022. Within the large orders, several 2021, were shipped December 2-3, 2023. Products: 1. Avlon Crme relaxer (2021) - F212925175 2. Keracare Leave-in conditioner (2021) F202173648 3. Olaplex #3 conditioner (2021)- 1E- 2128-21174B35 4. Avlon Moisture Right shampoo- USED shampoo w/ hair on bottle.The public needs to be protected from a Licensed cosmetologist selling expired products and used products. NOTE: USED products was associated with another case I filed.I am at a lost of $47.92 for expired relaxer that Sleekshop.com has yet to refund. I still have the un-opened 4 lb. tub of relaxer to return to Sleekshop. They are acting above the law. They are a threat to the Public in covid violation ( USED Products) , Hair loss ( Expired products) and deceptive business practices selling **************** 2022 to unsuspecting clients.Initial Complaint
04/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order date 4/3/2023 Order number ************* Reference number ******* Phyto Scientific moisturizing cream Cost $33.79 ************ list false advertisement of this product in a tube which was the original cream thats very difficult to find. They sent a bottle which is not the cream advertised They have this listed under a ******* website which is trustworthy but sleekshop from past experiences are not honest and offer no refunds even when they know they are in the wrong I am asking for a full refund for this bottle of fake product which is not what I ordered I am also requesting that they picture the correct item theyre selling on this siteInitial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sleekshop Avalon Affirm fiber guard confirmed by headquarters office NOT to be an authentic product!Order# no: ******* Name of product: Avalon NORMAL crme relaxer. Cost: $44.99 I checked my Sleekshop purchased product in preparation for my upcoming relaxer. I was shocked to discover that relaxer tub had no expiration date. (The last tub of relaxer indeed had a safety expiration date stamp!) I have had hair loss from bad products before and I am not willing to take a risk. I called Avalon at ************** to obtain my expiration date. I gave them the black number on the tub: (F212925175). Man stated that it is a 2021) product DO NOT USE. He asked me who sold it to me. Were they licensed? I called back and Avalon man stated that Sleekshop is not a licensed Avalon product distributor.I am at risk opening a whole tub of relaxer with no expiration date assured.Order# no: ******* Shipped: December 3, 2022. Name of product: Avalon NORMAL crme relaxer. Cost: $44.79 plus tax.I checked my Sleekshop purchased product in preparation for my upcoming relaxer. I was shocked to discover that relaxer tub had no expiration date. (The last tub of relaxer indeed had a SAFETY expiration date stamp!) I have had hair loss from bad products before and I am not willing to take a risk. I called Avalon at ************** to obtain my expiration date. I gave them the black number on the tub: (F212925175). The Avalon person stated that the relaxer is a 2021) product DO NOT USE. He asked me who sold it to me. Were they licensed? I called back and Avalon man stated that Sleekshop I double checked with at the ************************ **************. They asked me to look over the tub of relaxer and discovered that the product is NOT an authentic Avalon Affirm product. I want a FULL REFUND. $44.79 plus tax = $47.92.
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Customer Complaints Summary
18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.