Reviews

I got transferred to Tricon recently and its been problems ever since. They have my account balance incorrect!! They are sending me emails and letters but dont respond when I give them all the information that I dont owe anything. My account balance was zero when I left Pathlight. Ive called, emailed since 01/28/25 with no resolution. The **** transfer you, hang up and just arent helpful. This is ridiculous to be a company that cant fix these issues. Im going to have get my lawyer involved because I shouldnt have demand letters when I know I dont owe them.

We appreciate Ms. ****** for bringing her concerns to our attention and sincerely apologize for the confusion and frustration she experienced regarding her account balance.

Upon reviewing her case, we identified that the demand notice she received was sent in error due to an issue with our automated system. We want to reassure Ms. ****** that as of February 12, 2025, there was no outstanding resident balance, and she should not have received this notice.

Our team has since corrected the issue, and we appreciate Ms. ******* patience as we work to prevent similar errors in the future. We understand how concerning it can be to receive inaccurate notices and regret any inconvenience this may have caused.

Additionally, we recognize the challenges she faced in reaching our account support team for a resolution. We are actively improving our responsiveness and support processes to better assist residents during this transition.

If Ms. ****** has any further concerns, we encourage her to reach out. We value her as a resident and appreciate the opportunity to make this right.

APPLICANT BE AWARE OF THIS PEOPLE. First I apply for a home with a rent iao$1800.00 I earn more than 88k a year, me my wife, my mother in law and her cousin we were applying. My wife earns her sole income and her cousin too, combine we stand over 100k. We paid the application fee, provided all the information and this dude ***** ***** denied the application due to "the documents uploaded/provided were unverifiable" that's the usual move of a company who likes to charge application fees and keep the fees and not perform the actual background check. This is a joke. Not even 2 hrs to make the decision of my application.

We appreciate Mr. ***** for bringing his concerns to our attention and understand how important the application process is. We sincerely regret any frustration this may have caused.
Unfortunately, we are unable to discuss the details of an application denial on a public forum. However, if Mr. ***** would like further clarification, he is welcome to contact us at **************, and our team will be happy to provide more information regarding his application status.
Additionally, Mr. ***** holding fee has been refunded and should reflect in his account within a few days. We appreciate his time and interest and wish him the best in his rental search. If there is anything further we can do to assist, we encourage him to reach out.

TERRIBLE company so far. Our lease was just resigned to this company last month. We never had a problem with the old company for the 2.5 years we have been here. Now all of a sudden there are countless issues. I cannot reach the department I need to speak to, they put me on hold, while transferring. After over 2 hours on hold, the call gets disconnected. This has happened the last 4 working days. I cannot get into their site to make a payment. A person 2 weeks ago, did tell me they would have an IT agent contact me for help. That never happened Sunday, we received a 3 day notice. Terrible customer service, **************** all around.

We would like to sincerely apologize to Ms. ******* for the dissatisfaction she has experienced. We completely understand her frustration, and we want to assure her that we take her concerns very seriously.Due to the nature of the transition, we have experienced an unusually high volume of calls and emails. After reviewing Ms. ******** situation, weve confirmed with our team that a concession has been applied to her account in response to the issues she has faced. Additionally, we have noted the date she wishes to pay rent and will ensure that everything is set up accordingly.We truly look forward to the opportunity to turn Ms. ******** experience around and restore her confidence in our company. If there are any further concerns or questions, please dont hesitate to reach out.

NO, your company is NOT helping OR understanding. This is THE worst company to rent from. I have been renting since 2016, Never had an issue. We, again, have been here for 2.5 years with NO problems, Not till Tricon took over the property management. Today we get this email: Hello,As of today 2/24/2025, we have yet to receive your rental payment in full and your account is currently under eviction. Your ledger balance is $3,141.79 + legal fee starting at: $908 Total: $4049.79 Your online account has now been locked for payment, and you must provide certified payment in full to bring into good standing. Please provide proof of certified funds (money order or cashiers check) along with your mailing tracking number. Seriously? How is this helping? We could not even get into this account to pay, due to the transition, your apps. Now we are locked out to make the payment, AND you have added an eviction AND $905.00 . Anyone looking to rent from Tricon, RUN.

Trying to contact this company as we got transferred over and they are always closed forcing you to speak with a computer solving zero of your problems

We would like to thank Mr. ***** for taking the time to share his experience. Were truly sorry to hear about his frustrations. Our call volume has been much higher than usual recently, which has unfortunately led to longer wait times. We understand how important it is to speak with a person, and we would love the opportunity to turn his experience around. We will contact Mr. ***** offline to address his concerns. Thank you.

February 1st they took over the company we rented from for 2 years. We had never had any rent issues. In most cases we had paid BEFORE the beginning of the month. Our lease was up on February 13th but we stated we wanted to vacate on the 15th so we could wait for the weekend. They didn't prorate the rent so we were fighting with them to do that from the 3rd to the 6th, at that time they added a $215 late charge because we wouldn't pay a FULL month of rent when we had given our proper notice and lease was ending. Rent still had not been prorated. Calls were constantly being made, with wait times over 300 minutes, with everyone in the home working full time. On the 13th, we were emailed an eviction notice, the next day the rent was prorated. We went on the portal to pay and it would not allow us to pay with any payment form. It was the weekend and no one to call. The 15th we were served with eviction papers. Still unable to pay. This place is unbelievable! They can take us to court now. Since we can't pay them, maybe they can explain to the judge why we are there. If they put an eviction on our record, we will be taking them to court. If I ever saw their name on another rental I'd run the other way.

We appreciate Ms. ********** for bringing her concerns to our attention and understand her frustration.
Our team is actively working to resolve her final rent payment and move-out date concerns. The support team advised that a **** payment must be made at *******, and the previous representative confirmed they would email the necessary payment details.
Regarding her move-out date, we have corrected the system to accurately reflect 2/15/25, as shown on her signed *** form. We will also notify the local market team to ensure a smooth move-out process and assist with her security deposit return.
We appreciate her patience and are happy to assist further if needed.

We were with ********* starting Feb 2024 and they transferred over to Tricon Jan 2025. We thought this would be a upgrade but after seeing the reviews and now with us trying to get all of the issues that pathlight gave us and never fixed done by Tricon I can see this will be the same thing. We havent had access to our garage since July 2024 due to pathlight fixing it by having ppl come out 3 times and the final time put the incorrect motor for the garage. They put a 1 car garage motor on a 2 car garage door, didnt want to fix it. Made a new WO with Tricon and the are doing the same thing pathlight did, hire a vendor who does not contact residents to schedule instead they schedule on there own and never with resident. They have came to my home 4 times between 8am-930am when no one scheduled with us. Ive called Tricon for the past week and they say the same thing every time. Someone will contact you to schedule That HAS YET TO HAPPEN. The last call I had today I placed a call back, he calls back and then his phone disconnects and no one calls back. The app does not work properly, the app said it needed to update but there is no update so I was unable to use the app for 24 hrs. The only person that is helping is the tech and there is only so much he can do. I was supposed to receive an email from someone in regards to the app not working for 2 weeks now when we transferred over to them and yet to receive one. I can already see this will be the exact same as pathlight. Not looking forward to this company.

We appreciate Mr. ***** for bringing his concerns to our attention.
We understand his frustration and value the opportunity to address these issues. Our team spoke with Mr. ***** on 2/15 and informed him that his garage repair was scheduled for 2/16/25 with a local garage repair service to ensure the issue is resolved promptly.
During our conversation, we also clarified that the technician he has been working with is our new tech, ***** ********, who has already visited his home twice. Significant progress has been made, including replacing the washer and dryer, which was delivered on 2/15, as well as addressing other outstanding work orders. These additional repairs have been scheduled with our tech for Wednesday to ensure everything is completed properly.
We appreciate Mr. ****** patience and are pleased to hear that our conversation has helped restore his confidence in Tricon. We look forward to continuing to support him, and our team has provided direct contact information so he can follow up once the repairs are completed.
If Mr. ***** needs any further assistance, we encourage him to reach out, and we will be happy to help.