Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  950 Iron Point Rd Ste 150 Folsom, CA 95630-8304

• 

  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

• 

  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

• 

  Tricon Residential

  1771 Red Hill Ave Santa Ana, CA 92705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a response from this business to receive my security deposit back. We moved into their rental property in 2016 and recently moved out of that property May 10th 2025. My family and I kept the house in immaculate condition and even spent over $1000 to make sure they had to do the least amount of work to get another tenant into that home. I attended the move out inspection and was told my the inspector that he was not to relay anything to us during. After which I was told by a Tricon personnel that he was supposed to disclose everything to me. After that conversation they are all impossible to get a hold of. While we were living at the property we reached out on several concerning structural issues with the house that was causing a rodent infestation. They were very nonchalant about it and didnt have someone to take care of it until 3 weeks later. We had to take matters into our own hands as a rodent had passed away and was stinking up the house terribly. I emailed them about that and no response. All Im asking for is my security deposit back as we left the home in better condition than when we moved in.

  

  Business Response

  Date: 05/20/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********. We sincerely apologize for any frustration or inconvenience Ms. ******** has experienced.
  
  We appreciate the care and effort Ms. ******** and her family put into maintaining the home during their residency, as well as the steps taken prior to move-out. Please know that it is never our intention to make our residents feel ignored or unheard, and we take your feedback seriously.
  
  Regarding the move-out inspection, we regret any miscommunication that occurred during the process. Our goal is always to provide a clear and transparent experience, and we will review this matter internally to ensure our team is aligned on expectations and protocol.
  
  In regard to the security deposit, we are currently looking into the account and move-out file. A representative will be reaching out directly to provide an update and ensure any remaining steps are completed promptly.
  
  Again, we thank Ms. ******** for her feedback. Our residents experience is important to us, and we are committed to making this right.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication with this company is a nightmare:Starting a lease transfer process and their agent stop responding to my email for almost 3 months without any update. I've sent at least 5-10 email asking for status update and non was responded.Finally move in to the new property, the water heater burn up, with smoke and everything. Asking to get this replace and the next day the technician came and said they only put in a note as "making noise" and can't do anything until Tricon approve the replacement. Contact Tricon to get the approval they said Josko have to submit a bit to get this approve. Call Josko to get the bid submit they said they don't know anything and have to receive an approval from Tricon to move on. I don't understand why I have to keep calling the two company back and forth to get a simple repair done.

  

  Business Response

  Date: 05/20/2025

  We would like to thank Mr. ** for taking the time to share his experience (Reference Complaint ID: *********. We sincerely apologize for the frustration and inconvenience encountered throughout the lease transfer and the recent maintenance issue at the new property.
  
  We understand how difficult and exhausting it must have been to manage communications between multiple parties. Please know that these concerns have been heard, and we are taking steps to address them appropriately.
  
  Regarding the delay in the lease transfer process, we apologize for the lack of timely updates. This is not reflective of the level of service we strive to provide, and we are reviewing this internally to ensure future requests are handled with greater responsiveness and transparency.
  
  In reference to the water heater issue, we want to assure you that we recognize the urgency of the situation. We have contacted the vendor and scheduled the installation of a new water heater. Our team will be reaching out offline to notify Mr. ** directly with the appointment details and timeline for completion.
  
  Again, we apologize for the inconvenience caused by the back-and-forth communication between vendors and our team. We are actively working to improve coordination and avoid similar issues in the future.
  
  Mr. *** comfort and satisfaction are very important to us, and we appreciate his patience as we work to resolve this matter.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon took over a house I was renting with Pathlight. I gave proper notice and scheduled my move-out by end of March 2025. I decided to do a transfer with Tricon, which went smoothly. I transferred to another Tricon house- move-in date was 4/1/2025. My move out inspection was scheduled for 4/7/2025. Move-out inspection with ******* went great. My issue is that I never and still to this date have not received a move-out statement nor have I received my deposit back. I vacated the old house more than 30 days ago and now BY LAW, I am due my full security deposit of $2595 back according to Georgia law. I have contacted my resident manager several times and she has sent emails to the accounting department with no response. I have spoke with the the billing department (since they have told me I am not able to speak with anyone in the accounting office) The *** in the billing **** has sent email to the accounting **** copying ***s I spoke with previously regarding this issue, accounting supervisors, and the property resident manager. No one is able to tell me what the hold-up is. I have since read reviews on Tricon and they honestly are NOT good at all! I have NEVER had this problem with any other property management company!

  

  Business Response

  Date: 05/21/2025

  We would like to thank Ms. ***** for taking the time to share her experience regarding her rent transfer with Tricon Residential (Reference Complaint ID: *********.
  
  We are glad to hear Ms. ****** transfer to another home and her move-out inspection with our team member went smoothly.
  
  We would like to sincerely apologize for the delay Ms. ***** experienced in receiving her move out statement as well as security deposit. To clarify, there were no charges for damages, the only amount deducted was for prorated rent. We understand how frustrating this delay must have been and appreciate your patience as we worked to resolve it. As confirmed during our recent communication, your refund check was mailed on 5/13. If ******** has any further concerns or need additional support, we ask that she please do not hesitate to reach out. Were committed to ensuring your experience moving forward is a positive one.

  Customer Answer

  Date: 05/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Lagonya *****
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fine experience with Tricon while I lived there (only for one year), I completely reliably paid my rent, attended the move out inspection which was perfect per the superintendent, and I also received my entire security deposit back. I then receive a letter a few months ago about a fraudulent debt of over $3000 from Tricon through a collection agency though Tricon themselves never reached out in any form and contact was not made with me until it apparently had already been reported and is now on my credit report. I have sent a certified letter requesting information pertaining to the debt and the agency has still not responded several weeks later. Avoid renting with this company at all costs.

  

  Business Response

  Date: 05/10/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  At this time, we have been unable to locate Ms. ****** in our customer database based on the information provided in the complaint. In order to investigate and address this matter thoroughly, we kindly ask that she provide the full address of the home she resided in during her tenancy. Once received, we will promptly look into the details and work toward a resolution.
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/25/2025 Security Deposit We have contacted Tricon Residential on 04/02/2025, 05/05/2025, and 05/08/2025 regarding the return of our security deposit of $1867.16. During multiple conversations we were informed that the check was issued and to a ********************* During our move out process we submitted a notice to vacate with our correct forwarding address in **********. Also we have emailed a copy of the notice to vacate as well on 05/05/2025. During our calls we have been given the runaround about when we should receive this deposit and have suggested or implied that it was sent to the correct address. No resolution has been given on this pending matter.

  

  Business Response

  Date: 05/09/2025

  We would like to thank *** and Ms. ********* for bringing their concerns to our attention. (Reference Complaint ID: *********
  After reviewing the matter, we discovered that the forwarding address provided during the move-out process was inadvertently entered incorrectly on the deposit accounting form submitted to our accounting team on March 28. We were made aware of the issue on May 8 via our call center and immediately took steps to correct it. A revised deposit accounting form with the correct address was submitted that same day, and a request to reissue and resend the check was processed.
  We also followed up with Ms. ******* directly on May 9 to provide an update and extend our sincere apologies for the oversight and resulting delay.
  We appreciate the Lattimores patience and the opportunity to make this right.

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** & ***** *********
  
   
  

  Customer Answer

  Date: 05/22/2025

  Our complaint is no longer resolved due to not receiving our security deposit or any type of follow-up regarding this matter after a conversation on May 16th. On May 16 we were advised by ****** ******* she would follow up on the status of the check and reach back out. Then we we emailed again on May 20th after receiving no update and called May 21st and spoke to ***** Work who stated waiting for an update and no status on the check. We are around without receiving this deposit with no date or time on when this would be issued. We would like to have our check overnighted as soon as possible to resolve this matter. 

  Weve been more than patient and need this resolved.

  

  Business Response

  Date: 05/22/2025

  Once again, we would like to thank *** and Ms. ********* for bringing their concerns to our attention. (Reference Complaint ID: *********
  Weve followed up with our accounting department and confirmed that the check will be issued today. Our team will provide tracking information as soon as it becomes available.
  We sincerely apologize for the delay and appreciate your continued patience.

  Customer Answer

  Date: 05/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** & ***** *********
  
   
  

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Tricon Residential, I had been renting a house from ********* leasing company and mid-late January Tricon Residential took over. I/we received 2 emails from Tricon Residential, a greetings email and an email to complete the onboarding process. Could not complete the onboarding process, could not get a hold of anyone when we called multiple times. I then sent a message to them on 2/3/2025 via their contact us on their website as we did not have any information other than the phone number we had previously called and never able to talk to anyone. The message was to inform them that we would be terminating our lease early and per my lease with ********* I was to give a 30 day written notice, I gave them almost 60day written notice, informing them that we would be vacated as of April 1, 2025. I didn't get a response, sent a follow-up message the same way via the contact us messaging on their website. We vacated the property, had it professionally cleaned and put all keys and garage door openers aside. I then received an email that our April rent was due, I called the only number I had and was able to talk to National Retention Specialist. I sent her the pictures I took of the follow up message I sent them in February, she confirmed that per my lease with Pathlight I was to give a 30day written notice. She said she would attach the pictures to my file and forward it to the local office, they would contact me about the keys/openers. No contact, but now I have a charge of ******* for breaking the lease early, a hot tub and damage to the deck from the hot tub. The broken hot tub was there when we moved in and never worked, the deck was built around the hot tub, the house was professionally cleaned after we vacated. There may have been a couple of items in the yard, that's all. I still cannot talk to anyone to resolve this issue, no one will return an email and I have no other number to call.

  

  Business Response

  Date: 05/13/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand Ms. ******** frustration and appreciate her efforts to communicate her move-out intentions. While we acknowledge that notice was given, the lease was still ended prior to the agreed-upon termination date. As such, the early termination fee was applied in accordance with the lease terms.
  We have reviewed the details provided, including communication attempts and supporting photos. Our team has documented this information in the account and remains available to answer any remaining questions or concerns. We appreciate the opportunity to clarify and assist.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since mid April 2025 we have experienced water quality issues in regards to our water softener system. During this time we have had 3 vendors come out to quote the same work and one vendor no-show for two appointments before being removed. The vendor was very rude over the phone and was not happy that I reached out to a manager regrading their lack of communication and no-show appointments. Since this vendor has been removed Tricon sent out two additional vendors to quote the work. Days have gone by since with no communication or resolution despite my daily attempts to follow up. I am not happy! We pay good money to rent here and my family is concerned about our water quality which has not been good! They need to address this in a timely manner out of courtesy and respect. I have a 4 year old at home impacted by this and an upset wife! Please help!

  

  Business Response

  Date: 05/13/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand how important this issue is and sincerely regret the delays and inconvenience Mr. ******* and his family have experienced. Our team is currently gathering the necessary information to fully assess the situation and determine next steps. We recognize the impact this has hadparticularly in regard to water quality and the well-being of his householdand we are committed to resolving the matter as quickly as possible.
  We will follow up as soon as we have more information and appreciate his continued patience in the meantime.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my Tricon residential rental house on March 30th of 2025. Tricon took over the lease from my original rental agency, *********. Upon takeover, I received an email from tricon offering renewal options. The disclaimer below these options stated that if I chose not to renew, I needed to provide a 45 day written intent to vacate the property. I submitted this written intent to vacate on February 11 to their main email, ******************************** On February 13th, I received an email confirming receipt of this notice. Counted out, this was a 48 day notice to vacate. More than sufficient per their requirements. About a month later, I received my security deposit back and it was docked nearly $1200, siting that I only provided a 12 day notice. I have made multiple phone calls to tricon and have been bounced around after hours of holding and waiting. I finally got in touch with someone from billing who submitted a claim on their side and asked that I provide the proof of the above information. I have submitted the email proof to every contact Ive been given from my multiple phone calls in. I have followed up multiple times and not a single response. It has been crickets and become extremely frustrating that Im being ignored when $1200 has essentially been taken from me for a reason that isnt valid.

  

  Business Response

  Date: 05/09/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the frustration and lack of follow-up he has experienced in trying to resolve the matter regarding his security deposit. After reviewing the details of Mr. ******** case, we have confirmed that a 48-day notice to vacate was submitted and acknowledged, and the insufficient notice fee was charged in error.
  We have submitted a request to Accounts Receivable for a full reversal of the fee and will proceed with a check request for the corrected refund amount. Our team is committed to providing updates throughout the process until this matter is fully resolved.
  We appreciate Mr. ******** patience and the opportunity to correct this issue.

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have also run into an issue with a maintenance request. Its been over two months since our maintenance request was opened regarding a sump pump failure due to inaccurately being installed by the previous maintenance company. We lost a bunch of our belongings including our brand new TV which was being stored in the basement. We made a complaint regarding the experience we had with a technician with *** and requested another vendor to come out instead because we didnt feel comfortable with having them in our home again due to unprofessionalism and some inappropriate comments made. We havent heard anything further and our insulation needs replaced due to water damage and I am worrying about my familys health due to black mold. The insulation is next to our ventilation system and our family is asthmatic and has been having breathing problems. We have been sick and this is becoming a health hazard. The last vendor that came out said that all the insulation needed to be replaced because of the water damage due to the basement flooding. This insulation is just sitting in our basement next to all of our duct work. We have made multiple phone call attempts over the course of two months including emails and a complaint with the Tricon Residential website. We have not received any response. The call center has escalated this maintenance issue several times. We even submitted a transfer request to move to another property. Our children are sick and having breathing problems and we cannot live in a house with black mold!!! Please help us to resolve this maintenance request as this is hazardous to living conditions and to look into our request to transfer to another property.

  

  Business Response

  Date: 05/10/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely regret the distress and disruption caused by the ongoing maintenance issue following the basement flooding. The impact on health and daily life, especially in a household with asthma concerns, is deeply understood and not taken lightly. The presence of damaged insulation near the ventilation system, along with the prolonged delay in resolution, falls far short of the standard of care expected.
  
  Due to the severity of the situation and vendor-related concerns, a new vendor has been engaged, and our teamunder the coordination of **** Youngis actively working to complete the necessary remediation. Efforts are being made to ensure the work is handled with sensitivity, urgency, and clear communication moving forward.
  
  We recognize how difficult this experience has been and remain committed to seeing it through to resolution as quickly and thoroughly as possible.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a home through Tricon Residential with a lease expiration of 04/24/2025. We gave them 3 months advance notice of moving out on 04/21/2025. We paid a pro-rated rent for April of $2315.01 to take us to 04/21/2025. They list us as moving out on 04/11/2025. That is 10 days earlier than agreed. The security deposit was $2995. The rent was $2995 per month so that is a rate of $99.83 per day. There are 10 days owed to us from 04/11 through 04/21/2025. This is an amount of $998.33 extra they kept. I contacted them via mail and call to explain with no resolution. In addition, they are charging us an Early Termination Fee of $299.50. We would like to receive the proper amount of money from Tricon to resolve this. We just keep getting transferred, hung up on, and no resolution. How can they charge us the rent for those 10 days with no goods received.

  

  Business Response

  Date: 05/08/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our records indicate that Mr. ****** remained financially responsible through the lease end date of April 24, 2025, in accordance with the terms of the lease agreement. On April 10, 2025, Mr. ****** verbally informed our team that the property had been vacated, and as a result, possession was processed on April 11.
  While the lease obligation remained in place through April 24, we have extended a concession in the amount of $1,297.00 as a courtesyrecognizing the early vacancy and in support of a positive resident experience.
  We appreciate the opportunity to address Mr. ******* concerns and remain available should any further assistance be needed.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******