Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 38 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

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  Tricon American Homes

  80 Iron Point Cir Ste 150 Folsom, CA 95630-8593

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  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

Review Details

• Review fromCynthia I

  Date: 04/02/2025

  5 stars

  Cynthia I

  Date: 04/02/2025

  I give 5 Stars alone just for the customer service I experienced with Sama Mwais! This young lady is not only polite! She was very competent and answered each of my questions with ease. If Sama is representation of the work culture at Tricon Residential then Tricon has indeed cracked the code to building relationships with their tenants. Great job Sama!
  

  Tricon Residential

  Date: 04/04/2025

  Thank you for the 5-star review, Ms. ******* Were so glad to hear Sama provided such helpful and professional service. Well be sure to share your kind words with ******** be thrilled! We appreciate you taking the time to share your experience.
  
  
  

• Review fromDevin W

  Date: 04/02/2025

  1 star
  Absolutely horrible experience with these guys. Im going on 2 years of living here and its been call after call after call. Order after order after order. These guys never fixed the ac enough to stay running for more than a month. They tell you the soonest to get someone out there is 2 weeks away every time so you have to deal with the heat or the cold. And then we had a huge storm that has knocked my fence down over a month ago. Ive called time and time again and hear the same excuse every time. We had an issue with someone getting attacked by an animal from a neighboring home in my own back yard. We cant go outside to let our pets out without chance of being attacked as well. The past 3 times Ive called I have let them know it has become a safety hazard Ive had 2 people say they were the vendor to come fix the fence, they received pictures and never replied. Called Tricon again and same thing happened. I told them I would fix it myself and have it taken off my rent. They told me thats not a possibility. Texas state law requires the landlord to fix a safety or health issue in a timely manner (7 days). These guys have had over 30. If I dont have my fence fixed this week I will be contacting a lawyer to deal with this situation. Every time I call Tricon customer service or maintenance they are very rude and dismissive. They charge you extra fees as well for paying with a card after the fact of getting a TOTAL AMOUNT CHARGED TO CARD. I go back and look and low and behold they charge an extra 48 dollars more than the receipt I get saying that was charged! So not only are they horrible landlords, and have the worst customer service they are now thieves!! I would stay far far far away from Tricon homes if I was a new renter! Take my warning and find another place to rent from these guys are horrible!

• Review fromCornesha H

  Date: 04/02/2025

  1 star

  Cornesha H

  Date: 04/02/2025

  Tricon is the WORST!!!! They took over management of ***** view and installed fences for vacant homes. As a current resident i reached out to inquire about getting a fence installed in my yard this was in December. After calling many times i was told to fill out a modification form, i filled it out and sent it back the same day i received it which was in January. It is now April 2025 i have emailed them countless times following up on the inquiry, Ive called week by week just for them to constantly tell me someone was going to contact me. NOBODY ever responded or contacted me till this day and i am forced to leave this terrible review because not only is my inquiry a simple one but the fact that nobody monitors the email distro and everytime they place me on hold they can never get in touch with the property manager **** which is very concerning. Like, does anybody work here? I pay way too much per month, NEVER late and i cant even get a simple response to a modification? Its like pulling teeth trying to get assistance from these people.
  

  Tricon Residential

  Date: 04/04/2025

  We would like to thank Ms. **** for bringing this matter to our attention. We sincerely apologize for the delays and lack of communication she experienced regarding her fence request. We understand how frustrating this has been, particularly given the time and effort she dedicated to following up.
  To provide clarification, the fence program for current residents with an associated amenity charge was not introduced in her community until early 2025. This timing may have contributed to the confusion, as there were no active memos in our system at the time of her initial inquiry, and unfortunately, the local team was not made aware of her request.
  That said, we are committed to resolving this matter. A fence addendum is being provided today, and upon receipt of the signed document, an expedited installation will be scheduled. We also recognize the importance of stronger communication between our call center and local teams and are taking steps to ensure future requests are properly documented and addressed in a timely manner.
  We truly appreciate Ms. ***** patience and thank her again for bringing this to our attention. Should she have any further questions, we encourage her to reach out directly.

• Review fromJORDYN M

  Date: 04/02/2025

  1 star
  We rented with ********* for 7 years and have never paid rent late or caused issues (that werent related to their maintenance incompetence). This will be our 8th year and now that Tricon has taken over they are increasing our rent by 16.5% from $3600 to $4248 for a 12 month lease. As of 04/02/25, Zillow shows the average rent in our specific subdivision to be $2095. Guess how thrilled we are with this new property manager. Id rate zero stars if I could.

• Review fromAlyssa N

  Date: 04/01/2025

  1 star

  Alyssa N

  Date: 04/01/2025

  This property management company really is a joke. So many issues with lack of communication. No one returns emails or phone calls. The app is so basic and doesnt work as it should. Their phone lines down at one point for a few days and their chat function on their website too. The forum to leave messages doesnt function on the site. I had an issue with my water bill and I basically did the research for them provided the evidence of the discrepancies spoke to the 3rd party they work with both companies sending me back and forth ***** wants to take accountability. Still no resolution or response. Now here it is the 1st of the month and the app is not allowing me to pay my rent. They transferred everything in their name on jan 27 2025 its April 1st surely you have everything figured out by now. It makes no sense they have a A rating with the complaints I have seen even though they try super hard to keep those on the hush. Get it together or dont purchase more properties than you can handle.
  

  Tricon Residential

  Date: 04/02/2025

  We would like to thank Ms. ***** for taking the time to share her feedback.
  We understand her frustration and sincerely apologize for the challenges she has experienced with the resident app and the delayed communication regarding her water bill.
  Were pleased to confirm that Ms. ****** rent payment was successfully processed through the app. Additionally, an inquiry has been submitted to Conservice to investigate the billing issue she reported. To support clearer and more efficient communication moving forward, Ms. ***** has also been provided with direct contact information.
  We appreciate her patience and are committed to working closely with her toward a resolution. Should any further concerns arise, our team is here to assist.
  

• Review fromBrittany B

  Date: 04/01/2025

  1 star

  Brittany B

  Date: 04/01/2025

  Terrible Property Management. My lease was transferred from ********* to Tricon beginning February. You can only use the app to pay your rent or "try to communicate" with the company but the app is terrible. It doesn't show my renewed lease that I signed in Nov. 2024 for *********. When you go online and try to check your information, nothing is there. There is no one to contact. When you have a question and call, they put you on hold which is well over 30 mins. I am still on hold as I am writing this. **** said she would direct me to the right person and shockingly I am still on hold. Of course I am being charged a vacant fee now on my utility bill when I have been in the home since 2023. And of course there is NO ONE to help you with this matter because this is how the company works. They just add charges that you have to pay and no one is there to help you. Shady terrible business. Avoid any home that is by this property management.
  

  Tricon Residential

  Date: 04/04/2025

  We would like to thank Ms. Bay for taking the time to share her feedback. We sincerely apologize for the frustration she experienced, particularly with the resident app and the difficulty reaching our customer service team. We fully understand the importance of having access to accurate lease information and receiving timely support.
  Upon review, we can confirm that Ms. **** rent payment was successfully processed through the app and that the correct lease term dates have been verified on her account. Our team has also attempted to follow up via phone and email, but unfortunately, we have been unable to establish contact.
  We recognize that extended wait times and communication challenges can be extremely frustrating, and we are actively working to improve our responsiveness and enhance the overall resident experience. Should Ms. Bay continue to encounter any issues or have unresolved concerns, we encourage her to reach out again. We remain committed to assisting her and ensuring the matter is addressed to her satisfaction.

• Review fromstephanie D

  Date: 03/31/2025

  1 star

  stephanie D

  Date: 03/31/2025

  On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by *********, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT!!
  

  Tricon Residential

  Date: 04/02/2025

  We would like to thank Ms. ******** for taking the time to share her experience. We sincerely apologize for the frustration and confusion caused during the transition from Pathlight Property Management to Tricon Residential. We understand how upsetting it must have been to receive incorrect notices after having already moved out.
  
  Unfortunately, due to limited information transferred during the change in management and the presence of personal belongings at the property during our vacancy check, it was initially believed the home was still occupied. We now understand that this was not the case and regret any stress or inconvenience this may have caused.
  
  To move forward, weve sent a release form requesting permission to dispose of any remaining items left at the property. Once received, we will proceed with the appropriate next steps.
  
  We truly appreciate Ms. ********* patience as we work to resolve this matter and prevent any further confusion. If she has any questions or needs additional support, we encourage her to reach out.

• Review fromMike F

  Date: 03/30/2025

  1 star

  Mike F

  Date: 03/30/2025

  Dont do it. ********* **************** that makes money off Americans needing housing. Getting them on the phone is impossible. **************** is terrible. Let their house sit and show this corporation they need to go back to ******. This company is the reason housing is out of control. Dont give them money to keep doing it.
  

  Tricon Residential

  Date: 04/02/2025

  Were sorry to hear about Mr. ******* frustration and truly appreciate him taking the time to share his feedback. Our goal is to provide quality housing and responsive service to all the residents and communities we serve. We understand how important clear and timely communication is, and we are continually working to improve in this area.If Mr. ******* has had a negative experience, we would welcome the opportunity to speak with him directly and work toward a resolution. Hes encouraged to contact our team at ************ or by email at ************************************************* Were here to help and will do our best to assist him.

• Review fromYvonne S

  Date: 03/29/2025

  5 stars

  Yvonne S

  Date: 03/29/2025

  I really enjoyed working with ******* ******* she is patient and very polite she answered all my questions about my lease that I didn't understand because of her kindness and patience it made me to go ahead and make up my mind about my lease I really enjoyed talking to her she even made me feel better I was having a very sad day until I talked to her and she made everything better.I think she deserves a raise for her hard work.****** ******* keep up the good work!!! Be blessed
  

  Tricon Residential

  Date: 04/02/2025

  We truly appreciate Ms. ****** kind words and the time she took to share her experience. Were so glad to hear that ******* was able to offer the support, patience, and kindness she neededespecially on a tough day. ******* is a valued member of our team, and well be sure to pass along this wonderful feedback. Itll mean a lot to her!

• Review fromMarjory P

  Date: 03/27/2025

  1 star

  Marjory P

  Date: 03/27/2025

  Good evening ,I am writing to express my deep concern and confusion regarding the eviction notice I received on 2/24/25. You previously assured me that the eviction was dismissed, yet I received this notice along with an additional court ****** clarify, I do not owe $3,000the correct balance is $462.69. We had already agreed on a payment arrangement because you expected me to pay the double amount that was incorrectly added to my account, plus my regular rent, which totaled $3,345. I clearly expressed that I could pay $3,000 and settle the remaining balance by mid-April.Additionally, I am concerned that all of my account information is being generalized, with my name and amounts reflected inaccurately, as if that is the amount I owe. The correct breakdown is as follows:$2,400 for rent $15 for the filter $28 for the water bill **** brings me to question whether there is an attempt to add more charges to my rent beyond what was agreed upon. I hope that is not the case.**** situation is extremely disturbing, and I need immediate clarification on how this has happened despite our arrangement. Please advise on the next steps and provide an explanation for this discrepancy.Sincerely,
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ******* for sharing her concerns with us.
  We understand how alarming and frustrating this situation must be, and we appreciate the opportunity to provide clarification.
  First, we would like to thank Ms. ******* for her recent payment. As of today, her current balance is $523.69. We acknowledge the prior agreement that was discussed and sincerely apologize for any confusion caused by the eviction notice she received on February 24, 2025.
  Please be assured that it was not our intention to misrepresent her account or create additional stress. We are currently reviewing the details of her payment arrangement, along with the notice issued, to ensure they align with both our records and the terms previously discussed.
  We also understand Ms. ******** concerns regarding the accuracy of the information reflected on her account. Based on her breakdown, the charges appear consistent with our records, and we confirm that no additional fees have been applied beyond what has already been outlined.
  Once again, we apologize for the confusion and truly appreciate Ms. ******** communication and continued efforts to remain current on her account.